A versatile, process orientated, Chartered IT Professional focusing on relationships to lead ICT strategy and change.
Cleveland, United Kingdom
- Current
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- Consultancy Contract at North Yorkshire County Council
- Past
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- Senior Consultant at Tamsin Ltd
- IT Consultant at IT Professional Services Ltd
- Head of IT at OBC Group
- Software Engineer at Morgan Moore Engineering Ltd
- Education
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- University of Durham
- University of Teesside
- Hartlepool College of Further Education
- Recommended
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5 people have recommended Ian - Connections
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47
connections
- Industry
- Information Technology and Services
- Websites
Ian O'Rourke’s Summary
A versatile, process orientated, Chartered IT Professional focusing on strong relationships to lead strategy, with a range of skills across strategic and business analysis, projects, relationship management, training and marketing to communicate, drive and implement IT business change through an organisation.
Interested in finding the next challenging role driving ICT Strategy and change through a mixture of people, business and technology skills.
Ian O'Rourke’s Specialties:
Consultancy, strategy, business process improvement, enterprise architecture, continuity management, project management, business analysis, benefits management, business modelling, stakeholder and relationships management, requirements definition and analysis, database design, training, IT management, service level management, problem management and service desk, incident management, supplier relationship management, client service management, marketing and sales support.
Ian O'Rourke’s Experience
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Consultancy Contract
North Yorkshire County Council
(Government Agency; Government Administration industry)
August 2009 — Present (4 months)
Providing business analysis regarding solutions for the Customer Service Centre with respect to CRM, CTI and business intelligence.
Achievements:-
• Conducted business analysis to break down issues, engender trust and communicate process
• Managed the design and build process with the CRM team to manage risks and benefits
• Diverse and varied stakeholder management across the Children and Adult Directorates
• Effectively championed the solution and performed marketing communications -
Senior Consultant
Tamsin Ltd
(Information Technology and Services industry)
June 2006 — February 2009 (2 years 9 months)
Senior Consultant for strategic web solutions with a CRM-focus across a range of activities from pre-sale to post-sale.
Achievements:-
• Performed analysis on CRM and operations solutions resulting in successful solutions meeting operational and strategic needs
• Successfully delivered project managed / application consultancy for an operations system leading to the successful implementation UK-wide
• Utilised writing skills to create user guides and on-line help delivering improved user support
• Produced / delivered training courses resulting in successful benefits realisation and change
• Provided application testing resulting in quality software that met business requirements
• Designed implementation processes resulting in manageable and repeatable implementations
• Created a value chain model for a key product as a sales and consultancy tool -
IT Consultant
IT Professional Services Ltd
(Privately Held; Information Technology and Services industry)
February 2005 — February 2006 (1 year 1 month)
A leading North East based IT services consultancy with national clients, turning over £8.5M. General consultant across a range of projects focusing on matching IT infrastructure to specific business needs pre-sale and post-sale.
Achievements: -
• Lead Consultant on a 200-man integration project for a utility leading to the successful implementation of the project office ICT infrastructure for international project teams
• Managed the transition between outsourced ICT services for a 500-user public sector organisation resulting in improved service
• Managed an outsourced ICT support service for a 500-user public sector organisation
• Provided consultancy and project management for a server-based computing implementation at a pharmaceutical company
• Delivered business continuity and disaster recovery consultancy assignments in the insurance and legal sectors
• Initiated an IT Strategy roadmap focusing on existing and new investments -
Head of IT
OBC Group
(Logistics and Supply Chain industry)
July 1996 — October 2004 (8 years 4 months)
The OBC Group (14 million turnover, 200 staff) comprised companies involved in shipping, logistics projects and business travel across the UK, Europe and the U.S.
Achievements:
• Successfully directed ICT strategy & operations of the OBC Group through a period of change
• Developed and implemented a core business application that increased cash-flow, improved financial monitoring and streamlined operational efficiency
• Project managed the design and implementation of an extranet for BP vessel port calls across Northern Europe, with XML integration, to win key commercial contract
• Led the adoption of an outsourced server-based computing model, reducing ICT costs while increasing flexibility, reliability, manageability and security
• Successfully delivered training to diverse users on systems, policies and processes
• Successfully managed client, supplier and internal stakeholder relationships. -
Software Engineer
Morgan Moore Engineering Ltd
(Oil & Energy industry)
October 1993 — June 1996 (2 years 9 months)
Morgan Moore Engineering was a small/medium company providing engineering services to the Offshore Industry.
Achievements:
• Established business case for a Windows version of companies key software solution
• Lead Developer on Windows version of commercial solution
• Performed through complete Development Life-Cycle from analysis through to training
• Successfully managed post-sale client relationships
• Successfully produced and delivered training courses for diverse groups of users.
Ian O'Rourke’s Education
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University of Durham
MBA , Business , 2008 — 2011 (expected)
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University of Teesside
Bsc (Hons) , Information Technology , 1989 — 1993
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Hartlepool College of Further Education
Btec Diploma , Computer Studies , 1987 — 1989
