Ian Meyer

Current

ERP Configuration Support Analyst at City of Raleigh
Technical Support Analyst at Intrepid Media Inc.

Past

Mac Specialist at the Apple Store Southpoint
Helpdesk Lead at Optimal Technologies, Inc.
Desktop and Network Support Specialist at Net Friends, Inc.

Assistant System Administrator at University of North Carolina at Chapel Hill
Front Office & Computer Guy at Healing Hands Chiropractic

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2 more...

Education

North Carolina State University

Recommended

20 people have recommended Ian

Connections

164 connections

Industry

Information Technology and Services

Ian Meyer’s Summary

An expert in almost all things Apple, from Macintoshes to iPods and iPhones, I've proven myself behind the Genius Bar, in the field, and in the server room.

While a Mac Genius, my team achieved results in the top tier of stores worldwide by constantly delivering the best possible customer experience across the entire repair workflow.

For the Giddings Lab at UNC, I maintained a 49-node XServe cluster for proteomics research, and pushed the cluster to a new level of reliability and performance.

As a consultant with Net Friends, my duties covered a wide variety of clients: from home users with iPhoto, to a small business where I set up and maintained OS X Server with portable home directories, to UNC-TV and the University of South Carolina, where I helped implement and troubleshoot large-scale XSan installations.

Ian Meyer’s Specialties:

MacOS X System Administration, Desktop Support, Remote Management, Scripting

Ian Meyer’s Experience

ERP Configuration Support Analyst

City of Raleigh

(Government Agency; Government Administration industry)

March 2009 — Present (9 months)

As an ERP Configuration Support Analyst, I leverage my advanced understanding of computer principles and ability to perform and supervise computer based tasks independently. I complete tasks such as open boxes, inventory contents, gather asset data, add software, and individually configure software for the ERP project, as well as perform other duties as assigned. In addition, I set up and test equipment for functionality, carry equipment, load equipment, and assist other specialists or help desk personnel.
Technical Support Analyst

Intrepid Media Inc.

(Information Technology and Services industry)

2009 — Present (less than a year)
Mac Specialist

the Apple Store Southpoint

(Public Company; AAPL; Computer Hardware industry)

March 2005 — February 2009 (4 years )

I provided top-tier front-line support to internal users and outside customers, by utilizing a toolkit of various free, commercial, and open-source software and hardware solutions to resolve consumer and business partners' needs as a member of the public-facing tier of both the service and sales elements at the brick-and-mortar retail sales interface.

I have worked in the capacity of nearly every public-facing position in the Apple Store, including Mac Genius, Specialist, Personal Shopper, Concierge, and Trainer. I most recently worked part-time as a Specialist, answering questions and kissing babies on the sales floor.
Helpdesk Lead

Optimal Technologies, Inc.

(Electrical/Electronic Manufacturing industry)

September 2008 — January 2009 (5 months)

Managed the delivery of high quality on-site and remote helpdesk services to over 100 users, on a variety of platforms including Mac OS X, Windows, Ubuntu and Fedora Core Linux. Collaborated with the Infrastructure team to provide project deployment and maintenance support.
Desktop and Network Support Specialist

Net Friends, Inc.

(Partnership; Information Technology and Services industry)

2007 — 2008 (1 year )

Provided primary service and support to a number of varied clients on a 24/7 basis. Services provided included maintaining optimum productivity and performance by evaluating current hardware and software inventory and needs, advising on short- and long-term upgrade and expansion strategies,providing desktop, server, and network support on-site, as well as providing remote desktop and server support utilizing tools such as Apple Remote Desktop and LogMeIn.
Assistant System Administrator

University of North Carolina at Chapel Hill

(Educational Institution; Higher Education industry)

October 2005 — August 2007 (1 year 11 months)

Johnny-on-the-spot for all issues related to the maintenance, upgrading, and management of the lab's computers. This included a 49-node XServe cluster running Sun Grid Engine, several servers providing other functions such as login, file, web, and application services, and approximately 2 dozen mixed-platform workstations. My duties also included conﬁguring workstations via Open Directory and LDAP, remote management with Server Admin and Apple Remote Desktop, and development and implementation of an automated software deployment system based on NetRestore.
Front Office & Computer Guy

Healing Hands Chiropractic

(Medical Practice industry)

July 2002 — August 2003 (1 year 2 months)

Initially, I performed standard medical front office duties including patient registration and check in, preperation, booking appointments and entering notes and billing information into practice management software. I also served as a one-man IT team for two office locations. I was responsible for the design and implementation of an ofﬁce network including network storage and printers and a custom backup plan. While I no longer had regular office hours after June 2003, I remained responsible for on-call technical support for maintenance and repair until my departure for NCSU.

Ian Meyer’s Education

North Carolina State University

Aerospace Engineering 2003 — 2004

While I wasn't spending time in class, I was President of the Linux User Group at NCSU, one of the oldest operational LUGs worldwide. I also served as Vice President of PackMUG, then the largest student user group in the nation. I was also involved in several other on-campus activities.

Activities and Societies:

LUG@NCSU, PackMUG, College Democrats