Ivan D. Mejias

Current

• IT Specialist, Lead (as an independent contractor) at Global Resources
• Support Technician / Installer (as an independent contractor) at MCC Telecom - Cantabria, SPain
• Leveraged Help Desk Team Lead at Phoenix Health Systems

see less...

Past

• Help Desk Team Lead at Perot Systems
• Dental Assistant / Safety Officer at FASTBRACES

Education

• Universidad Nueva Esparta

Connections

93 connections

Industry

Information Technology and Services

Ivan D. Mejias’s Summary

Ivan D. Mejias’s Specialties:

Desktop Support, Microsoft Office 2003 - 2010, Server Administration

Ivan D. Mejias’s Experience

• IT Specialist, Lead (as an independent contractor)

  Global Resources

  (Privately Held; Information Technology and Services industry)

  June 2010 — Present (4 months)

  -Ongoing participation in the Chase 2010 Refresh Project: Branch equipment Refresh.
  
  -Re-rack new branch server or install new USB memory stick into existing server (ProLiant G3, G4, G5 and G6 servers)
  
  -Workstation replacement (DELL: GX-280 & GX-620; and HP: HPD-530)
  
  -MICR printers replacement.

• Support Technician / Installer (as an independent contractor)

  MCC Telecom - Cantabria, SPain

  (Privately Held; Information Technology and Services industry)

  May 2010 — Present (5 months)

  -Installation, configuration, support and maintenance of the Polycom Video Conference Room Systems, HDX Series

• Leveraged Help Desk Team Lead

  Phoenix Health Systems

  (Privately Held; Information Technology and Services industry)

  October 2007 — Present (3 years )

  -Help desk support for the leveraged help desk accounts of the Salem Regional Hospital (Salem, Oregon), Gila Regional Medical Center (Silver City, New Mexico), Civista Medical Center (La Plata, Maryland), North Hawaii Community Hospital (Kamuela, Hawaii) and East Jefferson General Hospital (Metairie, Louisiana).
  
  -Troubleshooting of : MS-Office 2003, EPIC, Meditech, GroupWise email, Blackberry & Palm devices, Lawson Crystal reports, CITRIX presentation servers and Management console among others medical-oriented applications.
  
  -Use of FootPrints (Numara Software) Service Desk Management Solution for incident tracking.
  
  -End-user account and application administration in multiple environments: EPIC, Novell ConsoleOne, MS Active Directory, Citrix Management Console, DameWare remote control, VNC.
  
  -Training and orientation of new hires as demanded by the various supported accounts.

• Help Desk Team Lead

  Perot Systems

  (Information Technology and Services industry)

  April 2005 — October 2007 (2 years 7 months)

  -During my employment I provided support for the following accounts: Burger King, Stanford Hospitals and Clinics and Daughters of Charity supporting more than 6 hospitals.
  
  -Assisted end-users troubleshooting and resolving problems regarding password resets, LAN/WAN/WiFi connectivity, application, security, desktop/laptop hardware, mainframe, and PCs in a Windows 2000 / XP / Windows Server 2003, Novell Netware environment in 24/7 basis.
  
  -Reimaging computers for hardware migration and updating Perot standard image
  
  -Configured and supported Blackberry & Palm Smartphone’s for Exchange Server
  
  -Some of the supported applications include: MS Office 2000, 2003, Lotus Notes R6.5, VPN service thru AT&T Global Client Network and Cisco Aironet client, SAP, Citrix Metaframe, Carecast, Misys, Active Directory.
  
  -In October of 2006 up until my separation from the company I was responsible for the overseeing of the service desk night shift operation, supervising up to 30 people.
  
  -Use of BMC Remedy IT Service Management for incident tracking

• Dental Assistant / Safety Officer

  FASTBRACES

  (Privately Held; 51-200 employees; Health, Wellness and Fitness industry)

  March 2004 — April 2005 (1 year 2 months)

  - On the job trained to perform orthodontic procedures as directed by Doctors: Brackets placement, impressions of the teeth and mouth, Delivery and removal of orthodontic appliances, orthodontic X-Rays
  
  - Laboratory duties include: Sterilize, disinfect and maintain instruments and equipment, making of casts of the teeth and mouth from impressions, fabrication of retainers
  
  - Office tasks assigned: Record keeping and reviews for the OSHA programs implemented at the workplace, office equipment and supplies inventory, training of new hires

Ivan D. Mejias’s Education

• Universidad Nueva Esparta

  Computer Science 1992 — 1994

Additional Information

Ivan D. Mejias’s Interests:

SCUBA Diving, Target shooting, Swiming, Cars

Ivan D. Mejias’s Groups:

DFW Hispanic Bankers Association
National Society of Hispanic Professionals (NSHP.org)

•    IBPG
•    NSSCPP

Ivan D. Mejias’s Honors:

Keller Williams Central rookie of the month; Nov. 2008

Ivan D. Mejias’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• business deals
• reference requests
• getting back in touch