Douglas Hawks

Current

Principal Consultant at HawkSystems

Past

Technology Manager at Topaz Bridge
Service Delivery Manager at Denali Advanced Integration
Systems Engineer at Providence Health & Services

Services at Office of The Governor - Mississippi
Systems Administrator at Together in the Harvest, Inc.

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Education

University of Washington

Recommended

26 people have recommended Douglas

Connections

230 connections

Industry

Information Technology and Services

Douglas Hawks’s Summary

Senior Technology Consultant and Project Leader with 13 years’ experience building and supporting Windows based networks/systems and software products. Primarily focused on projects to build new technology systems and software or enhancements to existing networks or releases. Able to communicate effectively with management and non-technical employees as well as IT staff and developers. Able to lead teams and individuals to achieve excellence.

hawks5999@gmail.com

Douglas Hawks’s Specialties:

Project leadership, turnaround, analysis

Douglas Hawks’s Experience

Principal Consultant

HawkSystems

(Information Technology and Services industry)

February 2008 — Present (1 year 10 months)

Founded and operated in all capacities of technical project delivery and support for small and emerging IT clients.
• Performed analysis of existing technology and proposed sensible modifications to increase stability and supportability.
• Executed several client projects including website re-architecture, Sharepoint deployment, Exchange 2007 deployment, VMware ESX deployment, Small Business Server deployment and server consolidation.
Technology Manager

Topaz Bridge

(Privately Held; Computer Software industry)

January 2009 — September 2009 (9 months)

– Responsible for conducting projects to design, build, and deploy all IT and telecommunications infrastructure for software development company in startup phase. Additionally provided design and usability leadership on product development teams. Joined in a fulltime capacity after providing consulting services during company’s pre-funding stage.
• Analyzed existing hardware, scoped and executed upgrade project increasing compute capacity by 500% leveraging Hyper-V virtualization services and servers.
• Lead projects and executed transition of infrastructure platform to Sharepoint Server 2007(MOSS) for corporate Intranet and team sites, Exchange 2007 for messaging, SQL Server 2008 for database engine and Team Foundation Server 2008 for development platform.
• Created user scenarios, wireframes and requirements for functional and usability aspects of products in Agile environment.
• Performed analysis and provided turnaround paths for product user interface and core technology infrastructure to move company concept forward to a product-ready state.
Service Delivery Manager

Denali Advanced Integration

(Privately Held; Information Technology and Services industry)

May 2000 — March 2008 (7 years 11 months)

During my tenure at Denali Advanced Integration I worked in nearly every capacity on the customer facing front. I began as a technical team member and field services tech then moved quickly into a lead role directing other team members.
At times I worked on product documentation and specifications, requirements gathering, and requirements testing or QA in a strict SDLC environment.
I took the initiative to gain a better knowledge in the project management space and began to work as a Project Manager and eventually the Service Delivery Manager role.
In the Service Delivery Manager role I grew our client computing group by 100% during a 3 month period and oversaw various projects as well as participating in pre-sales solutions development for clients in the internet, wireless and healthcare verticals.
• Responsible for the delivery of project and on-going engagements for clients as well as performing on-site consulting services for clients needing technical project management, systems analysis, project execution and engineering. Managed teams of up to 50 technicians and engineers at various clients with responsibilities ranging from training to hiring and separation.
• Recognized as company top performer 3 years straight.
• Consistently engaged to turn around at-risk projects. Turn around leader on three projects that were 50%-60% behind schedule.
• Performed project coordination and leadership for upgrade that came in over $100,000 under budget.
• Managed the following types of projects: Intranet integration, desktop remediation for HIPPA compliance, client OS and software upgrade, PC replacement, software platform upgrade.
Systems Engineer

Providence Health & Services

(Non-Profit; Hospital & Health Care industry)

October 2002 — June 2004 (1 year 9 months)

Design, execute and evaluate desktop related technologies including print, application and systems management.
• Promoted from tier 3 support to engineering to act as subject matter expert for evaluating new products and solutions.
• Received highest possible annual review rating.
• Developed several special purpose logon scripts in VBScript to automate deployment and management processes.
Services

Office of The Governor - Mississippi

(Government Administration industry)

January 1999 — April 1999 (4 months)

Provided technology support and services to executive staff members.
Systems Administrator

Together in the Harvest, Inc.

(Non-Profit; 11-50 employees; Information Technology and Services industry)

January 1996 — December 1998 (3 years )

I acted as the de facto systems admin for a small non-profit that grew from 2 computers to a network of 15 computers, servers and various print devices. I performed all aspects of configuration and troubleshooting across the platform.