Support Engineer at Intel Corporation
Israel
- Past
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- Support Engineer at Intel Corporation
- Business Support Supervisor at 012 Golden Lines
- Second Tier Customer Support Engineer at 012 Golden Lines
- System Administrator at Magic I
- System Administrator at Caspi Shipping LTD
- Education
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- John Bryce Training
- John Bryce Training
- John Bryce Training
- John Bryce Training
- Yemin Orde
- Recommended
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28 people have recommended Igal - Connections
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228
connections
- Industry
- Computer Software
- Websites
Igal Schneider’s Summary
• Work effectively in independent and team situations
• Energetic and self-motivated team player and team builder.
• Ambitious and flexible
• Innovative problem-solver with independent research and analysis abilities.
• Strong hands-on technical background
• Customer and result oriented
• Quick learner
• Excellent interpersonal relations
Igal Schneider’s Specialties:
Microsoft AD, DHCP, DNS and CA servers, Microsoft network and SQL management, Network design, IT Operations, Intel AMT, Enterprise integration, Enterprise customer support.
Linux
TCP/IP, VPN, CheckPoint, Fortinet, Cisco, Internet broadband and fixed-lines, security and network troubleshooting.
Igal Schneider’s Experience
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Support Engineer
Intel Corporation
(Public Company; INTC; Semiconductors industry)
2007 — 2009 (2 years)
Responsible for delivering customer trainings, supporting pre-sale activities and driving deployments of Intel vPro/Centrino Pro technologies for key enterprise customers.
• Working with enterprise customers such as BMW, EDS, Boeing, University of Plymouth, Fuji Film, HSBC, Kraft Foods and more.
• Traveled overseas to train customers in use of new Intel technologies and to provide on-site support and troubleshooting.
• The position required Windows 2003 Enterprise setup and configuration (DC, AD, DNS, DHCP, CA, IIS) as well as deep network traffic analysis and application debug -
Business Support Supervisor
012 Golden Lines
(Privately Held; Telecommunications industry)
2004 — 2006 (2 years)
Responsible for ensuring that customers were provided with support in accordance with the relevant SLA; built and maintained a work roster to distribute the load across the support center. I was also responsible for training new support personnel.
• The position included high level support for SME customers with Cisco, Fortinet and Check Point network and security appliances, ATM, E1, VoIP equipment and interaction with BO (project management department for approving deals and HW purchasing). -
Second Tier Customer Support Engineer
012 Golden Lines
(Privately Held; Telecommunications industry)
2001 — 2004 (3 years)
Responsible for resolving customer issues that were not resolved by first tier support.
• These included complicated network and software issues. -
System Administrator
Magic I
(Maritime industry)
2001 — 2001 (less than a year)
• Responsible for the network and for daily backups of the billing system
• Hardware and software troubleshooting of all PCs
• The network included complicated setup of Windows 2000 server and Unix-based cash registers. -
System Administrator
Caspi Shipping LTD
(Transportation/Trucking/Railroad industry)
2000 — 2001 (1 year)
• Responsible for the company’s network (Windows 2000 server), backups, upgrades and daily maintenance.
• PC installation and repairs
Igal Schneider’s Education
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John Bryce Training
CP NGX , 2005 — 2006
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John Bryce Training
CCNA , 2004 — 2004
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John Bryce Training
MCSE , 2000 — 2001
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John Bryce Training
PC and Network Technician , 1999 — 2000
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Yemin Orde
Additional Information
Igal Schneider’s Websites:
Igal Schneider’s Interests:
Photography Music Books
Igal Schneider’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
