
Customer Service Professional at SITEL
Leipzig Area, Germany

Customer Service Professional at SITEL
Leipzig Area, Germany
systems engineer, hardware supporter, software supporter, consulting:
- specialized in supporting Microsoft Windows operating systems, both clients and servers
- specialized in supporting VMware ESX server
- specialized in supporting and consulting HP SureStore / StorageWorks products
- specialized in troubleshooting HP ProLiant servers
- specialized in supporting HP All-in-One printer products: Photosmart, Officejet, and Deskjet
- network & fax consulting for SOHO environments
ADSIEdit, Remote Console, HP iLO, HP RiLO, HP Library & Tape Tools, ExBPA, ExTrA, HP SysDig, HTML, Microsoft Office, PHP
(Privately Held; Outsourcing/Offshoring industry)
March 2006 — Present (3 years 10 months)
First Level support for Hewlett Packard:
- 03/2006 - 07/2007 Enterprise Support for Microsoft OS, Exchange server, Office, VMware, HP StorageWorks products
- 08/2007 until now consumer support for HP multifunction printers incl. faxing, networking, OS
(Outsourcing/Offshoring industry)
January 2006 — March 2006 (3 months)
1st level support, Microsoft products
2002 — 2005
musics, books, movies, new technology, supporting, customer satisfaction