Henk Harms

Henk Harms

Business Solutions Analyst at Main Roads & Queensland Transport

South Brisbane Area, Australia

Current
  • Owner at Lyndhurst-Hill Weather Station (Run-away hobby)
  • Owner at Dutch Digital Dynamics Pty Ltd
Past
  • Business Solutions Analyst at Department of Transport and Main Roads
  • Business Solutions Analyst at Mondial Assistance
  • Business Architect at Smart Services Queensland

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Education
  • Queensland Health
  • Global Learning Centre
  • Hewlett Packard, Dallas Texas USA
  • Hewlett Packard, Dallas Texas USA
  • IBM In house
  • Optus Cable and Wireless
  • MUA Pty Ltd
  • Noordelijke Hogeschool Leeuwarden
  • Christelijke Hogeschool Windesheim

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6 more...

Recommended
Henk has 21 recommendations 21 people have recommended Henk
Connections
183 connections
Industry
Information Technology and Services
Websites

Henk Harms’s Summary

• Over 15 years in Business Consultancy (Architecture, Analysis, Modelling, Consulting and Project Management) experience, in complex and rapid changing ICT environments for Fortune 500 firms, across Telecommunications, Financial Planning, Travel Industry and Government;
• Strong business processes (re)-engineering, UML, BPMN, IDEF and documentation skills using industrial and QGCIO standards;
• Coaching IT Teams and educate end-users on the value and implications of business architecture, information architecture, data and requirements gathering;
• Have a user centric approach to process, application and database modelling;
• Advocate and visionary of future data and end-user requirements;
• Self-motivated, pro-active and able to motivate and guide the staff under my span of control. I demonstrate through leadership;
• Catalyst for converting architectures, requirements and data into knowledge management;
• Experience in new (from the ground up) development, application and business redesign projects and migration projects;
• Flexible, adaptable to new ideas (willing to do IT different);
• Committed to developing and achieving group performance objectives;
• Committed to practical and efficient use of information and communication systems;

For future engagements, I primarily target process and technology centered roles within BPM and Architecture initiatives in Brisbane, on a B2B (either direct or via an agency) contract basis.

Available for new contracts: TBA

Henk Harms’s Specialties:

ICAM DEFinition Language (IDEF)
http://www.idef.com/idef0.html

Unified Modeling Language (UML)
http://www.uml.org/

Business Process Modeling Notation (BPMN)
http://www.bpmn.org

Object Role Modeling (ORM)
http://www.orm.net/

System Development Life Cycle (SDLC)

Information and Communication Technology (ICT)

IT Infrastructure Library (ITIL)
http://www.itil.co.uk/

TOGAF

Henk Harms’s Experience

  • Owner

    Lyndhurst-Hill Weather Station (Run-away hobby)

    (Renewables & Environment industry)

    January 2000 — Present (9 years 7 months)

    Run away hobby, started as small weather collection station for personal use and for use during my time at the RFS.

    The weather station now interacts with the following government, non-profit and education agencies:
    • Private weather stations.
    • Weather Under Ground
    • MesoMap
    • StrikeStar AU (lightning triangulation, storm path prediction AU/BOM)
    • Schools.
    • CWOP
    • AWEKAS
    • Weather For You
    • Next Generation Weather Lab
    • NOAA
    • Dep. Of Earth and Atmospheric Science
    • BOM
    The weather station is online 24x7x365.
    Recently added weather predictions for up to 7 days, using local data this proved to be 85% spot on.

    Featured in the local news paper: (Storm Boy?????)
    http://www.thewesterner.com.au/news/article.aspx?ID=2033

    Solar power production, just something I am working on now.
    http://solar.dayboro.info

  • Owner

    Dutch Digital Dynamics Pty Ltd

    (Information Technology and Services industry)

    January 1998 — Present (11 years 7 months)

    Core business:
    • Integration consulting for large and real-time information systems.
    • Analysis, UML, BPMN and BI of complex information systems.
    • Educating business on the use of Business Analysis best practises.
    • Assist with the development of new climate and weather models for Automated Weather Stations (AWS).
    • Consulting partners in complex information systems, practicing a disciplined approach to both analysis and design.
    • Review and assist with the development of the Information technology – Open distributed processing – Use of UML for ODP system specifications (Project 1.07.19793)
    • Advice, review and assist with the development of the Queensland Government CIO BPI methodology.
    • Promote (Business, Enterprise, Information and Application) Architecture best practises.

  • Business Solutions Analyst

    Department of Transport and Main Roads

    (Information Technology and Services industry)

    June 2009 — July 2009 (2 months)

  • Business Solutions Analyst

    Mondial Assistance

    (Privately Held; Insurance industry)

    February 2009 — May 2009 (4 months)

    Business Architect, working in a Business Solutions Analyst capacity. Short term contract (till May), to help out whilst Mondial re-organizes their PMO and Business Solution capability.

    - Salvage the NAB IVR project.
    - Mobile Data Terminal upgrade project.
    - Lexus stuff.

    Finished today (22nd May 2009), sad to go, however the brain needs food and I am not looking for comfort as yet, to young, and I need a challenge.

    I had great fun, some might say otherwise, did not do anything along my line of business, really, nevertheless it was good to do something different.

    Good organization to work for, some great people and good coffee :-).

  • Business Architect

    Smart Services Queensland

    (Government Administration industry)

    April 2008 — February 2009 (11 months)

    SSQ is the front door to the Queensland Government, with the aim for public customers to easily conduct transactions or get access to information through one phone number, one website and one integrated service counter – essentially a one stop shop for the Queensland Government.

    I research, coach and design business processes and architectures for different Government Departments, on behalf of SSQ, with the objective to identify processes that can be improved and/or substituted by SSQ allowing better service to the Queensland public.

    Some examples are
    * Youth Justice component of the Child Safety After Hours Service Centre.
    * Queensland Government Agency Program (QGAP).
    * Department of Housing (counters)
    * Department of Liquor and Gaming
    * Office of State Revenue
    * Natural Resources and Water

    Provided assistance and mentoring within SSQ for the QGCIO BPI, Community Modelling and business architecture approach within SSQ.

  • Business Architect/Analyst

    National E-Health Transition Authority (NEHTA)

    (Hospital & Health Care industry)

    November 2007 — March 2008 (5 months)

    • Designed the NEHTA core connectivity blue-print (also know as the Blue model) allowing system-to-system communication for permanent and periodical connected end-points within the E-health community.
    • Documentation of multi-organizational requirements from e.g. Hospital, General Practice, Diagnostic services, which are complex and diverse, in regards to Core Connectivity.
    • Documenting specifications, functional and non functional, for the Core Connectivity solutions and implementations using UML and BPM.
    • Documentation and development of design and architecture models, using UML and BPM notation for Healthcare messaging solutions suitable for publication as a National Standard.
    • Corrected and updated the existing UML and BPM models to be consisted with the Industry standard and best practice, provides clarity for the specification designers and implementers.
    • Designed the desktop engagement model blue-print.

    Some of my documents are published on the NEHTA website.

  • Senior Business Analyst - Processing and Storage Program

    Queensland Health

    (Government Agency; 10,001 or more employees; Hospital & Health Care industry)

    July 2007 — November 2007 (5 months)

    - Delivery of the next generation of storage infrastructure and architecture (storage arrays, virtualisation and data-management) that meets the business requirements.
    - Develop strategies, options and service models addressing complex issues for Queensland Health.
    - Develop, implement and assist with project frameworks, methodologies and disciplines to ensure project deliverables are attained with the project time frames across multi-disciplinary project teams using prince2.
    - Facilitate investigations and research to define user requirements, architectures, designs and technology services.
    - Define accountable business cases, project and benefit realisation plans.
    - Define, plan and conduct RFI/RFO.

  • 3CX Valued Professional

    Dutch Digital Dynamics Pty Ltd

    (Privately Held; 1-10 employees; Telecommunications industry)

    February 2007 — September 2007 (8 months)

    As part of my "3CX Project", IP-PBX software that can run on Windows platforms. I evaluated, tuned and deployed the 3CX software in my office environment to allow for SIP calls across my LAN, WAN and WiFi network.

    During this project 3CX awarded me "3CX Valued Professional" because I have demonstrated in depth knowledge of 3CX Phone System and was able to troubleshoot 3CX Phone System and configure it with new VOIP providers and VOIP equipment.

    I was the first "3CX Valued Professional" in the world, it has no industrial recognision but it is always nice to be given something :-).

    - Design VoIP networks architecture for Windows SBS and 3CX IP-PBX
    - Pre and Post sales assistance
    - IP-PBX integration with Microsoft Exchange 2007

    I achieved all my objectives, I am no longer an active 3CX Valued Professional and have closed down the 3CX Project.

  • Lead Business Analyst

    Queensland Health

    (Government Agency; 10,001 or more employees; Hospital & Health Care industry)

    November 2006 — April 2007 (6 months)

    - Compile business requirements documents and functional requirements.
    - Document and Model in Sybase Powerdesigner and Visual Paradigm the School Oral Health business processes using BPM and UML notation.
    - Document the Shool Oral Health applications, via functional decompositions and Use Cases.
    - Provided guidance, quality assurance and mentor the business on the business requirements gathering process.

  • Business Integration

    Queensland Health

    (Government Agency; 10,001 or more employees; Telecommunications industry)

    September 2006 — November 2006 (3 months)

    - Model existing business processes that make use of IP Telephony.
    - Model existing business processes that make use of Mobility Technologies.
    - Model a visionary of future for VoIP, WiFi, Mobility and IP technologies.
    - Advocate and facilitate end-user requirements.

  • Standards and Compliance Analyst

    Queensland Health

    (Government Agency; Hospital & Health Care industry)

    March 2006 — September 2006 (7 months)

    - Quality review (Technical and non-Technical) architectures and design for WAN/LAN, VoIP and WiFi.
    - Review and comment on proposed compliance standards for the Queensland Government.
    - Outline possible migration and implementation strategies.
    - Assist technical staff with writing compliant documentation as per ITIL guidelines.
    - Design and implement policies and procedures to enforce quality assurance and consistency for technical and non-technical documentation.
    - Analyse, design and write Crystal Reports using the Quality Centre SQL database as data source.

  • Business Analyst

    Flight Centre

    (Public Company; 5001-10,000 employees; Retail industry)

    August 2004 — March 2006 (1 year 8 months)

    - Design and implement Business Analysts methodology and procedures.
    - Compile business requirement documents and functional requirements.
    - Document and Model FCL Business Architecture.
    - Document and outline the Business Architecture roadmap.
    - Provided guidance, quality assurance and mentor the FCL BA’s on UML and business requirements gathering.
    - Document, workshop outcomes and new business requirements.

  • Principal Consultant/Bid Manager

    Hewlett Packard

    (Public Company; HPQ; Information Technology and Services industry)

    July 2001 — February 2004 (2 years 8 months)

    - Implementation and integration of GSM8 and new IVR system;
    - Advise on strategic alignment and future requirements;
    - Report on progress of the projects (national and international) for which I was the principal consultant;
    - SingTel NetCentrix, manage the cost and benifit analysis for Hewlett Packard in relation to the Singtel NetCentrix bid;
    - Document business processes and develop system designs accordingly;
    - Document and design database extracts for integration into the Optus Database Warehouse;
    - Liaise with Marketing departments on rate plan configuration and marketing campaigns to make them workable for system configuration teams;
    - Re-engineer the existing mobile billing business processes to detail the impact of the GSM8 implementation on the day-to-day business and marketing departments;
    - Prepare high-level and detailed business requirement documents (UML);
    - Liaise with Optus business units, to determine bottlenecks, project planning and configuration issues;

  • Senior Fire Fighter and Team Leader

    NSW Rural Fire Service

    (Government Agency; Public Safety industry)

    December 2002 — March 2003 (4 months)

    Deployed in Canberra, to team lead a specialised team of fire-fighters into remote and hard accessible areas. Our duty was to slow down the firestorms and where possible stop the fire front.

