Idella Willis

Past

• Vice President, Quality Manager at JP Morgan Chase (Formally Washington Mutual)
• TS2 Conversion Lead, Aquisitions and Customer Managment Operations (ACMO) at Providian Financial
• Project Manager IV, Project Management Office at Providian Financial

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Education

• California State University-East Bay

Recommended

8 people have recommended Idella

Connections

238 connections

Industry

Financial Services

Idella Willis’s Summary

Leader with 14 years experience in the financial services industry. Experienced in building strong effective teams, merging operations, enhancing employee performance, and reducing operating risk. Stong knowledge of process re-engineering, with extensive experience participating in program design and development of functional business requirements.

Idella Willis’s Specialties:

Process Engineering, Operations Leadership, Strategic Planning, Change Management, Technical Delivery Management, Quality Assurance

Idella Willis’s Experience

• Vice President, Quality Manager

  JP Morgan Chase (Formally Washington Mutual)

  (Public Company; JPM; Banking industry)

  September 2003 — March 2009 (5 years 7 months)

  *Program management of quality audits to ensure process accuracy, regulatory compliance, vendor execution, and integrity of customer experience.

• TS2 Conversion Lead, Aquisitions and Customer Managment Operations (ACMO)

  Providian Financial

  (Public Company; 10,001 or more employees; PVN; Financial Services industry)

  July 2001 — September 2003 (2 years 3 months)

  *Project Lead for conversion of Acquisitions and Customer Management groups to new processing platform (TS2)

• Project Manager IV, Project Management Office

  Providian Financial

  (Public Company; 10,001 or more employees; PVN; Financial Services industry)

  June 1998 — July 2001 (3 years 2 months)

  *Partnered with Technology as a liaison for execution of business changes for end to end implementation (incl. business requirements, queue prioritization, project management, manager training and procedures, and production migration.)

Idella Willis’s Education

• California State University-East Bay

Idella Willis’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• reference requests
• getting back in touch