
IT Service Manager at IBM
Southampton, United Kingdom

IT Service Manager at IBM
Southampton, United Kingdom
I am an IT Service Manager working for IBM based in Hursley, Hampshire. I am currently responsible for managing the internal IT services for the whole of the software development organisation within the UK. I joined IBM in 1998 and have held various technical professional and leadership positions in software development, test and IT technical support.
In addition to my role, I am an ambassador for IBM in promoting science, technology and engineering to encourage more girls into the field and, in turn, develop IBM's long-term pipeline of female technologists. This is demonstrated by my significant contributions to the IBM Women In Technology Programme, Women's Leadership Team and On Demand Community which has been recognised both internally to IBM on a corporate level and externally through the Government sponsored Science, Engineering, Technology and Mathematics Network (SETNET), national press and other organisations such as the British Computer Society and Women into Science and Engineering (WISE) Campaign.
IT Service Management
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
June 2005 — Present (3 years 7 months)
(Computer Software industry)
July 2003 — June 2005 (2 years)
(Computer Software industry)
October 2002 — July 2003 (10 months)
(Computer Software industry)
March 2001 — October 2002 (1 year 8 months)
(Computer Software industry)
October 1999 — March 2001 (1 year 6 months)
(Public Company; Information Technology and Services industry)
August 1998 — October 1999 (1 year 3 months)
(Public Company; Computer Software industry)
July 1995 — July 1998 (3 years 1 month)
ITIL, Foundation Certificate in IT Service Management, 2007 — 2007
MSc, Software Engineering, 2001 — 2005
Foundation Certificate in Software Testing 2000 — 2000
BSC (Hons), Computing, 1996 — 1998
BSc, Computer Science, 1993 — 1995
Volunteer for Marwell Zoological Park in Hampshire, Scuba Diving (PADI Advanced qualified), Photography Getting out and about and exploring new places
ITSMF
British Computer Society Women in IT Award, 2004
Women into Science and Engineering Excellence Awards Finalist, 2004
IBM On Demand Community Award of Distinction, 2004