Keith Fiveson

Current

• CEO, Founder at ITESA -Global Management Consultants

Past

• Managing Director/VP Global BD at CosmoCom, Inc.
• Director Call Center Consulting/Solutions at Concert
• Director Call Center Solutions at MCI Telecommunications

• Director Sales & Marketing at Ring Response

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Education

• Fordham University - Graduate School of Business Administration
• St. Peter's College
• The New Seminary

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Recommended

16 people have recommended Keith

Connections

500+ connections

Industry

Management Consulting

Websites

• Corporate Website

Keith Fiveson’s Summary

Keith Fiveson is the Founder and Managing Consultant of ITESA, a Global Management Consulting firm. He founded the company, in 2001, on the precept that companies waste millions of dollars on misguided strategies, management and outsourcing decisions., He has held executive positions with MCI, AT&T and British Telecom among others. He has managed consulting projects to facilitate branding, deal flow, expansion and process optimization for Multinational clients. With a focus on capturing value, client engagements focus on build, buy, outsource expansion of business process operations. He is a seasoned facilitator of strategic vision/balanced scorecard workshops to focus organization change, growth and health. Widely published in trade industry journals, Keith has lectured at industry conferences in Brazil, Canada, China, Egypt, Guatemala, Netherlands, India, Mexico, UK and the USA. He graduated from St. Peter's College and attended the MBA program at Fordham University.

Keith Fiveson’s Specialties:

* Branding, Customer Experience
* Optimization, Benchmarking, Ops Assessments
* Expansion, Site and Vendor Selection
* Strategic Initiatives, vision alignment
* Deal Flow, negotiation - build, buy, lease or outsource

Keith Fiveson’s Experience

• CEO, Founder

  ITESA -Global Management Consultants

  (Privately Held; 1-10 employees; Management Consulting industry)

  January 2001 — Present (7 years 5 months)

  Management Consultant to senior executives expanding corporate operations globally. High level engagements impacting thousands of employees and millions of dollars of savings for companies. Critical evaluations focused on building, buying or outsourcing operations to site locations and vendors in No. America, Latin America, Asia Pacific and EMEA.

• Managing Director/VP Global BD

  CosmoCom, Inc.

  (Privately Held; 51-200 employees; Management Consulting industry)

  November 1999 — January 2001 (1 year 3 months)

  Marketing, channel development responsibility for technology based platform enabling global operations using internet protocol (IP) and voice over internet protocol (VoIP). Managed a marketing unit of six people and developed contracts with British Telecom, SAIC, Marconi and other technology companies.

• Director Call Center Consulting/Solutions

  Concert

  (Public Company; 10,001 or more employees; Management Consulting industry)

  July 1995 — November 1999 (4 years 5 months)

  Global sales and P&L responsibility for a $300 million revenue plan with this British Telecom, MCI/AT&T alliance. Managed ten (10) senior consultants responsible for architecture of voice and data networks using ACD’s, IP, VoIP, IVR technologies to expand , operate and manage operations globally.

• Director Call Center Solutions

  MCI Telecommunications

  (Public Company; 5001-10,000 employees; MCIT; Telecommunications industry)

  1989 — 1999 (10 years)

  Senior Consultant/Manager of Call Center Solutions team serving Corporates and Multi-National companies globally. $80 million global and national account channel program sales budget. Focus on hosted IVR and network services, to include call center optimization, expansion and management of remote agents using IVR, VoIP, Voice, Data, CTI, Network ACD. Account legacy included Citibank, Chase, Time Warner, American Express, Merrill Lynch, Guardian, ABC, Compaq, Aetna, and others.

• Director Sales & Marketing

  Ring Response

  (Outsourcing/Offshoring industry)

  1986 — 1989 (3 years)

  Managed National Accounts, for this call center, service bureau. Generated increase in sales by $20 million per year, focused on dealer locater, catalog sales, order taking, customer service programs. Clients included Panasonic, Smithsonian Institute, Bonwitt Teller, B. Altman's, Hanover House, and multiple other accounts

Keith Fiveson’s Education

• Fordham University - Graduate School of Business Administration

  Attended for MBA, Communication, 1992

  MCI Telecommunications, Executive MBA program

  Activities and Societies:

  Direct Marketing Association, SOCAP, Alpha Phi, Omega

• St. Peter's College

  B.S., Marketing & Communications, 1985

  Activities and Societies:

  President - Alpha Phi Omega

• The New Seminary

  Ordained Interfaith Minister, World Religions and Multicultural Ceremonies

  * Ordained 2003, St. John the Divine, Ordained Interfaith Minister

  Activities and Societies:

  Member of the Interfaith Council and New Seminary Alumni

Additional Information

Keith Fiveson’s Websites:

• Corporate Website

Keith Fiveson’s Interests:

People, Technology, IQ and EQ, Fly-Fishing, Globalization, Interfaith, Unity, Spirituality, Ancient Wisdom, Lost Civilizations, Philosophy, Psychology, Myth & Religion, Singing, Music, Movies, Yoga and Dance.

Keith Fiveson’s Groups:

American Teleservices Association, Society of Consumer Affairs Professionals International, Direct Marketing Association, Interfaith Council of New York,

•    Executive Suite member
•    CFO Networking Group member
•    The Classic MCI Alumni Group member

Keith Fiveson’s Honors:

William Dubois Award for Leadership, Fellowship and Humanitarian Services

Keith Fiveson’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch