Customer Support Manager, NetFile
Fresno, California Area
- Current
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- Customer Support Manager at NetFile
- Past
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- Franchise Owner / Manager at CertaPro Painters
- Sr. Operations Supervisor at Armored Transport, Inc.
- Education
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- Merced College
- Moorpark College
- Connections
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8
connections
- Industry
- Computer Software
- Websites
Hal Nolen’s Summary
Experience in software development, web development, QA, technical support, sales, training, management, and product development.
Designing, developing, testing, automating, implementing, administering and supporting the customer support department with written & video knowledgebase and web interface.
Skilled troubleshooter with Microsoft products including Windows Vista, Windows XP, Office 2003, Internet Explorer and others.
Skilled troubleshooter & customer support / training within products designed and developed as SaaS.
Proven leader with demonstrated abilities in training, mentoring and management.
A hands-on manager and committed team player with strong interpersonal, written and verbal communication skills.
Highly motivated, organized and result oriented.
Hal Nolen’s Specialties:
HTML, XHTML, CSS, MS Visual Studios, PDF Form Design, product banding and identity, interpersonal skills, Design / development training materials, Provided senior level tech support to customers, Familiarity of all aspects of business including management, employee recruiting & retention, sales, contract negotiation, collections, customer support, product implementation - promotion - installation - support.
Hal Nolen’s Experience
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Customer Support Manager
NetFile
(Computer Software industry)
June 2001 — Present (8 years 7 months)
Main goal: To keep the phone from ringing.
To do so means that our customers understand our products / services. This requires continuous product / service evaluation and improvement, self-training opportunities including getting answers needed 24 hours a day, 7 days a week.
Built in tools: On-Page instructions for data entry, flash movies on how to obtain specific goals, PDF documentation of instructions on product use, and simplifying complicated data entry screens.
Other tools: Remote desktop and on-site (customer location) support and training.
Software tools: Acrobat Pro-Adobe Distiller(PDF forms,docs.), Microsoft Visual Studios 2005/08(ASP.NET) & SQL(DB), Macromedia Homesite(XHTML,HTML), Topstyle Pro(CSS), CamStudio(Flash,.AVI), PaintShop Pro(Images), TightVNC - Greenbow VPN(VNC/VPN), LogMeIn - GoToAssist(remote desktop support/training),I.M. Software, Microsoft Office 2003(Word, Excel, PowerPoint, Publisher), Perforce(source code management).
Additional Information
Hal Nolen’s Websites:
Hal Nolen’s Interests:
Website development, User interface design, Website usability, Customer support, Teaching, Training, Dual-sport motorcycling, Reading, Writing, Specialty car manufacturing
Hal Nolen’s Honors:
Complaint free franchisee CertaPro Painters - 1998, Lancaster Chamber of Commerce Director 1999 - 2001, Red Cross of the Antelope Valley Recognition of Service - 2000, Recognition of Excellent Service - City of San Diego, CA - 2007
