Project Director at Kaplan
Paris Area, France
Project Director at Kaplan
Paris Area, France
Trilingual change management consultant experienced in leading & facilitating complex projects that provide smooth, integrated and sustainable solutions. Strong strategic thinker and team builder, in particular within multicultural contexts, with 14 years experience gained in Higher Education.
• Strategic planning and implementing change: to improve qualitative & quantitative results
• IT systems & services: bridging the employer's needs & expectations and developer jargon
• Information management systems: design, development & implementation of bespoke solutions
• Marketing: direct & e-marketing, publications, advertising, events, PR & relationship management
• Communicating at all levels, frequently in cross-cultural & commercially-sensitive situations
(Public Company; WPO; Education Management industry)
March 2009 — Present (9 months)
• Defining technology strategy to improve customer experience
• Facilitating content development for digital environments
• Aligning staff, process & systems to deliver business objectives
(Education Management industry)
September 2007 — June 2009 (1 year 10 months)
Graduated with Distinction on Dean’s List (2009)
HEC Leadership Award 2008
HEC Excellence Scholarship (2007-2009)
Key roles included:
• Co-Founder, Innovation & Technology Club
• Careers Coordinator, MBA Council
• Student Representative (Bilingual Section)
• HEC MBA '09 Alumni Delegate
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
July 2008 — August 2008 (2 months)
Working for General Manager & Vice President EMEA at Apple Europe Ltd.
• Support the EMEA General Manager in a fast growing and complex business
• Support Apple EMEA management systems (follow-up & reporting)
• Reviewing EMEA Higher Education Strategy
(Non-Profit Organization Management industry)
2008 — 2008 (less than a year)
• Managed development of business plan for long-term humanitarian project (£600K)
• Recruited international cross-functional project team & secured donations (£16K)
• Led field-trip to Kenya to visit a range of development projects, and interview practitioners & experts in NGO’s, Government departments and UN organisations
(Education Management industry)
July 1995 — September 2007 (12 years 3 months)
h@h ltd provides a range of consultancy, project management and training services, to HEIs, focussing on:
• Strategic planning and implementing change: to improve qualitative & quantitative results
• IT systems & services: bridging the gap between the employer’s needs, employees’ expectations & developer jargon
• Information management systems: design, development, implementation & maintenance of bespoke solutions
• Marketing: direct & e-marketing, publications, advertising, events, public relations and relationship management
• Communications: for teams and individuals, in particular in cross-cultural situations and multi-cultural environments
(Educational Institution; 201-500 employees; Education Management industry)
April 2005 — May 2006 (1 year 2 months)
A restructure in the Regents College Group led to the creation of this role. With overall responsibility for the departments of Business Development, Library & IT, and Student Services this role has demanded a range of strategic, analytical, leadership, project and change management skills. With the aim to enable two of 6 institutions in the Group to merge & move to a new and independent campus, my achievements included:
setting up a new student recruitment & admissions department (AprMay 2005)
establishing a new IT department (JunJul 2005) and migrating staff to new infrastructure
delivering a long-term strategic plan for IT & Telecoms for students & staff
designing & implementing an integrated marketing, admissions, student & course management system
project managing the design brief of new campus (interiors to meet student, staff & commercial requirements)
planning company-wide staff consultation & change management processes for merger & move to new campus
(Educational Institution; 201-500 employees; Education Management industry)
September 2004 — March 2005 (7 months)
A long-term project to combine/replace the student & course management systems for 6 independent institutions sharing one campus eventually resulted in a secondment to the IT Department, to lead its design and implementation project
(Educational Institution; 201-500 employees; Education Management industry)
January 1998 — August 2004 (6 years 8 months)
As departmental manager and head of department (1999-2003), my management of staff (10+FTE) and the recruitment (marketing) & admissions (sales) processes resulted in:
increased annual enquiries through extensive marketing mix (advertising, direct and relationship marketing, e-marketing, publications, public & media relations, etc.)
increased conversion rates (enquiryapplicantstudent)
establishing new markets and new products (eg: Business w. Design Management)
strategic and organisational planning, board reports, budgeting and control
(Non-Profit; 10,001 or more employees; International Trade and Development industry)
October 1991 — November 1997 (6 years 2 months)
Team leader in Meetings Planning & Interpretation Service for 17 conferences ranging from 40-4000 delegates
(Educational Institution; 501-1000 employees; Education Management industry)
June 1995 — October 1997 (2 years 5 months)
Student recruitment , through targeted marketing activities and events (approx 10,000 visitors per year, up to 4,000 at single event), market specific/tailored solutions
(Educational Institution; 501-1000 employees; Higher Education industry)
October 1995 — July 1997 (1 year 10 months)
Teaching Management Science, Operational Research and Computer Aided problem solving in Management Science, and supervising final year Bachelor dissertations
(Privately Held; 201-500 employees; Investment Banking industry)
June 1991 — August 1994 (3 years 3 months)
Three summer placements (10 weeks each) on FOREX market, back-office and treasury.
MBA , Bilingual Strategy Track , 2007 — 2009
Graduated with Distinction on Dean’s List (2009)
HEC Leadership Award 2008
HEC Excellence Scholarship (2007-2009)
Postgraduate Research , Management Science (Marketing) , 1995 — 1997
BSc (Hons) , European Management Science (French) , 1991 — 1995
DEUF , Information & Communication , 1993 — 1994
1976 — 1991
• Widely travelled: 45 countries throughout Europe, Africa, America, Australia, Asia & the Middle East, • Skiing, diving, hiking, swimming, remote control aircraft, magic, music, film
Chartered Institute of Marketing,
Council of International Schools,
European Council of International Schools,
NAFSA,
HEC Paris Alumni Association
HEC Paris: Dean's List (2009)
HEC Paris: Leadership Award (2008)
HEC Paris: Excellence Scholarship (2007-2009)
Institute of Management (East Kent Branch, UK) - Award for Best Project in Management Science (1995)