Harsha Raghavan

Current

Director of Services at Applygo.com

Past

Director, VMS Practice Group at TalentBurst Inc.
Advisory Associate at Eduventures Inc
Co-Founder at iCourtesy.com

Co-Founder/Product Manager at nett10 Digital Limited

see less...

1 more...

Education

Clark University
St. Mary's ISC

Recommended

10 people have recommended Harsha

Connections

75 connections

Industry

Staffing and Recruiting

Websites

My Company

Harsha Raghavan’s Summary

I am an "Inc 500" Executive, able to work within a team environment. My work has included business development, service delivery development and customer management. These are experiences I am looking forward to furthering in my career.

Harsha Raghavan’s Specialties:

Customer management, service delivery, business development, corporate strategic development and training.

Harsha Raghavan’s Experience

Director of Services

Applygo.com

(Privately Held; Education Management industry)

May 2009 — Present (7 months)
Director, VMS Practice Group

TalentBurst Inc.

(Privately Held; Staffing and Recruiting industry)

July 2005 — January 2009 (3 years 7 months)

I was hired from outside the industry and after Business school and handed over what became a platinum-level customer for TalentBurst. I worked closely with the founders and grew this recruiting and staffing startup with them. My primary customer provided around 20% of total revenue and I was the #2 contributor to the organization, only behind a team of industry veterans with 30+ years of experience between them. This put TalentBurst on the Inc 500 list for 2008 at #294. My work responsibilities grew from a recruiter to managing a business unit called the Vendor Management Systems (VMS) Practice Group in these 4 years, driving the sales and marketing vision behind this unit. At my peak, I had 40 billables.

• Position entailed national sales, business unit management and other strategic and operational responsibilities
• Responded to multiple Request for Proposals (RFP) and Request for Information (RFI); RFx
• Client acquisition, account management and corporate strategic development
• Created a professional services unit called the VMS Practice Group to serve VMS and MSP customers
• Envisioned and championed www.vmsmsp.com – an industry first cutting edge Flash based website
• Created and delivered multiple inside and outside sales presentations
• Streamlined the corporate brand image through unified online marketing and PR messaging
• Developed training model for new employees and conducted multiple training sessions
• Awarded for developing the organization’s primary sales business model and process
• Managed remote and local teams and mentored many others
• Created the first and only "Service Delivery Methodology" now used as the standard for the organization.
• Made TalentBurst #1 at Visa Inc. (through Guidant Group), beating out industry leaders who had 10x recruiting support.
Advisory Associate

Eduventures Inc

(Privately Held; Research industry)

May 2004 — August 2004 (4 months)

• Identified a $35M-$45M opportunity for client in Architecture and Engineering Continuing Education

• Segmented target customers geographically and estimated continuing education market value

• Developed report outline of study-materials in the test-prep market for 15 professional examinations

• Created detailed roadmap incorporating competitive data on after-school programs nation-wide
Co-Founder

iCourtesy.com

(Internet industry)

August 2001 — August 2002 (1 year 1 month)

• Achieved successful commercial launch of service in under 6 months and under budget

• Created service functionality and design based on test customer use and feedback

• Constructed the overall service and business model including primary financial plan for the venture

• Promoted business via multiple personal and business reports in international print media

• Conceptualized offering to enable small businesses initiate and develop stakeholder relationships

This venture failed primarily due to my focus on the technology. I took my eye off the customer definition ball, a mistake I will never repeat again.
Co-Founder/Product Manager

nett10 Digital Limited

(Information Services industry)

June 2000 — August 2002 (2 years 3 months)

We were the exclusive competitive intelligence vendor to Texas Instruments (India). Interactions were built around senior business and technical managers. I hired and managed an engineering research team of 6 in conjunction with the Team Leader to provided bi-monthly competitive research reports.

• Developed product idea, content, presentation, packaging and delivery models for the research service

• Interacted extensively with all levels of client-side managers for service quality control and feedback

• Deployed product delivery application on client’s worldwide intranet for research report publishing

• Managed client account worth $75K annually and collective knowledge of 25,000+ hours of research

• Boosted retainer by 50% by achieving high customer satisfaction level after first year of operations

Harsha Raghavan’s Education

Clark University

MBA , Management , 2003 — 2005

Activities and Societies:

• Presented 3 sessions of personal networking at the Millennium Leadership Conference, November 2004
• Founder of SABIC: Student And Business Interaction Committee
• Recruited former IBM senior executive to the GSOM Executive-in-Residence program
St. Mary's ISC