Irina Schenerman

Irina Schenerman

Configuration Management Assistant at Envision Consultants, LTD.

Location
Baltimore, Maryland Area
Industry
Computer Software

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Irina Schenerman's Overview

Current
Past
Education
Connections

55 connections

Irina Schenerman's Summary

Information technology professional with MS in IT Systems. Attentive to detail, intuitive in understanding and interpreting user’s requests, and experienced in taking projects from ideas and planning stages through to successful completion. Proficient in business analysis, object-oriented software development, application development, maintenance and implementation using SDLC and Agile Scrum methodologies, SOL, testing, problem solving, and customer support. Utilized SharePoint to create and update documents. Utilized Confluence to post all data files for easy user access.

Irina Schenerman's Experience

Configuration Management Assistant

Envision Consultants, LTD.

Privately Held; 11-50 employees; Construction industry

May 2014Present (6 months) Baltimore, MD

Customer Support Business Analyst

ZeniMax Online Studios

Privately Held; 51-200 employees; Entertainment industry

October 2013April 2014 (7 months) Hunt Valley, MD

• Utilized Oracle Cloud RNT software to create and maintain ad-hoc and regularly requested data.
• Utilized Oracle Cloud RNT to track user incidents
• Was responsible for converting historical survey data into the new format
• Created and maintained several pivoted requests for the customer satisfaction data
• Posted data on Confluence pages for easy access for all users
• Liaised with end-users and managers to correctly identify and document project requirements
• Assisted my colleagues for questions and concerns regarding reports concepts, development, implementation, and maintenance
• Provided weekly customer satisfaction analysis for agents for all Vendor sites
• Converted historical customer satisfaction data into new format
• Developed and maintained various excel summary pivots based on the agent training survey data to measure agent training effectiveness
• Mentored my colleagues for questions and concerns regarding reports concepts, development, testing, and maintenance
• Participated in Scrum methodology development through 3 weeks sprints as a team member

Analyst

ACT, Inc

Nonprofit; 1001-5000 employees; Education Management industry

April 2007April 2013 (6 years 1 month)

• Written SQL queries based on ad-hoc customer requests utilizing TOAD
• Utilized SQL queries to developed, published and maintained web reports dashboards for internal and external customer community using Oracle Business Intelligence software suite
• Assisted my colleagues with questions and concerns regarding reports concepts, development, testing, and maintenance
• Written explanation documents for various BI fixes and posted them onto the internal Wiki site
• Written and posted detailed dashboard information and posted it on the internal Wiki site
• provided application maintenance and updates for Compass and Eprep applications
• was responsible for writing and executing end-to-end, functional, regression, and performance test plans for IE10 Compass application upgrade
• created and posted documents into the internal SharePoint
• utilized ServiceNow to track open and existing user requests, incidents, and problems
• participated in Scrum methodology development through 3 weeks sprints as a team member

Analyst II

Craytek, Inc

September 2005December 2006 (1 year 4 months)

• Researched and submitted purchase requests for hardware and software upgrades
• Developed requirements using SDLC and concept screens for a new applications
• Assisted in application development, quality assurance, and user training for a new legacy application release utilizing PowerBuilder 9.0 and Oracle 9i
• Developed legacy enhancement utilizing PowerBuilder 10.0 and Oracle 9i
• Assisted in data clean up and migration from a legacy application to a new system utilizing legacy data
• Written store procedures for data clean up and migration to a new system utilizing legacy data
• Maintained all of the Oracle responsibilities from TAC Worldwide Consulting

Programmer Analyst

TAC Worldwide

January 2005August 2005 (8 months)

• Maintained Oracle 9i databases for several critical systems
• Provided customer support in variety of operational, login and application issues
• Provided ad-hoc reports for customer community
• Was responsible for releasing previously scanned and verified documentation into the production server in order to be viewed by the customer community
• Was responsible for troubleshooting and testing programming fixes for the scanning software
• Installed and configured Oracle 9i client via LAN network
• Re-imaged personal computers utilizing Ghost software
• Utilized Remedy to track open and existing user requests

Temp Worker

Circle Temporary Services

September 2003December 2004 (1 year 4 months)

• Provided customer support, Oracle 9i installation, MS Access usage and Crystal Reports 8 for Sinai Hospital resulting in 50% increase in efficiency
• Provided consultations on database procedures and SQL in Oracle 8i/9i for State and local personnel
• Reviewed and documented billing records at the Baltimore County Waste Management facility
• Copied and designated invoice request at the Baltimore County Waste Management facility for billing purposes, resulting in a 40% increase in efficiency

Nonprofit; 1001-5000 employees; Defense & Space industry

December 1999August 2003 (3 years 9 months)

• Maintained and provided quarterly production support for accounting systems for the director’s office, which resulted in increased staff productivity and a reduction of ad-hoc requests by 30%
• Participated in committee that created and implemented set of documents for the CMM environment that resulted in a reduction of the development documentation by 40%
• Provided customer support in accounting and billing applications, which resulted in improved client productivity further enhancing the Information Technology department image
• Created and implemented an Infomaker user training which resulted in reduction of ad-hoc requests and improvement of usability as well as customer satisfaction
• Researched and collected information on a new utility to automate reorganizations that would reduce the length of reorganizations by 60%
• Migrated billing software from PowerBuilder 6.5 to PowerBuilder 8.0.3 with existing PowerBuilder Foundation Classes to improve performance, decrease problems with Oracle connections and improve reliability for 15,000 users of a new system

Irina Schenerman's Languages

  • Russian

Irina Schenerman's Skills & Expertise

  1. SQL
  2. SDLC
  3. Testing
  4. Analysis
  5. Software Development
  6. Customer Support
  7. Software Documentation
  8. Requirements Analysis
  9. Requirements Gathering
  10. Requirement Specifications
  11. Business Intelligence
  12. SharePoint
  13. HTML
  14. XML
  15. CSS
  16. Scrum
  17. MS-Office
  18. Agile Methodologies
  19. RNT
  20. Excel Pivot
  21. Confluence

View All (21) Skills View Fewer Skills

Irina Schenerman's Education

Strayer University (VA)

Masters of Science, Management Information Systems, General

20022005

Towson University

Bachelor of Arts (B.A.), Psychology

19921995

Irina Schenerman's Additional Information

Interests:

Information Technology, Business Analysis, Music, Arts, History

Groups and Associations:

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