Michael Habib

Current

• Product Manager at Elsevier

Past

• Publishing/Customer Experience at Lulu.com
• Independant Consultant at BiblioCommons
• Reference Graduate Assistant at Davis Library

• Carolina Academic Library Associate at University Libraries at UNC-Chapel Hill
• Reference Technician at Northborough Free Library

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2 more...

Education

• University of North Carolina at Chapel Hill
• Boston College
• Universiteit van Amsterdam

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Connections

179 connections

Industry

Online Media

Websites

• Personal website
• Elsevier
• Expat meetup

Michael Habib’s Summary

My specialty and passion is designing relevant and usable networking and collaboration tools around content such as books, articles, and related metadata (citations, bibliographic records, etc.).

During my career, I have held roles in such varied institutions as a public library, academic libraries, a social OPAC vendor, a print-on-demand do-it-yourself publisher, and now a STM publisher.

Please feel free to contact me about speaking engagements related to my areas of expertise.

Michael Habib’s Specialties:

networking tools, collaboration tools, social software, folksonomy, folksonomies, tagging, faceted tagging, user studies, usability, interaction design, user experience design, web marketing, library services (reference and instruction), Academic Library 2.0, scholarly publishing, STM publishing, print-on-demand, self-publishing, publishing, OPACs

Michael Habib’s Experience

• Product Manager

  Elsevier

  (Public Company; 10,001 or more employees; ENL; Publishing industry)

  April 2008 — Present (4 months)

• Publishing/Customer Experience

  Lulu.com

  (Privately Held; 51-200 employees; Publishing industry)

  June 2007 — March 2008 (10 months)

  • Managed Lulu’s implementation of LivePerson’s Timpani Contact Center, Overhauled ticket and work flow procedures, minimizing customer communications and support turnaround time.
  • Advocated for customer needs at SCRUM, product definition meetings, etc. for the Agile team charged with community and marketplace services.
  • Analyzed customer inquires and Identified systematic printing errors and bugs, assisting QA and providing quality control for the printers.

• Independant Consultant

  BiblioCommons

  (Privately Held; 1-10 employees; Information Services industry)

  January 2007 — March 2007 (3 months)

  • Advised on adapting the product for academic researchers
  • Conducted quantitative and qualitative market research and information seeking behaviour studies on university students and public library patrons
  • Assisted with the planning and coordination of multiple plenary sessions, panels, workshops, and speakers for the OLA Super Conference

• Reference Graduate Assistant

  Davis Library

  (Educational Institution; 51-200 employees; Libraries industry)

  August 2005 — July 2006 (1 year)

  • Provided reference service for undergrads, graduate students, and faculty in person and through IM, Tutor.com (also Duke/NCSU). and Questionpoint (state-wide)

• Carolina Academic Library Associate

  University Libraries at UNC-Chapel Hill

  (Educational Institution; Libraries industry)

  August 2004 — May 2006 (1 year 10 months)

  Undergraduate Library (01/2005-05/2006)
  • Completed a usability study of the Undergraduate Library’s and Media Resource Center’s websites
  • Developed and taught course-integrated library instruction sessions to freshman English students
  • Provided reference service at the desk and through IM
  • Helped users in a multimedia lab, the Collaboratory
  
  Planning Library (08/2004-12/2004)
  • Managed departmental library website. Updated and redesigned research guides and web resources portal
  • Provided reference service and selected new materials to purchase

• Reference Technician

  Northborough Free Library

  (Government Agency; 11-50 employees; Libraries industry)

  August 2002 — July 2004 (2 years)

  • Performed all duties of a reference librarian
  • Researched, organized, and executed a complete update of the security and user experience of all public access computers
  • Modernized the ILL system to implement new technology and preserve patron privacy.

Michael Habib’s Education

• University of North Carolina at Chapel Hill

  M.S., Library Science, 2004 — 2006

  Coursework completed in Systems Analysis, Digital Libraries, Blogging and Virtual Communities, Human Information Interaction, Psychology of Human Computer Interaction, Information Communication Technologies and Knowledge Management, Academic Libraries, Management of Library and Information Services, Research Methods, Reference, Humanities and Social Science Reference, Collection Development, Cataloging, and Advanced Cataloging,

  Activities and Societies:

  President, Student Chapter of the ALA; Community Workshop Series volunteer/instructor

• Boston College

  A.B., Philosophy, 1998 — 2002

  • Minor: Faith, Peace, and Justice Studies
  • Great Books/Honors Program

• Universiteit van Amsterdam

  Semester Abroad, International School for Humanities and Social Sciences, 2001 — 2001

Additional Information

Michael Habib’s Websites:

• Personal website
• Elsevier
• Expat meetup

Michael Habib’s Interests:

Unconferences, The Economist, philosophy, Internet, conversation

Michael Habib’s Groups:

American Library Association, ALA, ALA Membership Committee (2006-2008), ALA Presidential Task Force on Library Education (2007-2008), Association of College and Research Libraries, ACRL, Library and Information Technology Association, LITA, Triangle Usability Professionals Association, TriUPA, Chapel Hill Startup Weekend 2007, owner of The Amsterdam Expat Meetup Group

•    Beta Phi Mu member
•    American Library Association member
•    Boston College Alumni Group member
•    Elsevier Employees & Former Employees member
•    Reed Elsevier member
•    Pragmatic Marketing Certified member
•    University of North Carolina at Chapel Hill member

Michael Habib’s Honors:

• Pragmatic Marketing Certified (PMC) in Product Management (2008)
• Beta Phi Mu (International Library and Information Studies Honors Society)
• Carolina Academic Library Associate (tuition and stipend, 2004-2006)
• Mary Ellen Kalp Fellowship (2004-2005)
• Carolina Academic Library Associate Travel Award (2005)
• ACRL National Conference Library School Student Scholarship (2005)

Michael Habib’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• business deals
• reference requests
• getting back in touch