Independent User Experience Consultant
Independent User Experience (UX) Consultant
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Independent User Experience Consultant
I'm currently providing consultancy services to The Telegraph Media Group, within their newly formed User Experience (UX) team. Among other responsibilities, I'm UX lead for the the new Telegraph for iPad app. Other recent work includes being UX lead for The Week Magazine's iPad app, and for Lloyds Pharmacy's upcoming new Online Doctor platform.
In prior roles I've provided UX consultancy for companies like Dennis Publishing, The Guardian, Haymarket, Vodafone, O2, BHF, FSA, BAA, and loads of others. I also have experience in academic User Experience research - I have a PhD in Cognitive Science and MSc in HCI.
I'm always keen to talk to people about new projects and opportunities: email@example.com / +44(0)7598 239869 (No recruiters)
Specialties: stakeholder workshops, low fidelity prototyping, qualitative face-to-face user research, user surveys, expert reviews, wireframing, card sorting, ethnography, eye-tracking, persona development, & UX training.
I've been extremely busy since starting Brignull Ltd, doing my usual mix of UX strategy, design & research; plus a bit of writing and public speaking.
I played the role of UX lead on all the projects I worked on at Clearleft. This involved a mix of planning, user research, client management, sketching, wireframing, and all the other usual stuff you'd expect in a UX-focussed agency. Clients included Dennis Publishing, Lloyds Pharmacy, Cadburys, Sainsburys, Farfetch, Just Eat, Haymarket, nuts.com and various others.
My role at Madgex was three-pronged. Firstly, I was involved in bringing about organisational change and enabling Madgex to become a fully "user experience oriented" company. This involved delivering training and stakeholder workshops. Secondly, I was involved in the day-to-day planning, research and design of all new products, including the new Madgex Job Board platform (V3) and CV publishing platform ("CV Search & Match"). Thirdly, I was involved in the continual, iterative improvement of all existing user interfaces, using a Kaisen style approach: taking input from user research findings and monitoring conversion rate uplifts.
My activities role were almost identical to my current activities as User Experience Lead (see above).
This role involved a varied mix of user research and design activities. In other words, as well as running interviews, workshops and contextual enquiries, I was also responsible for writing personas, creating user journeys, paper prototyping, wireframing and building interactive prototypes. Projects at Flow often involved a number of design iterations, beginning at early concept stages and evaluating progressively higher fidelity prototypes to improve usability and ensure the product meets the needs of the target audience. During my time at Flow I consulted for a wide range of industries, from Finance (e.g. Standard Life) to mobile operators (e.g. Vodafone). I was also responsible for writing and delivering training courses in User-Centred Design to Nokia, British Airways and other clients.
At Amberlight I worked for a wide range of clients including O2, The Financial Services Authority, and BAA. I was the primary point of contact with my clients, from proposal writing through to project closure and onward business development. Studies ranged from qualitative Morae-based user testing to eye-tracking, ethnography, diary studies, focus groups and card sorting, among other things. When providing design recommendations I would typically develop wireframes in Visio, and deliver highly visual presentations together with detailed findings-log documentation.
The Dynamo project was a 4-year initiative funded by the EPSRC. On this project we designed a multi-user public display system that supported the interconnection of personal devices (e.g. Laptops, Smartphones), allowing co-present groups to share and collaborate over media and documents.
My work involved the use of a range of methods including ethnography, depth interviews, prototyping, storyboarding, expert evaluation, and video analysis. Public speaking was also a notable aspect of this role, which involved lecturing, running seminars and giving conference presentations.
I was User Experience Lead on this project. Working closely with Paul Lloyd and the client stakeholder team, we helped reconceptualise their core product and formulate a new, more efficient, on-boarding user journey. This project involved great attention to the persuasive elements of the site, email alert system and dashboard. We also introduced a "lazy registration system (aka "passive registration) to reduce the barrier to entry.
We describe a user study of a large multi-user interactive surface deployed for an initial period within a real world setting. The surface was designed to enable the sharing and exchange of a wide variety of digital media. The setting for the study was the common room of a high school where students come together to mix, socialize, and collaborate throughout the day. We report on how the students use the new technology within their own established communal space. Findings show that the system was used extensively by the students in a variety of ways, including sharing of photos, video clips, and websites, and for facilitating social interaction. We discuss how the interactive shared surface was appropriated by the students and introduced into their everyday lives in ways that both mirrored and extended their existing practices within the communal space.
In this paper we propose a novel way of supporting occasional meetings that take place in unfamiliar public places, which promotes lightweight, visible and fluid collaboration. Our central idea is that the sharing and exchange of information occurs across public surfaces that users can easily access and interact with. To this end, we designed and implemented Dynamo, a communal multi-user interactive surface. The surface supports the cooperative sharing and exchange of a wide range of media that can be brought to the surface by users that are remote from their familiar organizational settings.
Dynamic interactive visualisations (DIVs) are intended to help coordination and collaboration, through augmenting existing forms of synchronous communication (i.e. phones, face to face, walkie-talkie). A central feature of a DIV is active user involvement: users are required to create, annotate and change the information visualisation to represent the changes in the activity space they are concerned with. A main benefit of doing so is to enable users to externalise and offload some of the cognitive effort involved in problem-solving, by laying out information in ways that can help them derive a solution and know what to do next. In this paper we describe how we went about designing a DIV to support nomadic team working. We begin by describing our experimentation in designing a DIV. We then show how our computer-based DIV substantially improved performance for a complex collaborative task, which involved much communication and cognition.
My PhD brought together research from CSCW, ethnography, sociology and HCI, and investigated the nature of voluntary uptake of large shared display systems in public spaces, deriving design recommendations.
My MSc research involved the application of techniques from psychology, software engineering and cognitive science to the design, implementation and evaluation of interactive computing systems. I received the Searchspace best thesis award for my research into interface design for handheld devices.
During this degree I specialized in subjects including Applied Cognitive Psychology, Artificial Intelligence and Artificial Life.
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