Harry Fozzard

Current

Director at iOasis
Director at Linksolutions BPO
Managing Director at Brand Archipelago

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Past

VP Learning & Recruiting Operations at Voxx Corporation
Vice President, Marketing at Voxx Corporation
Vice President at HTE8

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Education

University of Florida

Recommended

4 people have recommended Harry

Connections

270 connections

Industry

Outsourcing/Offshoring

Websites

Harry Fozzard’s Summary

Over ten years of working at the intersection of offshoring processes, human resource optimization through innovative learning strategies and developing interesting ways of presenting information.

Enterprising Marketing Executive with proven success in B2B marketing communications, promoting offshore outsourcing and establishing and retaining successful business relationships. Strong background in managing organizational transformations to efficient, higher functioning and more cohesive working units. Holds extensive key industry contacts in Southeast Asia and Eastern Europe; possesses innate abilities and insight concerning innovative corporate branding. Highly skilled in all areas of product development, from initial concept and design to ongoing enhancement and implementation of marketing strategies. Additional capabilities in:

Harry Fozzard’s Specialties:

BPO, Business Process Outsourcing, Offshore Outsourcing, Philippines, Call Center, Contact Center, Operations Management, Business Development, Web Application Development, Web Development, Web Marketing, Web Design, Training, Learning, Recruiting, Staffing, Placement, Quality, Human Resources, HR

Harry Fozzard’s Experience

Director

iOasis

(Outsourcing/Offshoring industry)

2009 — Present (less than a year)

iOasis is a Philippines-based company that provides end-to-end solutions for businesses that use offshore outsourcing to achieve their objectives. We pride ourselves on being the back-office to the back-office with integrated technology, process and people management that we provide to organizations requiring unique, tailored solutions that lie outside the business process outsourcing mainstream. Our solution set includes custom programming to integrate various legacy platforms into a single view for actionable management; localized program architecture, implementation and management throughout Asia emphasizing India, the Philippines, Malaysia, and Indonesia; program process mapping, documentation and optimization; as well as program placement and vendor selection.

Comprised of a team of bright, skilled and motivated professionals; we focus on solutions to business challenges that create top-line revenue and bottom-line savings for our clients.
Director

Linksolutions BPO

(Privately Held; Outsourcing/Offshoring industry)

2008 — Present (1 year )
Managing Director

Brand Archipelago

(Privately Held; 11-50 employees; Outsourcing/Offshoring industry)

April 2005 — Present (4 years 8 months)

Brand Archipelago specializes in helping BPOs locate operations to the Philippines with support services including business planning, site selection, staffing, education, and program management.
VP Learning & Recruiting Operations

Voxx Corporation

(Outsourcing/Offshoring industry)

August 2005 — March 2007 (1 year 8 months)

Leadership of a team of recruiting and learning professionals to prepare incoming teleservices representatives to work on a variety of programs in the Financial Services, Telecommunications, Retail Services, Controlled Publishing, and Subscription Services domains.
Vice President, Marketing

Voxx Corporation

(Outsourcing/Offshoring industry)

April 2001 — April 2006 (5 years 1 month)

Identify and establish strategic alliances and partnerships and support the development of new business opportunities. Engineered, documented and managed organizational transformation to service delivery model. Develop and implement marketing and PR/IR strategies for publicly traded company. Conduct offshore PR campaigns in Philippines and India focused on recruitment and awareness; handle investor relations for publicly held company, coordinating IR firms, PR firms and financial institutions. Developed wholesale channel approach to provide private-labeled contact center services to domestic providers through network of offshore facilities. Administered migration of service set from commodity service delivery to consultative, value-added engagement approach. Raised the bar for talent recruiting within contact center industry in Philippines through innovative messaging approach.
Vice President

HTE8

(Outsourcing/Offshoring industry)

2000 — 2001 (1 year )

Harry Fozzard’s Education

University of Florida

MA , English , 1990 — 1992

Additional Information

Harry Fozzard’s Websites:

Harry Fozzard’s Interests:

Travel, Asian Art, Art, Film, Literature

Harry Fozzard’s Groups:

Contact Center Group
Offshoring & Outsourcing Forum
Contact Center Professional
Hong Kong Connection
Call Center Pros
Startup Specialists
Asterisk - A Digium Sponsored Project
BPO Executives
Contact Centre Executives
Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
Outsourcing & Offshoring
The BPO and Offshoring Best Practices Forum
Living Abroad: Networking for Expatriates
St. Andrew's-Sewanee School Alumni
Macau Executives Connection
Internations
EXPAT PHILIPPINES
CallCentre Search
JOBS IN APAC
ICT Davao
Philippines Call Center Professionals