Computer Scientist and Professional Geek
Greater Minneapolis-St. Paul Area
- Current
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- Technical Support Analyst at Thomson Reuters
- Education
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- Minnesota School of Business
- Recommended
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2 people have recommended Hjalmer - Connections
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49
connections
- Industry
- Information Technology and Services
- Websites
Hjalmer Duenow’s Summary
I am enamored of technology and whenever possible I enjoy helping people to learn new ways to use the powerful tools at their fingertips.
I am experienced in all manner of PC technical support and at all levels. I work well at your desk or in your server room. I continue to do work at the desktop and over the phone, and I use remote desktop and remote management tools on multiple platforms.
My current plans include multiple certifications toward Tier II and Tier III work. I would like to learn to integrate Apple hardware in areas where it is appropriate within enterprises dominated by Microsoft products.
Hjalmer Duenow’s Specialties:
I communicate in plain English. My intent is to help you resolve or work-around your technical issues until an appropriate solution can be found. When you need it, I like to help you understand steps you can take to prevent or fix similar technical issues in the future.
Hjalmer Duenow’s Experience
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Technical Support Analyst
Thomson Reuters
(Public Company; TRI; Information Services industry)
November 2006 — Present (3 years 2 months)
Tier II support for Windows and Mac OS X workstations. Escalation point for issues that cannot be reselved over the phone and for issues and projects requiring participation of additional or multiple teams.
Hjalmer Duenow’s Education
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Minnesota School of Business
1996 — 1999