    Assess the fire travel and relay change of conditions and situations back to fire control.

    http://en.wikipedia.org/wiki/2003_Canberra_bushfires

  • Senior Fire Fighter and Team Leader

    NSW Rural Fire Service

    (Government Agency; Public Safety industry)

    December 2001 — February 2002 (3 months)

    Deployed in Blue Mountains area as part of the Inter Agency Team, to team lead a specialised team of fire-fighters into remote and hard accessible areas.

  • Business Analyst Mobile Number Portability (MNP)

    Vodafone

    (Public Company; 5001-10,000 employees; Information Technology and Services industry)

    January 2001 — April 2001 (4 months)

    - Modelling MNP business processes;
    - Advise on implementation and testing scenarios;
    - Model and document database structure for business reporting;
    - Specify MNP impacts and changes to WAP architecture and business processes;
    - Specify Reporting requirements and changes to existing reports;
    - Review Middleware (Cobra) service definitions, event declarations, service invocations on correctness and feasibility;
    - Review and design XML message structure for SII interfaces.

  • Subject Matter Expert (SME) Non-Core Arbor development

    SingTel Optus

    (Public Company; 1001-5000 employees; Information Technology and Services industry)

    May 2000 — January 2001 (9 months)

    - Managed the development and implementation for the Non-core components, especially the wholesale billing;
    - UML the processes and their changes caused by the Non-Core Arbor development;
    - Review and advise on implementation of the new Billing cycles and procedures;
    - Review the test results for the business to make sure they where aligned with the business processes;
    - Responsible for formal reviews of the business and engineering deliverable’s from IBM;
    - Track and dispose of issues and incidents surfacing during implementation and development;
    - Execute formal reviews with the business and senior management;
    - Vendor Management (review performance, quotes and deliverable’s);
    - Strategic planning and alignment of the impacted systems;
    - Mentor the SDLC process for IBM project management;
    - Manage the customer expectations (Billing, Credit, Connections and Optus external Providers (Mobile and Landline);
    - Coach and guide KPMG in their audit process on the Arbor project;

  • Senior Fire Fighter and Team Leader

    NSW Rural Fire Service

    (Government Agency; Public Safety industry)

    November 1999 — April 2000 (6 months)

    Fighting the NSW fires in Sydney and Blue Mountains area.

  • Program Manager

    Cable & Wireless Optus Telecommunications, Sydney, NSW

    (Public Company; 1001-5000 employees; Information Technology and Services industry)

    January 1998 — September 1999 (1 year 9 months)

    - QA the implementation of 3 released. (DCS2000) These versions where successful implemented and counted for 99% of Optus's revenue;
    - Responsible for formal reviews of the deliverable’s from IBM and Compaq and vendor management;
    - Track and dispose of issues and incidents surfacing during testing and development;
    - Perform strategic planning workshops, to identify the billing system requirements for medium and long term and most of all its limitations.
    - Execute formal reviews and senior management reviews;
    - Management and guiding of Project Managers through implementation processes;
    - Vendor Management, track and review progress of internal and external vendors;
    - Quality Assurance on the project schedule and application related documentation.
    - Implementation and Integration management End 2 End billing system and Customer Relation Management solutions both business processes and technical implementations.

  • Program Manager New Development

    Cable & Wireless Optus Telecommunications, Sydney, NSW

    (Public Company; 5001-10,000 employees; Information Technology and Services industry)

    May 1997 — January 1998 (9 months)

    - Control the day-to-day aspects of the projects (Y2K, CRM, Credit Scoring, LockBox just to name a few);
    - Develop and maintain project charts and project schedules for the projects mentioned in point 1;
    - Responsible the internal and external project reviews, both with Optus and Vendor senior management;
    - Track and dispose of issues and risks arising from the project development and change of business requirements;
    - Track action items and project budgets;
    - Control the technical and day-to-day business aspects of the IT Development team;
    - Build successful project teams for addressing CRM, provisioning and billing system components;
    - Vendor Management, benchmark performance and deliverables against the RFP;
    - Quality Assurance on the project schedule and application related documentation;
    - Review SOE (Strategic Operation Environment) assisting role;
    - Integration and Integration management End 2 End.

  • Systems Analyst PC Applications

    GIO Personal Investments

    (Government Agency; 5001-10,000 employees; Information Technology and Services industry)

    May 1997 — January 1998 (9 months)

    - Software modules design, evaluation, planning, and implementation.
    - Implement and Integrate Financial planning software (BBS)
    - Management of vendors and third party personnel
    - Reviewing PISL IT operations and make recommendations.
    - Evaluate and document user requests for software modification, and advise users on impact of changes.
    - Initiate system documentation on Financial Planning Software.
    - Customer Relation Management with the financial planners, the financial planner was effective the customer.
    - Manage ad-hoc projects.
    a. Super payment and receipt details upload via EDI. Implementation of the EDIfact93a standard (Supcot and Supman).
    b.Quality Assurance testing financial planning software.
    c.Y2K compliance strategy for financial planning software.
    d Australian Tax Office compliance policy details interface design and implementation.

  • IT Team Leader

    First Direct Communications

    (Public Company; 501-1000 employees; Information Technology and Services industry)

    August 1995 — May 1997 (1 year 10 months)

Henk Harms’s Education

  • Queensland Health

    Not Applicable , OnDemand developer , 2007 — 2007

  • Global Learning Centre

    UML 2002 — 2004

    UML: Fundamentals, Design and Implementation, System Design, System and Object Behavior, Finding Classes, Exploring System Behavior.
    Development Process

  • Hewlett Packard, Dallas Texas USA

    GSM PSMS 7 Delta Technical 2003 — 2003

    GSM PSMS 6 Delta Technical
    GSM PSMS 7 Delta Technical

  • Hewlett Packard, Dallas Texas USA

    GSM 2001 — 2001

    GSM INS Prepay Operations and Administration
    GSM BOS/PSMS Operations & Adminsistration
    GSM IP Operations and Adminstration

  • IBM In house

    Management Systems 1999 — 1999

    Management Systems (IBM's way of system development).

  • Optus Cable and Wireless

    Information Technology Methodology project management 1999 — 1999

    * Information Technology Methodology Project Management;
    * Function Point counting;
    * System Development Life Cycle;
    * Prince(2);
    * Risk Management.

    Network, Landline and Mobile switching and provisioning.

  • MUA Pty Ltd

    Engineer , SCO Unix Open Server , 1996 — 1996

    Have not used this skill since 1999 same applies for the Microsoft Certifications.
    None are refreshed by me and are expired.

  • Noordelijke Hogeschool Leeuwarden

    MEAO , Economics and Administration , 1988 — 1991

  • Christelijke Hogeschool Windesheim

    Information and Communications

    HIO (Hoger Organisatie en Informatica Onderwijs)
    1. Computer Science;
    2. Information Science;
    3. Organization Science;

    In this course, the key focus is on practical and efficient use of Information- and communication technologies (ICT). Students train to become experts in ICT.

    These experts, when they start their jobs, will design, build and manage implementation of large and complex software and ICT systems.

    Not only trained to become computer and methodology (eg.NIAM, BPMN, UML, SDLC, SIX SIGMA and ITIL)"wizards" but we also gain solid people skills. Trained to communicate on all the levels within the organization, from the start we train to work effective within a team and we gain excellent skills apart from gaining vision into the effects of change from psychological and social point of view.

    Graduates are also known to have skills in several languages (German, English are minimum) and combine technology and human interaction skills.

    Activities and Societies:
    Gumbo Millenium

Additional Information

Henk Harms’s Websites:

Henk Harms’s Interests:

• Breeding Lowliners, • UML, ODP,ORM and BPMN, • Strategic and Tactical Business Analysis, • Weather and new technologies for the consumer and industrial market.

Henk Harms’s Honors:

• Medal for my involvement in saving life and property during the Canberra 2002-2003 inter agency campaign and the Duffy disaster.
• Memorandum of recommendation from Telco NSP Management Team HP
• Extra Mile Award HP 2003
• Recognition for protecting and saving life and property during the 2001-2002 Bushfire Campaign (awarded by the NSW Premier Bob Carr)
• Letter of Appreciation from Phil Koperberg (NSW RFS commissioner)

Henk Harms’s Contact Settings

Interested In:

  • consulting offers
  • new ventures
  • expertise requests
  • reference requests
  • getting back in touch

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