
Looking for a satisfying new career!
Indianapolis, Indiana Area

Looking for a satisfying new career!
Indianapolis, Indiana Area
I have been working and playing drums in the Indianapolis & surrounding areas for 16 years with some of the brightest talent and best musicians in the region. I was a full-time road musician until 1990 when I decided to settle down and start a family. I have been working in the IT Support industry full-time for the past 15 years, but I continue to play with several local bands in the evenings and weekends, and also at my church, Eastside Church of God in Anderson, IN. I love the thrill of playing music on stage and making people dance. I also enjoy the challenges of the ever-changing world of computers. I have been blessed with the ability to pick things up quickly, which has benefited me in both music and IT-related endeavors. I am very much a "people-person" and enjoy meeting and networking with new people whenever I have the opportunity. I am always in search of new challenges and new opportunities to do the things I love to earn a living and support my family.
IT:
15 years of Windows desktop and email support, PDA setup,Controls Software, Access Control software and hardware, move/add/change, hardware and software configuration and PC imaging and network connectivity troubleshooting.
Music:
35 years of playing and singing in a wide variety of styles, on both acoustic and electronic drums and percussion. Exceptional chart reading ability. Click and sequencer experience.
(Self-Employed; Myself Only; Music industry)
June 1978 — Present (31 years 6 months)
Professional drummer and vocalist. All styles, acoustic and electronic. By Ear, By Chart, By Feel. Experienced chart reader and very comfortable working with click tracks and sequencers. Demo tracks are posted on http://david-frank.net along with my contact info, Bio and additional playing background.
(Public Company; PNFP; Banking industry)
May 2008 — August 2009 (1 year 4 months)
Performed contract IT support and onsite computer upgrades for lenscrafters and other regional clients.
(Privately Held; Computer Software industry)
September 2008 — July 2009 (11 months)
Provided phone support and resolved technical issues for the Wonderware suite of controls and HMI software products.
(Public Company; 1001-5000 employees; PMRY; Information Technology and Services industry)
April 2008 — August 2008 (5 months)
Performed contract IT work throughout Indiana and surrounding region for Lenscrafters upgrade project.
(Public Company; Security and Investigations industry)
January 2006 — April 2008 (2 years 4 months)
Provide tier 2 phone support for Lenel OnGaurd and Best Basis Access Control software and hardware.
(Public Company; 10,001 or more employees; ADO; Staffing and Recruiting industry)
June 2005 — January 2006 (8 months)
Provided contract IT support to multiple clients during 2005. Duties included desktop support, PC imaging and deployment, inventory, HIPPA Compliance testing and Move/Add/Change for a large Indianapolis hospital. Contracted at Best Access Systems from 10/05 to 1/06 when I was hired on full-time.
(Public Company; 1001-5000 employees; IPWLP; Utilities industry)
February 1999 — April 2005 (6 years 3 months)
Configured and installed Desktop PC's, Laptops and Handhelds for employees at 6 company locations and provided operating system and network connectivity support. Provided tier 2 helpdesk support for Windows 95, 98, NT 4.0, Windows 2000, Windows XP and Novell client issues. Assisted in hardware and network troubleshooting as well as peripheral and handheld support. Also set up user's home PC's for remote access, VPN and email. Team leader for IT Hardware Global Sourcing project.
(Public Company; 201-500 employees; Information Technology and Services industry)
August 1994 — February 1999 (4 years 7 months)
After my initial temporary employment as a shipping and receiving clerk and shipping supervisor, I advanced to performing contract IT support for a variety of local and regional clients doing desktop support, deployment and repair, eventually ending up in a 5-year assignment as a contractor at Indianapolis Power and Light which turned into a full-time permenant position as the Desktop Support Specialist at IPL.
Associate , Business Science , 2008 — 2010 (expected)
My studies at Axia College of Phoenix University are ongoing and I expect to complete my Associates Degree in early 2010. I currently have a 3.65 GPA
Graduate , Accelerated College Prep , 1979 — 1982
Music, movies, Tech toys, driving and travelling, dining out, playing with my kids
AFM Local#3, Eastside Church of God, World Vision
World's Greatest Dad,
Outstanding Customer Service award