Jim Haughwout

Current

• Managing Partner at Oulixeus Ltd
• Chief Information Officer (CIO) & Vice President of Technology at Neighborhood America
• Member of Advisory Board, Guest Lecturer at Florida Gulf Coast University

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Past

• Director, Enterprise Program Management Office at Amgen
• Director & Program Manager, R&D Business Transformation at Amgen
• Technology Director - Architecture & Core Systems (AOL Technology Development) at AOL

• Senior Product & Program Manager THEN Chief Architect (AOL Marketing & Member Development) at AOL
• Senior Consultant – Change Management & Business Process Reengineering at Booz Allen Hamilton
• Principal Systems Engineer - Management & Data Systems at Lockheed Martin
• Staff Scientist - Surveillance Techniques Group at MIT Lincoln Laboratory

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4 more...

Education

• Harvard University Kennedy School of Government
• Massachusetts Institute of Technology

Recommended

13 people have recommended Jim

Connections

500+ connections

Industry

Information Technology and Services

Websites

• My Patent
• My Blog
• JHaughwout on Twitter

Jim Haughwout’s Summary

• Technology executive with a seventeen-year history leading teams of business, scientific and engineering professionals across 40+ countries in the delivery over USD $1.3 billion of products and programs
• Fourteen years of experience creating online and enterprise technologies used by more than:
130 million consumers, 400 business-to-business (B2B) partners and 60 brands worldwide
• Eleven-year track record leading in-house and outsourced organizations in the annual achievement of double digit productivity and performance improvements
• Eight years managing budgets through their full cycle for a range of companies—small and large, public and private
• Seven years driving the business development, sale and marketing of over USD $220 million of technology

Jim Haughwout’s Specialties:

Software Development (Agile, XP, Spiral, RUP with C/C++/C#/J2EE on LAMP & WIMP), CMM / CMMi, Reliability Engineering, Business Intelligence (BI), Customer Relationship Management (CRM), Campaign Mgmt, Lead Generation / Up-sell / Behavioral Targeting, Software-as-a-Service (SaaS), Service-oriented Architecture (SOA), Product Management, Program Management, Project Management, Outsourcing (BPO / ITO), Business Process Reengineering (Lean, Six Sigma), Social Media, Web 2.0, Gov 2.0, Enterprise 2.0

Jim Haughwout’s Experience

• Managing Partner

  Oulixeus Ltd

  (Privately Held; Management Consulting industry)

  2009 — Present (less than a year)

  Co-founder and Managing Partner coordinating provision of consulting to organization leaders in: Technology and Product Strategy, Operational Risk Management, Large-scale Program Management, Business Transformation and Technology Due Diligence.

• Chief Information Officer (CIO) & Vice President of Technology

  Neighborhood America

  (Privately Held; Computer Software industry)

  2008 — Present (1 year )

  Leading 60-person global technology organization in the development of SaaS-based enterprise social media products for Fortune-1000, public sector and not-for-profit clients. Responsible for Architecture, Product Development, Software Development, Quality Assurance, Business Intelligence, Corporate Systems, Operations, Professional Services and Customer Support. Frequent speaker and presenter to industry analysts, partners, investors and industry groups on Web 2.0 business and technology trends

• Member of Advisory Board, Guest Lecturer

  Florida Gulf Coast University

  (Educational Institution; Higher Education industry)

  2008 — Present (1 year )

  Member of Advisory Boards for Whitaker School of Engineering (Department of Computer Science) and the Lutgert College of Business (Department of Computer Information Systems). Guest Lecturer on Information Systems Design, Product Management, Software Development, and Project Management

• Director, Enterprise Program Management Office

  Amgen

  (Public Company; AMGN; Biotechnology industry)

  2005 — 2008 (3 years )

  Built 45-person Enterprise Program Management Office (PMO) responsible for USD $75-million portfolio of projects for data center, extranet, collaboration, unified communications, information security, desktop computing, mobile computing, and enterprise MIS applications. Led CIO’s Operating Committee responsible for managing the 2,000-person organization’s strategic goal portfolio, staffing operations and USD $400-million annual budget

• Director & Program Manager, R&D Business Transformation

  Amgen

  (Public Company; AMGN; Biotechnology industry)

  2005 — 2008 (3 years )

  Managed USD $42-million, 200-person C-level program to cut cost and time to move new products from clinical trial closeout to market by a third through use of Enterprise 2.0 (e.g., collaboration and publishing) technologies and Lean process re-engineering. Assembled and led matrix organization responsible for program management, technology delivery, business process re-engineering, compliance management, communications and training

• Technology Director - Architecture & Core Systems (AOL Technology Development)

  AOL

  (Public Company; TWX; Internet industry)

  1998 — 2005 (7 years )

  Led global 120-person software organization responsible for worldwide services for identity management, customer relationship management (CRM), behavioral profiling, affinity management, cross-sell and affiliate marketing, fulfillment services and campaign management. Maintained up-times exceeding 99.999%, 24x7, at sustained load rates exceeding 11,000 business transactions per second. Chaired LEGO Group, AOL's Software Engineering Process Group (SEPG) and company-wide architecture council

• Senior Product & Program Manager THEN Chief Architect (AOL Marketing & Member Development)

  AOL

  (Public Company; TWX; Internet industry)

  1998 — 2005 (7 years )

