Ian Clayton

Current

• Principal at Service Management 101

Past

• Senior Consultant, Author at Independant Consultant (Self-employed)
• Co-Founder, Lifetime Achievement Award 2005 at itSMF USA
• Founder, Principal Consultant, Senior ITIL Instructor at Strategic Data Systems

• Product Manager - SOLVE:Operations, Senior Consultant Federal Projects at Sterling Software

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Education

• ITIL V2 Service Manager - Mark of Distinction
• Certified Lean Service Professional
• Certified Service Management Professional (CSMP)

• ITIL V3 Expert

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1 more...

Recommended

3 people have recommended Ian

Connections

213 connections

Industry

Information Technology and Services

Ian Clayton’s Summary

34 years in IT industry
itSMF USA Lifetime Achievement Award Recipient 2005
Founder Service Management 101
Founder IT Service Management Institute (1996-2004)
Co-Founder, itSMF USA
Certified Service Management Professional
Certified Lean Service Professional
ITIL Service Manager V2 (Distinction)
ITIL Expert Diploma V3 - led first class in Americas
Approved ITIL Instructor - V2 and V3
Author: Universal Service Management Body of Knowledge
Author: Guerrilla Service Management
Author: Decipher the ITIL Code
Author: Lean Service Management
Author: Service Incident Management 102
Author: Service Change Management 102

Ian Clayton’s Specialties:

Design of Service Management initiatives
Lean Thinking for Service Organizations
Guerrilla Service Management methods
Guerrilla ITIL methods

Ian Clayton’s Experience

• Principal

  Service Management 101

  (Information Technology and Services industry)

  2007 — Present (2 years )

• Senior Consultant, Author

  Independant Consultant (Self-employed)

  (Self-Employed; Myself Only; Information Technology and Services industry)

  2004 — 2008 (4 years )

• Co-Founder, Lifetime Achievement Award 2005

  itSMF USA

  (Non-Profit; 10,001 or more employees; Information Technology and Services industry)

  1996 — 2008 (12 years )

• Founder, Principal Consultant, Senior ITIL Instructor

  Strategic Data Systems

  (Information Technology and Services industry)

  1995 — 2004 (9 years )

  This organization did business as the original IT Service Management Institute (ITSMI) from 1995-2004. The pioneering work completed during this period mentioned, including being the first US company to achieve ITIL Accredited Training Organization status, running the very first ITIL Service Manager class, and all customer reference associated with ITSMI for this period, have NOTHING to do with the current organization operating under that name. Any statements to that effect on their current website should be questioned closely.

• Product Manager - SOLVE:Operations, Senior Consultant Federal Projects

  Sterling Software

  (Public Company; 10,001 or more employees; CA; Computer Software industry)

  1992 — 1995 (3 years )

  Three roles whilst working at Sterling Software, leading to Product Manager responsibility:
  
  1) Assistant Director of Professional Services Organization
  2) Senior consultant to Federal projects - data center efficiency
  3) Technical marketing manager - SOLVE family of products, specializing in automated operations

Ian Clayton’s Education

• ITIL V2 Service Manager - Mark of Distinction

  ITIL 1998

• Certified Lean Service Professional

• Certified Service Management Professional (CSMP)

• ITIL V3 Expert

Additional Information

Ian Clayton’s Groups:

Lifetime Member itSMF USA

•    Pragmatic Marketing Alumni
•    ITSM (ITIL) Professionals
•    Lean Six Sigma
•    Information Security Community
•    IT Infrastructure Library (ITIL)
•    ITIL-ME
•    American ITIL
•    ISACA Professionals
•    ITSM Professionals
•    CIO Forum
•    ITIL Managers
•    CIOs.com: Chief Information Officer Network
•    ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups
•    The ITIL Group
•    ITIL / IT Service Management Professionals
•    ISO 20000
•    ITIL Certified Professional Group
•    ISO 38500 for IT Governance
•    Accredited ITIL & ISO/IEC 20000 instructors
•    IT Service Management Forum
•    IT Service Management Professionals Association
•    IT Asset Management - Global
•    Healthcare Information and Management Systems Society
•    ESM® - Enterprise Service Management
•    ISO 38500
•    ITIL / ITSM
•    Governance, Risk & Compliance (GRC) Professionals
•    itSMF International
•    Service Catalog and Service Portfolio Community
•    Implementing ITSM
•    ITIL Small-Scale
•    Real ITSM
•    Service Management 101
•    Lean Service Management
•    USMBOK - Universal Service Management Body of Knowledge
•    Service Management Society
•    BP Group
•    The ITIL Job Exchange
•    Certified Service Management Professional (CSMP) Alumni
•    Lean ITSM-OLD
•    Guerrilla Service Management
•    IT Service Management according to ISO/IEC 20000
•    Lean IT Service Management (LeanITSM)
•    ITIL Exec
•    ITSMF San Diego LIG
•    Service Management Qualification Scheme

Ian Clayton’s Honors:

itSMF USA Lifetime Achievement Award for 2005

Ian Clayton’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch