Gailen David

Current

CEO, The Sky Steward at Ionosphere Media
Purser at American Airlines

Education

Kennesaw State University

Recommended

8 people have recommended Gailen

Connections

376 connections

Industry

Online Media

Websites

Dear Sky Steward Blog

Gailen David’s Summary

Gailen is "The Sky Steward" and creator of the award winning program, Jetiquette™ which promotes a more civilized air travel experience.

His blog, http://www.dearskysteward.com has become known as an entertaining resource for air travel advice.

Gailen serves as a resource for several national media outlets, including USA Today, The Wall Street Journal, MSNBC, and Fox News; provide industry analysis and expert opinions regarding travel, customer service, the airline industry, airfares, in-flight service and airport related topics.

Published the book “Jetiquette...the Customer Experience and You.”

Gailen David’s Specialties:

o Airline Industry History
o Air Travel Products and Tips
o Public Speaking
o New Media
o Curriculum Development
o Training / Development

Gailen David’s Experience

CEO, The Sky Steward

Ionosphere Media

(Privately Held; Management Consulting industry)

September 2007 — Present (2 years 3 months)

o Created a widely visited blog, www.DearSkySteward.com, an online resource and forum for travelers.
o Serve as a resource for several national media outlets, including USA Today, The Wall Street Journal, MSNBC, and Fox News; provide industry analysis and expert opinions regarding travel, customer service, the airline industry, airfares, in-flight service and airport related topics.
o Founded and developed Jetiquette™ Customer Service program – earned a 2008 Travel Weekly Magellan Award for training excellence in the travel industry.

o Published the book “Jetiquette...the Customer Experience and You.”
Purser

American Airlines

(Public Company; AMR; Airlines/Aviation industry)

February 1988 — Present (21 years 10 months)

Additional Information

Gailen David’s Websites:

Dear Sky Steward Blog

Gailen David’s Interests:

Customer Service, Training, Customer Experience, Travel, Airline Industry, Aviation, Airline Memorabilia, Video, Tech Gadgets

Gailen David’s Groups:

National Speakers Association, NSA,
National Business Aircraft Association, NBAA,
American Society of Training and Development, ASTD,
Miami Beach Chamber of Commerce,
Greater Miami Beach Hotel Association