Hugo Morales

Current

V.P. Cutomer Operations at SkyRiver
Co-Owner at Team-Q ---- Real Estate Professionals

Past

Service Request Management at EDS - NMCI Project
Operations, Project & Sales Support Manager at Cox Communications
Western Region Communications Manager at Gtech Corp

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Education

Whittier College

Recommended

11 people have recommended Hugo

Connections

187 connections

Industry

Telecommunications

Websites

Hugo Morales’s Summary

Strong Operations executive with big picture focus and analytical discipline that can drive company efficiencies and sales growth by applying 15+ years of working knowledge of process integration skills. A get it done attitude and a team approach towards all levels of company objectives.

Known as "The Producer" and a tenacious problem solver in any crisis situation. Successful in Operations, defining and implementing long term strategies, improving company processes / methodologies, project management and boosting production capacity.

Project and Operations experience for Internet Service Providers, Cable Operators, IT Outsourcing, Hotel/Hospitality, Last Mile Service Providers, Networking and Support, Government and Lottery Gaming industries.

Manage and build client relationships by delivering a positive on-boarding experience,

Use Project Lifecycle Methodology to plan, direct, coordinate and participate in activities of projects to accomplish prescribed time frames and budgets.

Demonstrated track record and ability to organize teams and processes.

Effectively coordinate multiple, concurrent program activities while understanding and managing interdependencies, and risks.

Product creation, development and implementation based upon sales strategy,

Able to interface, develop relationships and influence executives at all management levels including V.P level and higher.

Develop and promote the overall vision, goals, objectives and strategic focus

Proven leadership of staff, assets, processes, and work activities of multiple business units, project teams, and business initiatives

Ability to partners with team peers and senior leadership members to develop and execute enterprise strategy, achieve enterprise growth targets, and meet service delivery objectives.

Understand the needs and travel associated with a Regional function. Prior Southwest Regional support. Travel in "road warrior" conditions.

Hugo Morales’s Specialties:

• Strategic Planning
• Operations Management
• Project Management
• Team Building Leader
• Relations Management
• Process Reengineering
• Financial Controls
• Product Development
• Market analytics
• Churn Controls
• Sales Support
• Budgeting /Cost Control
• Customer Operations
• Outsource Managements

Hugo Morales’s Experience

V.P. Cutomer Operations

SkyRiver

(Telecommunications industry)

December 2004 — Present (5 years )

I am the "get things done" person on site. Responsibilities include customer satisfaction, managing churn, complex corporate-wide development program, system requirements and/or strategic-level projects - including establishing vision objectives, mission process implementation, managing budgets, developing work plans, assess risks and drive results.
Co-Owner

Team-Q ---- Real Estate Professionals

(Real Estate industry)

January 1985 — Present (24 years 11 months)

Maria Pena-Morales is the leader and President of our Real Estate company and team.

First Time Buyers
Condos and Town homes
Luxury Homes
Short Sales Specialists
Foreclosure Specialists

In this economy we know that bad things happen to good people. As Certified Distressed Property Experts, Team-Q can help you understand your options.

If you're out of the area, we can refer you to a reputable professional realtor and if your in San Diego, we are your team.
Service Request Management

EDS - NMCI Project

(Information Technology and Services industry)

November 2003 — December 2004 (1 year 2 months)

• Develop and execute on communication and/or training plans that support implementation and success of program changes.
• Managed a team of 40 employees supporting a 250,000 plus I.T. user infrastructure for the Navy and Marine requests.
• Manage and create processes to support 2000 requests daily, identify request needs, manage request entries and establish resources responsible for request.
• Establish and execute quality controls for the approval and scheduling process.
• Create tracking mechanisms by using reporting tools such as MS Query, Pivot tables and other reporting tools to establish accountability within the organization.
• Responsible for planning, directing, and coordinating of all infrastructure changes at the SD NOC.
Operations, Project & Sales Support Manager

Cox Communications

(Privately Held; COX; Telecommunications industry)

January 1998 — April 2003 (5 years 4 months)

• Managed 17 fold growth of customer base.
• Developed, managed and trained technical sales support staff
• Develop strategy to leverage Fiber network infrastructure for business services products and initiatives to address new sales opportunities.
• Managed a $9 Million capital budget and reviewed new customer opportunity, by developing a CIR/IRR Capital approval process.
• Achieved 98% of revenue target, while managing capital annual spending to 40%
• Shaped systems for a free cash flow positive business unit of $ 3.6 Million one year ahead of targets for Cox Business Services in San Diego.
• Spearheaded data serviceability accuracy and error rate dropped from 60% to less than 5% enabling a 100% increase in year-over-year sales. Capacity for “ jobs” doubled from 2001 to 2002 with minimal increase in resources.
• Lead a cross-functional team for continuous improvements of Engineering and processes/quality assurance for cost reduction initiatives.
Western Region Communications Manager

Gtech Corp

(Public Company; Telecommunications industry)

April 1986 — December 1997 (11 years 9 months)

Started my career in gaming sector and held multiple technical, Project and Management positions while moving up the ranks. As the Regional Communication Manger, I was responsible for the launch of multiple Lottery Network infrastructures in the western region. As a regional manager, my coverage required oversight, deployment and operation of 7 western states. It also included the launch of the first wireless gaming network (New Mexico).

Hugo Morales’s Education

Whittier College

BS , Communications and Electronics , 1980 — 1984

Secret Clearance:
• Acquired Secret clearance while working @ EDS for the The Navy Marine Corps Intranet (NMCI) project.

Activities and Societies:

Salesforce Lead Tracking tool Admin
Trainer for “Customer Delight”
Negotiation for Leaders
PMP (Project Management Professionals) Exam Courses
Performance Management for Leaders
Business Ethics
Workplace Harassment and Discrimination
Legal Land Mines
Microsoft Project
MS Access Fundamentals

Additional Information

Hugo Morales’s Websites:

Hugo Morales’s Interests:

Golf, Art, Body Boarding

Hugo Morales’s Groups:

San Diego Hispanic Chamber
http://www.sdchcc.com/home/index.htm

San Diego Telecom Council
http://www.commnexus.org/

Executive Suite
Telecom Professionals
Telecom Executives Business Network
Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
The Psychology Network
Mental Health Networking
Conflict Coaching Guild
Skyriver Communications
Executives Only - VP & Above
PMA - Positive Mental Attitude
Flannery Sales Systems