Daniele Maso

Current

Senior Support Engineer at Microsoft
Volunteer at Protezione Civile - Paullo Tribiano

Past

Support Engineer III at Microsoft
Junior Subsidiary Program Manager at Microsoft
Beta tester and Forum moderator at Parla.it

IT Consultant at ENECON

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Education

Università degli Studi di Padova
Università degli Studi di Padova

Recommended

9 people have recommended Daniele

Connections

164 connections

Industry

Computer Software

Websites

Daniele Maso’s Summary

I started as beta tester in a small Telco then I moved to Microsoft Italy to support the Windows International team with testing and community projects for the localization of Windows Vista.
I moved to PSS as Support Engineer to focus my skills on Operating System troubleshooting in Platform core technology.
I’ve identified the SDET role as my next step in career to pursue my passion to work on innovative products and to improve technical, development and testing skills.

Daniele Maso’s Specialties:

C, C++, Visual Basic, Visual Basic for Application, Assembly, Step7, PLC
Microchip, PIC, Debugging, Driver Tracing, Crash Dump, Performance issue, Windows Internals, SAN, iSCSI, Cluster, Hyper-V,
Windows Server, Windows Client, Windows Mobile,
Application Compatibility, Beta Tester,
Microsoft Office,
ASP, PHP, MySQL, SQL

Daniele Maso’s Experience

Senior Support Engineer

Microsoft

(Public Company; MSFT; Computer Software industry)

July 2008 — Present (1 year 5 months)

GTSC - Customer Service & Support

I support core technology in the platform division mostly for Italian customers. I am the primary point of contact in Italy for Cluster, SAN and printer technologies.
My main role is to solve a wide range of customer issues, which involve the following tasks:
- Performance troubleshooting issues
- Kernel debugging with WinDBG
- Problem isolation and escalation to EE
- Manage expectations with the customer and the TAM
Volunteer

Protezione Civile - Paullo Tribiano

(Non-Profit Organization Management industry)

April 2008 — Present (1 year 8 months)

Volunteer @ GIVPC Paullo - Tribiano
Support Engineer III

Microsoft

(Public Company; 10,001 or more employees; MSFT; Computer Software industry)

June 2006 — July 2008 (2 years 2 months)

GTSC - Customer Service & Suport

I support core technology in the platform division mostly for Italian customers. I am the primary point of contact in Italy for Cluster, SAN and printer technologies.
My main role is to solve a wide range of customer issues, which involve the following tasks:
- Performance troubleshooting issues
- Kernel debugging with WinDBG
- Problem isolation and escalation to EE
- Manage expectations with the customer and the TAM
Junior Subsidiary Program Manager

Microsoft

(Public Company; 10,001 or more employees; MSFT; Computer Software industry)

February 2006 — June 2006 (5 months)

Windows International Team

Functional and linguistic tests of Windows Vista; Bug management using Product Studio;
Interaction with Vista beta testers via Microsoft Connect to report compatibility and technical issues;
Creation of scripts for application compatibility tests, interaction with Italian ISV’s for bug reporting
Beta tester and Forum moderator

Parla.it

(Privately Held; 11-50 employees; Telecommunications industry)

October 2002 — February 2006 (3 years 5 months)

France Telecom startup company.
I worked as hardware beta tester and to support customer as forum moderator.
IT Consultant

ENECON

(Privately Held; 1-10 employees; Utilities industry)

October 2002 — January 2006 (3 years 4 months)

Energy consulting company.

I developed and managed a program in Excel & VBA to process monthly customer electricity utilization.

Daniele Maso’s Education

Università degli Studi di Padova

BEET , Electronic Engineer , 2004 — 2008

Specialistic degree in Electronic Engineering
Orientation: Micro-Electronic
The more significant exams are: Industrial, Analogic and Digital Electronics; Digital Integrated Circuits, Micro and Nano Electronics; Industrial Automation and Electronic Measures, Chemistry and Electronic Materials.
Università degli Studi di Padova

BEET , Electronics Engineer , 2001 — 2004

Degrees in Electronic Engineering

Title of the Thesis: “RFID: Evolution of the Supply Chain”
Analysis of business potential, problems with the final consumers and the possible future developments of RFID technology.
Supervisor: Prof. Moreno Muffatto