  Global head of technology strategy for 10,000-person, USD $800-million division. Managed a USD $50-million annual marketing operations technology project portfolio. Led selection and integration of all third-party technology for telephony (ACDS, VoIP, IVR and CTI), customer care / customer relationship management (CRM), knowledge management (KM), performance analysis and reporting for 34 call centers across 17 countries. Also led Global Year 2000 Program and re-purposed resulting Disaster Recovery Plans (DRPs) into Business Continuity Plans (BCPs) for global customer care and contact center operations

• Senior Consultant – Change Management & Business Process Reengineering

  Booz Allen Hamilton

  (Privately Held; Management Consulting industry)

  1997 — 1998 (1 year )

  Led client team through the RFP, outsourcing and restructuring of USD $300 million of annual information systems operations; reduced TCO by USD $32 million per annum. Re-engineered the back office operations of the world’s largest internet registrar to support triple-digit growth

• Principal Systems Engineer - Management & Data Systems

  Lockheed Martin

  (Public Company; LMT; Defense & Space industry)

  1993 — 1997 (4 years )

  Lead Engineer in the provision of USD $900+ million of consulting and systems integration services to clients in 32 countries across North America, Europe, the Middle East and the Pacific Rim. Represented Lockheed Martin’s participation in setting network-to-network and Extranet standards with the International Telecommunication Union (ITU). Created computer-aided systems integration product that cut system design timelines in half.

• Staff Scientist - Surveillance Techniques Group

  MIT Lincoln Laboratory

  (Educational Institution; Defense & Space industry)

  1992 — 1992 (less than a year)

  Programmed satellite navigation and targeting software (in FORTRAN and C) in support of the Strategic Defense Initiative (SDI a.k.a. "Star Wars") program

Jim Haughwout’s Education

• Harvard University Kennedy School of Government

  Master in Public Policy , Business & Government Affairs, General Management

  Curriculum included cross-university study at Harvard Law School, Harvard Business School, and MIT Sloan School of Management.

  Activities and Societies:

  Selected by faculty to instruct C-level Executive Program students in the strategic use of information systems. First-year consultation project improved operations of the International Rescue Committee. Second-year graduate consultation project advised Lockheed Martin and US Department of Defense on methods to reduce of conflict of interest managing technology programs. Joint MIT-Sloan project created Virtual Community Connection (eBay-like brokering of student volunteerism for local charities)

• Massachusetts Institute of Technology

  Bachelor of Science , Aeronautical & Astronautical Engineering, Secondary Concentration in Business & Technical Writing

  Studied and worked under the original program manager of NASA's Apollo program in support of NASA's Project Phoenix study.

  Activities and Societies:

  Sigma Gamma Tau Aerospace Honor Society. Participated in development of Xlib and Motif core libraries as member of Project Athena. Developed and tested same hybrid rocket propulsion technology used in Spaceship One as research team leader on Project Olympus

Additional Information

Jim Haughwout’s Websites:

• My Patent
• My Blog
• JHaughwout on Twitter

Jim Haughwout’s Interests:

Professional: Cloud Computing, Business Intelligence, Business Process Improvement, CRM, Lead Generation / Targeted Marketing, Campaign Management, Public Policy for Technology Personal: Travel (69 countries in 17 years), Cooking, Exercise, Charities (International Development and Wildlife), History and Art

Jim Haughwout’s Groups:

Lean Enterprise Institute,
International Association of Software Architects (IASA),
Business Architects Association (BAA)

•    AOLAlumni
•    International Association of Software Architects
•    Business Architects Association
•    Harvard University, John F. Kennedy School of Government (HKS)
•    ValueNetworks.com Value Networks
•    Business Intelligence Group
•    EPM - Business Intelligence
•    The Enterprise Architecture Network
•    Lean Six Sigma
•    Harvard University Alumni
•    Data Warehouse Architects
•    CIO Forum
•    Amgen
•    MIT Massachusetts Institute of Technology Alumni
•    Defense & Aerospace
•    Health 2.0
•    AOL CONNECTIONS
•    Booz Allen Hamilton Alumni Network
•    LOCKHEED MARTIN CONNECTIONS
•    Amgen alumni network
•    AOL Alumni
•    Booz Allen Hamilton WCB (now 'Booz & Co') Alumni group
•    Software Professionals Group
•    Social Media Club
•    MIT (Sloan) + Harvard Kennedy School Alumni (holding DUAL/JOINT degrees)
•    Patent Holder
•    Social Media for Business
•    ACT-IAC
•    Lean Sigma & Kaizen for Pharma R&D

Jim Haughwout’s Honors:

* IBM Press. The Business of IT Dollars: Featured CIO Success Story in streamlining of decision-making, service delivery and technology operations
* Software & Information Industry Association (SIAA). CODiE Award for Best Social Networking Solution
* Magazine Industry News Association. Award for Best Community/Social Network: Rodale Belly-Off
* American Marketing Association. Effie Award, Retail Category: Kodak Idea Center Social Network
* Amgen CEO Staff. Operational Excellence Achievement Award: R&D Business Transformation Program Leadership
* Time Warner CEO Staff. Top 10 Products of the Year: OnTarget Member Management Platform
* AOL Hard Hat Lifetime Achievement Award (One of only four recipients in AOL history)
* AOL President’s Award: Year 2000 Program leadership
* AOL Product Development Award: Smart Transfer
* Lockheed Martin. Honorary Service Medal (from Confidential US Government Agency)
* Lockheed Martin President’s Award: Systems Integration Services Innovation