Hugh Owen

Current

• Technical Writer/Trainer on contract at TCOM, L.P.

Past

• Technical Writer/IT Business Analyst on contract at United States Department of Defense
• Senior Technical Writer on contract at TallyGenicom
• Lead Technical Writer at Docucorp International

3 more...

Education

• The Johns Hopkins University
• University of Maryland College Park

Recommended

6 people have recommended Hugh

Connections

100 connections

Industry

Writing and Editing

Hugh Owen’s Summary

* Expert at researching complex technical information and translating it into clear and concise diagrams, tables, descriptions and procedures used to install, operate, maintain and troubleshoot complex hardware and software.

* Reduces costs by anticipating and answering questions that might otherwise have to be answered through direct technical support. Increases the value of an organization’s brand and contributes to its bottom line by improving the customer’s perception of its products.

* A proactive user advocate who suggests ways to make products easier to use and maintain.

* Experience supporting products for large and small hardware and software manufacturers in the Baltimore-Washington area, both independently and as part of a large documentation team.

Hugh Owen’s Specialties:

Work Products: Troubleshooting and Maintenance Manuals * User Guides * Helps * Application Program Interface (API) Specifications * Sales Collateral * Training Courses * Product Specifications

Subject Areas: Databases * Enterprise Content Management (ECM) Software * Point-of-Sale (POS) Workstations * Training Simulators * Radar

Writing Tools: FrameMaker * Microsoft (MS) Word * RoboHelp * WebWorks ePublisher Pro * Paint Shop Pro * Visio * Adobe Acrobat Professional * StarOffice Write

Hugh Owen’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch