Ivanka Menken [ivanka@theartofservice.com]

Current

Partnership contract Director at The Art of Service
Executive Director, Co-Owner at The Art of Service Pty Ltd
Education Specialist at The Art of Service Pty Ltd

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Past

ITIL Service Management Consultant at The Art of Service
IT Service Management Consultant at The Art of Service BV
consultant at Kadaster

IT Service Management Consultant at Maintain BV
Test manager at Maintain BV
Product Manager at VAC
Educator / Teacher at Groenhorst College

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Education

APMG / EXIN - Intermediate PPO
APMG / EXIN - Intermediate Service Strategy
APMG / EXIN - ITIL V3 Expert

APMG / EXIN - Intermediate OSA
APMG / EXIN - Intermediate RCV
APMG / EXIN - Intermediate SOA
APMG / EXIN - Intermediate ST
APMG/EXIN ITIL V3 Managers Bridging Certificate
EXIN/TUV SUD: ISO/IEC 20000 Professional Certificate "Management and Improvement"
EXIN/TUV SUD: ISO/IEC 20000 Professional Certificate "Support of IT"
EXIN - ITIL Service Manangement
EXIN - SQM Advanced
EXIN - SQM Foundation
EXIN/TUV - ISO/IEC 20000
University of LIFE
itSMF - ISO 20000 Consultant course
EXIN - ITIL Managers certificate
EXIN - Foundation certificate
STOAS - Agricultural Teachers Degree
PRINCE2 Project Management

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17 more...

Recommended

17 people have recommended Ivanka

Connections

211 connections

Industry

Management Consulting

Websites

Ivanka Menken [ivanka@theartofservice.com]’s Summary

Company director with a variety of experience as trainer, educator and IT Service Management Consultant.
Specializes in IT Service Management education and specifically linking IT activities to Business strategies.

Areas of interest: ISO/IEC 20000 and enabling Cloud Computing technologies (like SaaS, Virtualization etc.) through IT Service Management methodologies.

See also my author profile on Amazon:
http://www.amazon.com/gp/pdp/profile/A1MQ8Z16UI8XP3

Ivanka Menken [ivanka@theartofservice.com]’s Specialties:

IT Service Management education
ITIL V3 Expert
ISO/IEC 20000 education
Managing Cloud Computing Services
Enterpreneurism, Business Management, Strategic alliances

Ivanka Menken [ivanka@theartofservice.com]’s Experience

Partnership contract Director

The Art of Service

(Information Technology and Services industry)

2003 — Present (6 years)
Executive Director, Co-Owner

The Art of Service Pty Ltd

(Privately Held; 1-10 employees; Management Consulting industry)

February 2001 — Present (8 years 6 months)
Education Specialist

The Art of Service Pty Ltd

(Information Technology and Services industry)

2000 — Present (9 years)

Development and delivery of IT Framework education programs, relating to:
- ITIL
- IT Service Management
- ISO/IEC 20000 Standard
- Help Desk / Call Centre Management
- ITIL and Cobit linkages
- TQM framework / Business Excellence frameworks
- etc.
ITIL Service Management Consultant

The Art of Service

(Management Consulting industry)

1999 — 2000 (1 year)
IT Service Management Consultant

The Art of Service BV

(Information Technology and Services industry)

1999 — 2000 (1 year)
consultant

Kadaster

(Management Consulting industry)

1997 — 1999 (2 years)

Implementation of ITIL processes.
Organisational change Management
Line manager for small team of process implementers and Quality Management staff.
IT Service Management Consultant

Maintain BV

(Management Consulting industry)

1997 — 1998 (1 year)
Test manager

Maintain BV

(Management Consulting industry)

1996 — 1997 (1 year)
Product Manager

VAC

(Management Consulting industry)

1996 — 1997 (1 year)
Educator / Teacher

Groenhorst College

(Education Management industry)

1993 — 1996 (3 years)

Teaching at Tertiary vocational school. subjects:
- economics
- marketing
- agricultural economics
- book keeping
- animal husbandry

Development of educational curriculum and course ware.

Ivanka Menken [ivanka@theartofservice.com]’s Education

APMG / EXIN - Intermediate PPO

PPO , ITIL V3 , 2009 — 2009
APMG / EXIN - Intermediate Service Strategy

SS , ITIL V3 Lifecycle , 2009 — 2009
APMG / EXIN - ITIL V3 Expert

ITIL EXPERT , 2008 — 2008

Achieved ITIL Expert via the ITIL V1 Foundation and ITIL V1 Manager certification with the V2-3 Manager bridge program
APMG / EXIN - Intermediate OSA

ITIL V3 , Intermediate Course - OSA , 2008 — 2008
APMG / EXIN - Intermediate RCV

ITIL V3 , RCV , 2008 — 2008
APMG / EXIN - Intermediate SOA

ITIL V3 , SOA , 2008 — 2008
APMG / EXIN - Intermediate ST

ITIL V3 , Service Transition , 2008 — 2008
APMG/EXIN ITIL V3 Managers Bridging Certificate

IT Service Management 2008 — 2008
EXIN/TUV SUD: ISO/IEC 20000 Professional Certificate "Management and Improvement"

Quality Management for the IT industry according to ISO/IEC 20000 standard 2008 — 2008

Professional Certificate is the next level up from the Foundation Certificate and aims at the practical / role based working level. You are tested on the application of your knowledge about a certain area and not simply the theory / terminology knowledge of the ISO/IEC 20000 standard.
EXIN/TUV SUD: ISO/IEC 20000 Professional Certificate "Support of IT"

2008 — 2008
EXIN - ITIL Service Manangement

IPAD - Cluster Practitioner Agree & Define 2007 — 2007
EXIN - SQM Advanced

Advanced certificate in Service Quality Management based on ISO/IEC 20000 2007 — 2007
EXIN - SQM Foundation

Foundation certificate in Service Quality Management based on ISO/IEC 20000 2007 — 2007
EXIN/TUV - ISO/IEC 20000

EXIN - ISO/IEC 20000 Foundation Certificate 2007 — 2007
University of LIFE

Enterpreneurship 2000 — 2007

Activities and Societies:

Managing a team of fantastic people - running a company - marketing our service offerings to a global market place - meet likeminded people with whom I established strategic alliances - Financial Management and of course: NETWORKING!
itSMF - ISO 20000 Consultant course

ISO 20000 standard 2006
EXIN - ITIL Managers certificate

ITIL Service Management Certificate 1998 — 1998
EXIN - Foundation certificate

ITIL Service Management Foundation 1997 — 1997
STOAS - Agricultural Teachers Degree

Bsc , Education , 1988 — 1993
PRINCE2 Project Management

Practitioner Certificate , 2008