IAN TARRANT

Past

• Senior Manager, Channel Sales - Canada Home Services at Direct Energy
• Director, Order Management and Fulfillment - Canada at Maritz Canada Inc.
• Manager, Order Generation and Fulfillment - Canada at Canada Bread Company, Limited (Maple Leaf Foods)

1 more...

Education

• Conestoga College
• The University of Western Ontario - Richard Ivey School of Business
• York University - Schulich School of Business

Recommended

1 person has recommended IAN

Connections

170 connections

Industry

Consumer Goods

IAN TARRANT’s Summary

Ian recently joined Direct Energy as Senior Manager, Channel Sales, and has taken on further responsibilities leading the Call Centre Performance team. Direct Energy is one of North American's largest energy and energy-related services providers with over 5 million customer relationships.

They provide choice and support in the management of energy costs through a portfolio of innovative products and services - A subsidiary of Centrica PLC, one of the world's leading integrated energy companies based in the UK. Direct Energy operates across the US, and Canada, and is ranked as one of the 'Top 50' organizations in terms of revenue by the Financial Post in 2007.

Prior to Direct Energy, Ian was a member of the leadership team at Maritz Canada in Mississauga - One of the ‘Globe and Mail’s R.O.B. 50 Best Employers’. As Director, Order Management and Fulfillment, he was accountable for leading a team of 55 employees responsible for managing the Maritz contact centre, ordering, fulfillment and vendor management activities within the organization’s consumer loyalty and employee incentives sectors.

Ian is passionate about the customer experience, introducing advanced call centre performance management techniques to Maritz, including some of the key ‘white-glove’ aspects that set the centre apart from others. His experience with a philosophy known as ‘The Performance Model’ was a key point of differentiation.

Prior to Maritz, Ian spent 15 years with Canada Bread (a division of Maple Leaf Foods) in progressively more senior roles within sales, service and operations. Most recently as Manager, Order Generation and Fulfillment, where he directed national efforts to optimize sales, service and supply-chain processes across Canada.

Before his national role, he served as Manager, Sales Operations for Ontario where he led 65 union and non-unionized call centre, sales operations and retail staff and maintained responsibility for 280 route sales/service franchises.

IAN TARRANT’s Specialties:

15 years of team leadership experience within union/non-union Sales and Operations environments, Contact/Call Centre Expertise, Cost/Budgetary Management, Logistics and Supply Chain Experience, Project Management, Franchise Management, Retail Management, Six Sigma Black Belt Trained, Quality Management (ISO 9001:2000), Contract/SLA Adherence, Manage by Measurement (Metrics/KPI), Training and Development, Strategic Leadership, Collective Bargaining, Consumer Package Goods and Marketing Services.

Additional Information

IAN TARRANT’s Interests:

Passionate about the art and science of leadership. Board of Directors - Homer Watson House Foundation. Recognized for leadership and asked to participate in Altruvest’s ‘Boardmatch’ program sponsored by Maritz Canada, accepting a Board of Directors posting dedicated to the preservation of Homer Watson’s art, his studio and gallery, and the heritage of his life, his times and that of the Doon School of Fine Arts. Subsequently nominated and accepted Executive Board Member status at the AGM held in spring of 2007.

IAN TARRANT’s Groups:

A member of the GTACC (Greater Toronto Area Contact Centre Association).

GTACC is a non-profit knowledge exchange and networking association with industry, government and service provider representation. Founded in 2002, GTACC meets on a quarterly basis to share information on industry related topics, keeping its membership on the leading edge of industry issues and initiatives. Furthermore, GTACC supports the Greater Toronto Area Marketing Alliance with positive, sustainable marketing initiatives for the Greater Toronto Area customer contact center industry.

•    HAPPEN
•    CONSUMER PACKAGED GOODS CONNECTS - SuperGroup!
•    CPGpeople (8.000+ members)
•    GrapeRadio (Wine Talk) Listeners Group
•    Toronto Contact Center Professional Network
•    Friends Of PREP

IAN TARRANT’s Honors:

Charlie Vogt Leadership Award Nominee (Maritz Canada).

Nominated by my direct reporting team in 2005, the Charlie Vogt Leadership Award recognizes the delivery of incredible business results, while demonstrating exemplary values-based leadership skills. A leader who supports the vision of the company, who is goal oriented, and displays a ‘win-win’ attitude, mentorship, honesty, empathy, trust and transparency.

IAN TARRANT’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch