Hope Neppel

Current

• Number Porting Operations at Sprint

Past

• Client Support Specialist at Embarq
• Premium Processing at MPP Company, Inc.
• "FIN" Support (Tech Support) at H&R Block

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Education

• Johnson County Community College

Connections

19 connections

Industry

Internet

Websites

• My Website

Hope Neppel’s Summary

I have obtained over 10 years of customer service through administrative type of positions and duties. I've worked in IT positions and in call centers for over 2 years.

I've obtained the Web Applications Certificate from Johnson County Community College and currently taking classes towards an Associates in Information Technology. I also obtained my CIW (Certified Internet Web) Associate certificate--an independent, industry-neutral certficiation.

I took the first of two tests for the A+ Certification. I plan to take the other test to complete my A+ Certfication, as well as another test with CIW to become a CIW Professional.

Hope Neppel’s Specialties:

HTML, Dreamweaver 8, Dreamweaver CS3, Frontpage 2003, CSS, General Troubleshooting with computers and networks

Hope Neppel’s Experience

• Number Porting Operations

  Sprint

  (Public Company; S; Telecommunications industry)

  March 2008 — Present (1 year 5 months)

• Client Support Specialist

  Embarq

  (Public Company; 10,001 or more employees; EQ; Telecommunications industry)

  February 2007 — February 2008 (1 year 1 month)

  Worked as a contractor troubleshooting hardware and software issues, reset passwords, and other "help desk" type work for Embarq employees across the nation.

• Premium Processing

  MPP Company, Inc.

  (Privately Held; 51-200 employees; Insurance industry)

  September 1998 — November 2006 (8 years 3 months)

  Administrates extended service agreements on new & used cars sold at a dealership. Underwrote and entered into the system new policies bought, as well as maintaining a list of policies needing follow up information before it could be accepted.

• "FIN" Support (Tech Support)

  H&R Block

  (Public Company; 1001-5000 employees; Information Technology and Services industry)

  October 1998 — April 1999 (7 months)

  Product Support. Provided troubleshooting help to H&R Block Tax Centers trying a new product to be released nationwide the following tax season. Support was provided by EMail and telephone.

Hope Neppel’s Education

• Johnson County Community College

  Web Applications, Information Technology 2003 — 2012 (expected)

  I completed the "Web Applications Certificate" from JCCC in 2007. I am currently enrolled at JCCC for the Associates Degree in Information Technology. I plan to earn several smaller certificates offered by JCCC as I continue to take courses towards the Associate's Degree.
  
  I maintain a full-time job and attend school part-time.

Additional Information

Hope Neppel’s Websites:

• My Website

Hope Neppel’s Interests:

web design, reading, poker, karaoke, model-building, new technology

Hope Neppel’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch