International Customer Services - at Dentsply - Glenroe Technologies
Naples, Florida Area
- Past
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- International Customer Service Representative at Dentsply - Glenroe Tecnologies
- Administrative Services Manager at Global Assekuranz Inc.
- Substitute Teacher at Florida Preparatory Academy
- Cost/Accounting Assistant at Bra-Mar Comercio de Bebidas
- Education
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- Centro Universitário Sant'Anna
- Connections
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53
connections
- Industry
- Hospital & Health Care
- Websites
Ivoneia Conceicao’s Summary
Objective: To secure a sales career/ financial where my international business expertise and bi-lingual language can be fully utilized to increase sales.
Strengths: Task Oriented, Self Motivated, Quick Learner, Goal Oriented, Strong Understanding of the Latin American Trade, Administrative Sales Support, Excellent Leadership Abilities, Relationship Builder, Negotiator, Strong Closer
Education: BA, Business Administration/Major Accounting, F.A.E., SP, Brazil MBA, Foreign Trade/Economics, - Instituto Santanense de Ensino Superior, SP,Brazil
Achievements:
1) Implemented new legal process to improve efficiency of office flow for purchasing, administration, and marketing.
2) Evaluated, cut costs and increase profits after 2 months of employment.
Ivoneia Conceicao’s Specialties:
Computer Skills: Word, Excel, Outlook, Internet Research, Databases.
Languages: Portuguese, English and "Spanish"
Ivoneia Conceicao’s Experience
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International Customer Service Representative
Dentsply - Glenroe Tecnologies
(Hospital & Health Care industry)
September 2008 — August 2009 (1 year )
To develop new sales in foreign markets throughtout the world and maintan excellent service to existing foreing customers.
Maintain all foreign databases, sales reports, customer sales, complaints and Foreign Order Processing Department Controller Receiving, processing and shipping.
Daily correspondence with European and Latin American countries
Maintain database of all foreign accounts.
Generation a foreign sales reports -
Administrative Services Manager
Global Assekuranz Inc.
(Real Estate industry)
March 2005 — August 2008 (3 years 6 months)
• Responsible for management of 6 support staff.
• Analysis of office procedures and operations including accounting, budgets and new methods to improve efficiency of work flow.
• Managed transfer and disposal of legal documents.
• Developed and monitored realistic timelines.
• Responsible for activity reports and periodic financial reports to management concerning deeds, probates, tax records, and account payables.
• Prepared buyer property documents, including sales tax and all legal preparation for close.
• Established and maintained excellent working relationships with administration and staff. -
Substitute Teacher
Florida Preparatory Academy
(Primary/Secondary Education industry)
May 2002 — July 2004 (2 years 3 months)
• Managed, taught and disciplined students; worked with both American and International exchange students; after regulatory hours, monitored study hall and school trips.
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Cost/Accounting Assistant
Bra-Mar Comercio de Bebidas
(Food & Beverages industry)
February 1995 — September 2001 (6 years 8 months)
• Responsible for monthly General Ledger balance statement.
• Managed cost analysis process for all departments.
• Provided sales support by working with customers and developing proposals.
• Introduced and implemented cost-saving ideas for distribution to increase profit margin.
• Improved purchasing, inside sales and customer service departments.
Ivoneia Conceicao’s Education
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Centro Universitário Sant'Anna
Post Graduate , Foreign Trade. Major in Economics , 1997 — 1998
Additional Information
Ivoneia Conceicao’s Websites:
Ivoneia Conceicao’s Groups:
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São Paulo In - Executives Network Group -
Linked LogIN -
Trade Marketing Brazil
Ivoneia Conceicao’s Contact Settings
Interested In:
- career opportunities
- new ventures
- job inquiries
- expertise requests
- reference requests
- getting back in touch
