Ivan Nuñez-Pacheco

Current

• Associate Director, Teleservices at RTC Relationship Marketing

Past

• Managing Partner at The Edge Direct Marketing
• Director of Teleservices at Data Warehouse
• Client Services Director at Rapp Collins Worldwide

• Client Services Director at Optima Direct - Rapp Collins Worldwide
• Director of TeleSales at Douglas Michaels

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Connections

120 connections

Industry

Marketing and Advertising

Websites

• My Company

Ivan Nuñez-Pacheco’s Experience

• Managing Partner

  The Edge Direct Marketing

  (Partnership; Marketing and Advertising industry)

  July 2006 — September 2007 (1 year 3 months)

• Director of Teleservices

  Data Warehouse

  (Marketing and Advertising industry)

  January 2005 — July 2006 (1 year 7 months)

  • Responsible for all aspects of business unit reporting directly to SVP of Operations including profitability and organization structure of department.
  • Directed all phases of telemarketing project/program implementation from inception through execution and completion.
  • Responsible for expanding new business opportunities in non-traditional/new vertical markets.
  • Designed outsource model utilizing multiple call center growing from one partner to 8 over the course of 12 months. Implemented intake and certification process focused on studying strengths, weaknesses, opportunities, and threats within network.
  • Responsible for building longevity partnerships with clients through organic growth and new business development -provide problem-solving marketing analysis and recommendations by evaluating statistical results on key performance indicators (KPI’s)

• Client Services Director

  Rapp Collins Worldwide

  (Marketing and Advertising industry)

  1999 — 2005 (6 years )

• Client Services Director

  Optima Direct - Rapp Collins Worldwide

  (Marketing and Advertising industry)

  May 2000 — December 2004 (4 years 8 months)

  • Managed multiple Fortune 500 client relationships simultaneously serving as the single point of contact between client partners and telemarketing vendors.
  • Assisted in the development and deliver of capability presentations for prospective Clients, as well as RFP Responses and cost models. Consulted on MRA (Market Ready Assessments) used to evaluate existing telemarketing strategies/processes for existing clients as well as new business opportunities.
  • Experience in designing inbound and outbound telemarketing strategies within the mortgage and financial services, cellular, travel, Internet, credit card/ consumer membership, and utility deregulation industries.

• Director of TeleSales

  Douglas Michaels

  (Marketing and Advertising industry)

  1997 — 1999 (2 years )

Additional Information

Ivan Nuñez-Pacheco’s Websites:

• My Company

Ivan Nuñez-Pacheco’s Contact Settings

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