Hope Neppel

Past

• Client Support Specialist at Embarq
• Premium Processing at MPP Company, Inc.
• "FIN" Support (Tech Support) at H&R Block

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Education

• Johnson County Comm College

Connections

4 connections

Industry

Internet

Websites

• My Website

Hope Neppel’s Summary

I have obtained over 10 years of customer service through administrative type of positions and duties. I seek a career change from the area of administrative into web design/development/maintenance. I chose to go back to school for this, and my goal is to obtain a position where I can work more closely with a team of individuals in the web design and maintenance industry. I will obtain my certificate in Web Applications (http://www.jccc.net/home/catalog/current/toccareerprograms/careerprograms/VC-WEBAPPLIC) at the completion of the Spring 2007 term and plan to futher my education and obtain a certificate in Web Design (http://www.jccc.net/home/catalog/default/toccareerprograms/careerprograms/VC-WEBDESIGN).

Hope Neppel’s Specialties:

HTML, Dreamweaver 8, Frontpage 2003, CSS

Hope Neppel’s Experience

• Client Support Specialist

  Embarq

  (Public Company; 10,001 or more employees; EQ; Telecommunications industry)

  February 2007 — February 2008 (1 year 1 month)

  Worked as a contractor troubleshooting hardware and software issues, reset passwords, and other "help desk" type work for Embarq employees across the nation.

• Premium Processing

  MPP Company, Inc.

  (Privately Held; 51-200 employees; Insurance industry)

  September 1998 — November 2006 (8 years 3 months)

  Administrates extended service agreements on new & used cars sold at a dealership. Underwrote and entered into the system new policies bought, as well as maintaining a list of policies needing follow up information before it could be accepted.

• "FIN" Support (Tech Support)

  H&R Block

  (Public Company; 1001-5000 employees; Information Technology and Services industry)

  October 1998 — April 1999 (7 months)

  Product Support. Provided troubleshooting help to H&R Block Tax Centers trying a new product to be released nationwide the following tax season. Support was provided by EMail and telephone.

Hope Neppel’s Education

• Johnson County Comm College

  Web Applications 2003 — 2007

  Will complete the "Web Applications Certificate" at the end of Spring 2007 term. I plan on attending further courses for the "Web Design Certificate" after obtaining the "Web Applications Certificate." In addition to the courses for the certificates, I took courses in troubleshooting hardware and Windows software, as well as installing and maintaining computer networks.

Additional Information

Hope Neppel’s Websites:

• My Website

Hope Neppel’s Interests:

web design, reading, poker, karaoke, model-building, new technology

Hope Neppel’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch