
International Customer Services - at Dentsply - Glenroe Technologies
Naples, Florida Area

International Customer Services - at Dentsply - Glenroe Technologies
Naples, Florida Area
Objective: To secure a sales career/ financial where my international business expertise and bi-lingual language can be fully utilized to increase sales.
Strengths: Task Oriented, Self Motivated, Quick Learner, Goal Oriented, Strong Understanding of the Latin American Trade, Administrative Sales Support, Excellent Leadership Abilities, Relationship Builder, Negotiator, Strong Closer
Education: BA, Business Administration/Major Accounting, F.A.E., SP, Brazil MBA, Foreign Trade/Economics, - Instituto Santanense de Ensino Superior, SP,Brazil
Achievements:
1) Implemented new legal process to improve efficiency of office flow for purchasing, administration, and marketing.
2) Evaluated, cut costs and increase profits after 2 months of employment.
Computer Skills: Word, Excel, Outlook, Internet Research, Databases.
Languages: Portuguese, English and "Spanish"
(Hospital & Health Care industry)
September 2008 — August 2009 (1 year )
To develop new sales in foreign markets throughtout the world and maintan excellent service to existing foreing customers.
Maintain all foreign databases, sales reports, customer sales, complaints and Foreign Order Processing Department Controller Receiving, processing and shipping.
Daily correspondence with European and Latin American countries
Maintain database of all foreign accounts.
Generation a foreign sales reports
(Real Estate industry)
March 2005 — August 2008 (3 years 6 months)
• Responsible for management of 6 support staff.
• Analysis of office procedures and operations including accounting, budgets and new methods to improve efficiency of work flow.
• Managed transfer and disposal of legal documents.
• Developed and monitored realistic timelines.
• Responsible for activity reports and periodic financial reports to management concerning deeds, probates, tax records, and account payables.
• Prepared buyer property documents, including sales tax and all legal preparation for close.
• Established and maintained excellent working relationships with administration and staff.
(Primary/Secondary Education industry)
May 2002 — July 2004 (2 years 3 months)
• Managed, taught and disciplined students; worked with both American and International exchange students; after regulatory hours, monitored study hall and school trips.
(Food & Beverages industry)
February 1995 — September 2001 (6 years 8 months)
• Responsible for monthly General Ledger balance statement.
• Managed cost analysis process for all departments.
• Provided sales support by working with customers and developing proposals.
• Introduced and implemented cost-saving ideas for distribution to increase profit margin.
• Improved purchasing, inside sales and customer service departments.
Post Graduate , Foreign Trade. Major in Economics , 1997 — 1998