Ivan D. Mejias

Systems Administrator at Prime Controls

Location: Dallas/Fort Worth Area
Industry: Computer & Network Security

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Ivan D. Mejias's Overview

Current

Systems Administrator at Prime Controls

Past

Inside Sales Account Manager, LTAM at McAfee
Specialist, BlackBerry Partner Technical Support - Bilingual Spanish at Research In Motion
Realtor at Keller Willams Realty (Self-employed)

IT Specialist, Lead (as an independent contractor) at Global Resources
Support Technician / Installer (as an independent contractor) at MCC Telecom - Cantabria, Spain
Leveraged Help Desk Team Lead at Phoenix Health Systems
Help Desk Team Lead at Perot Systems
Dental Assistant / Safety Officer at FASTBRACES

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Education

Universidad Nueva Esparta

Connections

214 connections

Websites

Inside BlackBerry Help Blog

Specialties

Systems Administrator

Prime Controls

Privately Held; 201-500 employees; Industrial Automation industry

October 2012 – Present (8 months) Lewisville, TX

Prime Controls is a Systems Integration and I&C Construction firm specifically structured to meet all of your industrial automation and control needs.

-Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.

-Perform regular security monitoring to identify any possible intrusions.

-Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.

-Equipment procurement and valuation for our customer community.

Inside Sales Account Manager, LTAM

McAfee

Public Company; 5001-10,000 employees; MFE; Computer & Network Security industry

July 2012 – October 2012 (4 months) Plano, TX

In this role, I was responsible for the Inside Sales territories of Argentina, Chile and Perú.
A few of my job responsibilities included:

-Met and exceed sales quota for assigned territory by establishing new relationships with potential end-users and resellers.

-Maintain a high level of awareness of activities in my territory –including knowledge of major industries and Corporations, local State and Federal Government Organizations.

-Develop base-line knowledge of all competitors and their product offerings.

-Demonstrated the ability to solve problems creatively, and have an aptitude for understanding new
technologies and changes IT security industry.

-Worked both independently and as a member of a territory team.

Specialist, BlackBerry Partner Technical Support - Bilingual Spanish

Research In Motion

Public Company; 10,001+ employees; RIMM; Telecommunications industry

October 2010 – July 2012 (1 year 10 months) Irving, TX

World class technical support to our partners in the areas of the BlackBerry Enterprise Server for Microsoft Excahnge, IBM Lotus Domino & GroupWise and BlackBerry smartphones

Perform advanced troubleshooting of BlackBerry Enterprise Server fresh installations, upgrades and/or post-installation issues (resolving approximately 98% of all customer inquiries) for medium to large enterprises.

Realtor

Keller Willams Realty (Self-employed)

Self-Employed; Myself Only; Real Estate industry

October 2008 – September 2011 (3 years) Dallas/Fort Worth Area

-Successfully completed all coursework required by the state of Texas in October of 2008.

-Top Closing Rookie of the month of November 2008 at Keller Williams Plano-Central office.

-Expanded customer base through a variety of effective sales and networking techniques.

-Screening/Qualifying clients for home purchase and sales. Promote sales of properties through
advertisements, open houses, and participation in multiple listing services. Coordinate appointments to show homes to prospective buyers. Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

IT Specialist, Lead (as an independent contractor)

Global Resources

Privately Held; 51-200 employees; Information Technology and Services industry

June 2010 – October 2010 (5 months)

-Ongoing participation in the Chase 2010 Refresh Project: Branch equipment Refresh.

-Re-rack new branch server or install new USB memory stick into existing server (ProLiant G3, G4, G5 and G6 servers)

-Workstation replacement (DELL: GX-280 & GX-620; and HP: HPD-530)

-MICR printers replacement.

Support Technician / Installer (as an independent contractor)

MCC Telecom - Cantabria, Spain

Privately Held; 11-50 employees; Information Technology and Services industry

May 2010 – October 2010 (6 months)

-Installation, configuration, support and maintenance of the Polycom Video Conference Room Systems, HDX Series

Leveraged Help Desk Team Lead

Phoenix Health Systems

Privately Held; 51-200 employees; Information Technology and Services industry

October 2007 – October 2010 (3 years 1 month)

-Help desk support for the leveraged help desk accounts of the Salem Regional Hospital (Salem, Oregon), Gila Regional Medical Center (Silver City, New Mexico), Civista Medical Center (La Plata, Maryland), North Hawaii Community Hospital (Kamuela, Hawaii) and East Jefferson General Hospital (Metairie, Louisiana).

-Troubleshooting of : MS-Office 2003, EPIC, Meditech, GroupWise email, Blackberry & Palm devices, Lawson Crystal reports, CITRIX presentation servers and Management console among others medical-oriented applications.

-Use of FootPrints (Numara Software) Service Desk Management Solution for incident tracking.

-End-user account and application administration in multiple environments: EPIC, Novell ConsoleOne, MS Active Directory, Citrix Management Console, DameWare remote control, VNC.

-Training and orientation of new hires as demanded by the various supported accounts.

Help Desk Team Lead

Perot Systems

Public Company; 10,001+ employees; DELL; Information Technology and Services industry

April 2005 – October 2007 (2 years 7 months)

-During my employment I provided support for the following accounts: Burger King, Stanford Hospitals and Clinics and Daughters of Charity supporting more than 6 hospitals.

-Assisted end-users troubleshooting and resolving problems regarding password resets, LAN/WAN/WiFi connectivity, application, security, desktop/laptop hardware, mainframe, and PCs in a Windows 2000 / XP / Windows Server 2003, Novell Netware environment in 24/7 basis.

-Reimaging computers for hardware migration and updating Perot standard image

-Configured and supported Blackberry & Palm Smartphone’s for Exchange Server

-Some of the supported applications include: MS Office 2000, 2003, Lotus Notes R6.5, VPN service thru AT&T Global Client Network and Cisco Aironet client, SAP, Citrix Metaframe, Carecast, Misys, Active Directory.

-In October of 2006 up until my separation from the company I was responsible for the overseeing of the service desk night shift operation, supervising up to 30 people.

-Use of BMC Remedy IT Service Management for incident tracking

Dental Assistant / Safety Officer

FASTBRACES

March 2004 – April 2005 (1 year 2 months)

- On the job trained to perform orthodontic procedures as directed by Doctors: Brackets placement, impressions of the teeth and mouth, Delivery and removal of orthodontic appliances, orthodontic X-Rays

- Laboratory duties include: Sterilize, disinfect and maintain instruments and equipment, making of casts of the teeth and mouth from impressions, fabrication of retainers

- Office tasks assigned: Record keeping and reviews for the OSHA programs implemented at the workplace, office equipment and supplies inventory, training of new hires