Heather Hollick

Current

Co-Founder at Rizers
Director of Operations at Triangle Technology Executives Council

Past

Head of Operations, Service Delivery at Department for Work and Pensions
Head of Corporate Infrastructure Delivery at Department for Work and Pensions
MBA at Berkeley

Program Manager / Internal Consultant at Cisco Systems
Manager, Network Operations at Exodus Communications

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Education

University of California, Berkeley - Walter A. Haas School of Business
Purdue University

Recommended

6 people have recommended Heather

Connections

334 connections

Industry

Professional Training & Coaching

Websites

Heather Hollick’s Summary

An IT leader and project director who excels at helping organizations challenged by significant transformations, including major projects, outsourcing, or general restructuring. Sweet spot in taming large and unruly projects with a keen ability to focus on leadership-oriented project issues that often prevent project managers from executing their plans successfully. Great at facilitating cultural changes and building engaged teams.

• More than 20 years experience in leadership positions ranging from IT to human resources to start-up operations.
• Able to build new new teams in the face of rapidly adjusting project priorities.
• Built and led multiple teams in IT, service delivery and end-user support.
• Established and delivered project portfolio management for multiple large enterprise organizations.
• Successfully delivered large-scale, multi-country, multi-site projects.
• Influence and accountability at COO and CIO levels.
• Effective at leveraging outsourcing partners to deliver increasing levels of service.
• A keen ability to influence across the organization.
• Accomplished presenter and speaker.
• Mentor and coach for many high potential people.

Heather Hollick’s Specialties:

* Program Leadership
* Project Portfolio Management
* Technology Implementation
* IT Infrastructure
* Vendor Relationships
* Engaged Teams

Heather Hollick’s Experience

Co-Founder

Rizers

(Professional Training & Coaching industry)

January 2009 — Present (7 months)

Developing a career management web site and community. Building upon the explosion of social networking to harness the self-organizing behavior of the social web and amplify the impact of a small number of career coaches, enabling a broad array of ambitious professionals to accelerate their careers.
Director of Operations

Triangle Technology Executives Council

(Information Technology and Services industry)

July 2008 — Present (1 year 1 month)

TTEC Board member since January 2009. Responsible for web presence and online collaboration platform as well as nurturing a culture of networking and collaboration across the organization.
Head of Operations, Service Delivery

Department for Work and Pensions

(Government Agency; 10,001 or more employees; Information Technology and Services industry)

September 2005 — February 2006 (6 months)

* Responsible for developing a senior leadership team as a result of a major restructuring of the outsourcing arrangements. Built upon the rich legacy of the British Civil Service while creating a lean, modern, and efficient IT team with a culture that maintained accountability for the quality of services while managing on a wide array of suppliers to actually deliver IT services.

* Accountabilities spanned organizational design, process improvement, staff development, and coaching, as well as general management of the day-to-day operations.
Head of Corporate Infrastructure Delivery

Department for Work and Pensions

(Government Agency; 10,001 or more employees; Information Technology and Services industry)

April 2005 — September 2005 (6 months)

* Defined a new project delivery organization to maintain enterprise accountability while project responsibility was transferred to fully outsourced IT providers.
* Managed more than 200 employees through a downsizing effort to a team of 20
* Oversaw project portfolio of more than £60 million.
* Director responsible for an estate-wide upgrade of PC desktops from Windows 2000 to Windows XP in which more than 160,000 machines were upgraded in nine months. More than 95% of the machines were upgraded with no human intervention and with absolute minimal disruption to day-to-day business.
MBA

Berkeley

(Information Technology and Services industry)

2001 — 2004 (3 years)
Program Manager / Internal Consultant

Cisco Systems

(Public Company; 10,001 or more employees; CSCO; Information Technology and Services industry)

1999 — 2004 (5 years)

* Led an international Business Process Outsourcing team to develop an outsourcing strategy for HR Services.

* Led an initiative to develop project portfolio management in a 600 person organization. Consolidated over 500 projects down to fewer than 100.

* Defined and implemented effective program management as a part of a comprehensive solution to ensure successful projects.

* Established a Program Management Office for key programs.

* Championed the introduction of Microsoft Windows technology into the core IT infrastructure.

* Managed application services delivery for the Microsoft Windows platform.

* Designed and implemented a three-year, $3.6 million alliance with Microsoft Consulting Services that provided four full-time Microsoft engineers on site.
Manager, Network Operations

Exodus Communications

(Public Company; 1001-5000 employees; Information Technology and Services industry)

August 1999 — December 1999 (5 months)

Managed all aspects of network and server operations in a rapidly expanding company of 1,300 employees and 26 locations

Heather Hollick’s Education

University of California, Berkeley - Walter A. Haas School of Business

MBA , Business , 2001 — 2004

Activities and Societies:

President, EWMBA Association
Member, Haas Alumni Council
Purdue University

Masters , Applied Mathematics , August 1984 — December 1986