Haim Toeg

Current

Co-Founder at Texas Global Software Holdings
Chief Operating Officer, North America at dbMaestro
Principal at Toeg Consulting (Sole Proprietorship)

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Past

Vice President, World-Wide Customer Support at BMC Software
Vice President, Customer Support, EMEA at BMC Software
Business Development Manager, Northern Europe at BMC Software

Director, Customer Support at BMC Software
Vice President, Customer Support at New Dimension Software
Manager, Customer Support at New Dimension Software
Specialist Program Support Representative at IBM
Programmer at Israeli Air-Force

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5 more...

Education

University of Wales, Robert Kennedy College
Mamram School of Computer Professions

Recommended

16 people have recommended Haim

Connections

481 connections

Industry

Computer Software

Websites

Haim Toeg’s Summary

Seasoned high tech customer support and services executive with demonstrated record of success in delivering top line revenue growth, reduced costs, increased customer satisfaction, and employee retention. Visionary with the ability to bring creative and innovative business solutions from genesis to fruition within budget and time constraints. Leader and coach with proven track record in developing next generation leaders and delivering on succession plans. Solid understanding of global enterprise software industry with experience in all cultures and regions. Outstanding record in managing customer support function and producing benchmark quality systems. Solid knowledge of cutting edge business thinking and business process design with a focus on practical application and results.

Haim Toeg’s Specialties:

Enterprise software customer support and services,
Customer satisfaction and retention,
Maintenance renewals,
Global operations,
Budgeting and planning,
Workforce planning,
Critical account management,
Pre / Post sales consulting,

Haim Toeg’s Experience

Co-Founder

Texas Global Software Holdings

(Computer Software industry)

September 2008 — Present (11 months)
Chief Operating Officer, North America

dbMaestro

(Computer Software industry)

July 2008 — Present (1 year 1 month)

dbMaestro is the developer of TeamWork, an innovative change management platform for database environment.

TeamWork is the first comprehensive change management platform for a multi-platform, multi-vendor database environment enabling software development organizations to consolidate and manage the complete software development life cycle. With dbMaestro's TeamWork, software development organizations will increase productivity and accelerated time to value while reducing total cost of ownership.
Principal
Toeg Consulting (Sole Proprietorship)

(Sole Proprietorship; 1-10 employees; Computer Software industry)

July 2007 — Present (2 years 1 month)

Toeg Consulting specializes in the delivery of Customer Support and Professional Services in the software industry world-wide.
Vice President, World-Wide Customer Support

BMC Software

(Public Company; 5001-10,000 employees; BMC; Computer Software industry)

October 2003 — June 2006 (2 years 9 months)

Global responsibility for customer support organization of up to 350 staff covering USA, Canada, Latin America, Europe, Middle East, Africa and Asia Pacific. Member of executive leadership team for global sales and services. Stewardship of maintenance stream revenue, management of annual budget and resolution of over 160,000 customer incidents annually.

• Successfully merged regional organizations into a global organization, managing and bridging cultural and language differences to ensure increased employee commitment and customer satisfaction, leveraging product line capabilities from technical support staff in diverse geographic locations.
• Established first line customer contact centers in Houston, Dublin and Melbourne, covering 19 European and Asian languages, as part of “follow-the-sun” support structure.
• Launched a quality program to expand ISO 9000 certification to Asia Pacific and North America as well as the first steps towards a six sigma initiative.
Vice President, Customer Support, EMEA

BMC Software

(Public Company; 5001-10,000 employees; BMC; Computer Software industry)

April 2001 — October 2003 (2 years 7 months)

Managed Europe, Middle East and Africa (EMEA) customer support function including a staff of 120 team members with 4 directors and 12 managers. Directed budget of over $15 million annually.
• Established a customer contact center in Dublin by transitioning positions from the different European locations to the Dublin location achieving cost reductions in excess of $1 million.
• Responsible for increasing customer satisfaction by ensuring that the staff members were product specific specialists.
• Implemented a quality initiative resulting in ISO9000 certification for the customer support organization in Europe.
• Created a metric based reseller support structure to achieve level one service delivery.
• Developed a customer and reseller European forum to discuss support initiatives and challenges.
Business Development Manager, Northern Europe

