Heather Hollick

Current

Co-Founder at Rizers
Director of Operations at Triangle Technology Executives Council

Past

Head of Operations, Service Delivery at Department for Work and Pensions
Head of Corporate Infrastructure Delivery at Department for Work and Pensions
MBA at Berkeley

Program Manager / Internal Consultant at Cisco Systems
Manager, Network Operations at Exodus Communications

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Education

University of California, Berkeley - Walter A. Haas School of Business
Purdue University

Recommended

6 people have recommended Heather

Connections

350 connections

Industry

Professional Training & Coaching

Websites

Heather Hollick’s Summary

A seasoned leader, teacher, coach, consultant, and workshop leader extraordinaire with a wide range of leadership experiences in the IT, Human Resources, and non-profit organizations. Key leadership positions in such companies as Cisco Systems and the pensions department of the British Government have given me the opportunity to create and enable significant change in individuals as well as organizations. Certified in the Myers-Briggs Type Indicator and currently in the process of certification as a Co-Active Coach.

My strong coaching and mentoring skills contribute to my ability to inspire people to be their best, while motivating and leveraging talent within an organization. I am a perpetual student who is well known for my philosophies on purposeful networking, leveraging social media, finding the sweet spot in your career, and building resonant teams.

Heather Hollick’s Specialties:

* Coaching
* Speaking
* Networking / Collaboration
* Workshops
* Leadership Development
* Organizational Effectiveness
* Engaged Teams

Heather Hollick’s Experience

Co-Founder

Rizers

(Professional Training & Coaching industry)

January 2009 — Present (11 months)

Professional coach, speaker, workshop leader extraordinaire. I help ambitious people find their sweet spot and then pursue it with diligence and passion. Given a whole team of ambitions people, I also help smart organizations build teams that resonate with energy, innovation, and engagement. I teach and inspire people to connect with Networking that Works™ and help build cultures that are collaborative and productive.
Director of Operations

Triangle Technology Executives Council

(Information Technology and Services industry)

July 2008 — Present (1 year 5 months)

TTEC Board member since January 2009. Responsible for web presence and online collaboration platform as well as nurturing a culture of networking and collaboration across the organization.
Head of Operations, Service Delivery

Department for Work and Pensions

(Government Agency; 10,001 or more employees; Information Technology and Services industry)

September 2005 — February 2006 (6 months)

* Responsible for developing a senior leadership team as a result of a major restructuring of the outsourcing arrangements. Built upon the rich legacy of the British Civil Service while creating a lean, modern, and efficient IT team with a culture that maintained accountability for the quality of services while managing on a wide array of suppliers to actually deliver IT services.

* Accountabilities spanned organizational design, process improvement, staff development, and coaching, as well as general management of the day-to-day operations.
Head of Corporate Infrastructure Delivery

Department for Work and Pensions

(Government Agency; 10,001 or more employees; Information Technology and Services industry)

April 2005 — September 2005 (6 months)

* Defined a new project delivery organization to maintain enterprise accountability while project responsibility was transferred to fully outsourced IT providers.
* Managed more than 200 employees through a downsizing effort to a team of 20
* Oversaw project portfolio of more than £60 million.
* Director responsible for an estate-wide upgrade of PC desktops from Windows 2000 to Windows XP in which more than 160,000 machines were upgraded in nine months. More than 95% of the machines were upgraded with no human intervention and with absolute minimal disruption to day-to-day business.
MBA

Berkeley

(Information Technology and Services industry)

2001 — 2004 (3 years )
Program Manager / Internal Consultant

Cisco Systems

(Public Company; 10,001 or more employees; CSCO; Information Technology and Services industry)

1999 — 2004 (5 years )

* Led an international Business Process Outsourcing team to develop an outsourcing strategy for HR Services.

* Led an initiative to develop project portfolio management in a 600 person organization. Consolidated over 500 projects down to fewer than 100.

* Defined and implemented effective program management as a part of a comprehensive solution to ensure successful projects.

* Established a Program Management Office for key programs.

* Championed the introduction of Microsoft Windows technology into the core IT infrastructure.

* Managed application services delivery for the Microsoft Windows platform.

* Designed and implemented a three-year, $3.6 million alliance with Microsoft Consulting Services that provided four full-time Microsoft engineers on site.
Manager, Network Operations

Exodus Communications

(Public Company; 1001-5000 employees; Information Technology and Services industry)

August 1999 — December 1999 (5 months)

Managed all aspects of network and server operations in a rapidly expanding company of 1,300 employees and 26 locations

Heather Hollick’s Education

University of California, Berkeley - Walter A. Haas School of Business

MBA , Business , 2001 — 2004

Activities and Societies:

President, EWMBA Association
Member, Haas Alumni Council
Purdue University

Masters , Applied Mathematics , August 1984 — December 1986