BMC Software

(Public Company; 5001-10,000 employees; BMC; Computer Software industry)

July 2000 — April 2001 (10 months)

• Recommended streamlined processes to partner with vendors or resellers to ensure complete solutions for customers.
• Responsible for the information flow between country sales, technical teams and corporate functions.
• Oversaw 2 management level staff members.
• Trained and coached sales, management and marketing teams in Northern Europe.
• Member of the regional management team that was responsible for record regional revenues.
Director, Customer Support

BMC Software

(Public Company; 5001-10,000 employees; BMC; Computer Software industry)

April 1999 — July 2000 (1 year 4 months)

• Part of the New Dimensions Executive Team that helped with the acquisition of operations to BMC Software.
• Received the R&D Recognition Award.
• Transitioned the customer support organization into BMC Software’s customer support department ensuring employee retention, migration of working processes and customer satisfaction.
• Coached and developed 2 BMC management teams in their California locations.
Vice President, Customer Support

New Dimension Software

(Public Company; 501-1000 employees; DDDDF; Computer Software industry)

January 1997 — March 1999 (2 years 3 months)

• Responsible for the customer support and internal IT systems for North America.
• In charge of the field support center which assisted the pre-sales team in the field.
• Oversaw 4 direct report team members.
• Achieved President Club recognition.
• Established a Service Advisory Board customer forum to discuss customer support initiatives and challenges.
• Achieved a continuous increase in customer satisfaction measured through a transactional customer survey tool.
Manager, Customer Support

New Dimension Software

(Public Company; 501-1000 employees; DDDDF; Computer Software industry)

June 1992 — December 1996 (4 years 7 months)

• Responsible for the customer support operation of the development lab, product packaging, shipment and internet support site.
• Evaluated and purchased a commercial customer support application to replace an existing home grown system.
• Led the team that built a development platform for mainframe products incorporating configuration management and the development of a workflow management system.
• Coordinated the IT infrastructure and established a WAN connection between Tel Aviv and the California offices achieving cost savings and an increase in productivity.
Specialist Program Support Representative

IBM

(Public Company; Computer Software industry)

January 1984 — May 1992 (8 years 5 months)
Programmer

Israeli Air-Force

(Government Agency; 10,001 or more employees; Military industry)

July 1978 — December 1983 (5 years 6 months)

Haim Toeg’s Education

University of Wales, Robert Kennedy College

MBA , 2007 — 2010 (expected)
Mamram School of Computer Professions

Programming, System Design, System analysis 1978 — 1982

Additional Information

Haim Toeg’s Websites:

Haim Toeg’s Interests:

Business and management; road cycling; sports and exercise; reading, esp. history and biographies; art; travel.

Haim Toeg’s Groups:

American Society for Quality - http://www.asq.org
Lean Enterprise Institute - http://www.lean.org
Association of Support Professionals - http://www.asponline.com/
Association for Service Management International - http://www.afsmi.com

The Greater IBM Connection: IBM's alumni program for past and present IBM employees
Technology Council of Southern California
Configuration management
BMC Alumni
OCEAN - Orange County Executives And Networkers
Software Engineering Institute Virtual SPIN
Enterprise Software Community
BMC Employees - Past and present
IBM co/ex workers independent group
Israeli Hi Tech Entrepreneurs Wherever
Customer Experience Professionals
Sustainability Professionals
Configuration and Release Management
Southern California Venture Capital Community
Green
ASQ Service Quality Division
SCM Professional Network
Customer Experience Management
Sales/Marketing VP's & Directors - Software & Technology
Israel High Tech (7k+ members)
SCM - Software Configuration Management
Sustainability Executives NeTwork (SENT)
ClearCase Administrators
MAMRAM Graduates
Robert Kennedy College
New Dimension Software Alumni
Mamram Alumni
IBM Rational ClearCase Group
Enterprise Systems Management
softwareCEO.com
GreenBiz.com -- Green Business Professionals
Supply Chain Today: Continuous Improvement, Technology Innovation, Executive Jobs, Education 10,000+
Unit 180 Alumni
Sales and Marketing Professionals Promoting Israeli High-Tech in the USA
Sales and Marketing Professionals Promoting HighTech and Technology in Los Angeles and its Vicinity
dbMaestro TeamWork