Michael Habib

Current

• Organizer at The Amsterdam Expat Meetup Group
• Product Manager at Elsevier

Past

• Customer Advocate & Print Specialist at Lulu.com
• Freelance Product Development Consultant at BiblioCommons, Inc.
• President at Student Chapter of the ALA

• Volunteer Instructor at Community Workshop Series
• Library Associate at University of North Carolina at Chapel Hill
• Reference Technician at Northborough Free Library

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Education

• University of North Carolina at Chapel Hill
• Boston College
• Universiteit van Amsterdam

• Selected Continuing Education, Trainings & Certifications

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Connections

316 connections

Industry

Online Media

Michael Habib’s Summary

Michael's specialty and passion is designing interactive and social experiences around content and metadata. He is currently focused on building bridges between scholarly disciplines.
• Product manager and librarian with 6+ years experience
• Tireless advocate for end-user and customer needs
• Big-picture thinker
• Adept at navigating between diverse stakeholders
• Available for speaking engagements

Michael Habib’s Specialties:

product management, networking tools, user-generated profiles, social software, folksonomies, tagging, interaction design, HCI, library services, Academic Library 2.0, scholarly communication, STM publishing, print-on-demand, self-publishing, OPACs, social bookmarking

Michael Habib’s Experience

• Organizer

  The Amsterdam Expat Meetup Group

  (Privately Held; Internet industry)

  June 2008 — Present (1 year 6 months)

  • Leading a volunteer-run international social club
  • >340% membership growth (380-->1300+) through SEO & social marketing
  • Increased event variety and frequency (4/mo-->6-9/mo)
  • Recruited 9+ volunteers and forged partnerships with local organizations

• Product Manager

  Elsevier

  (Public Company; ENL; Publishing industry)

  April 2008 — Present (1 year 8 months)

  • Buy, build, or partner analysis and business case development
  • Oversee requirements definition and prototype development/testing
  • Manage third-party market research and conduct customer interviews
  • Present and host workshops at internal and external conferences

• Customer Advocate & Print Specialist

  Lulu.com

  (Privately Held; Publishing industry)

  June 2007 — March 2008 (10 months)

  • Overhauled customer support workflow to minimize issue resolution time by streamlining ticket transfer between operators and optimizing the system for the transition to an outsourced support center
  • Planned integration between Lulu's systems and LivePerson contact center to enable personalized support
  • Advocated for customer needs at SCRUM and product definition meetings for community/marketplace team
  • Analyzed pre-print/printing errors, liaising with QA and printer vendors
  • Handled customer issues related to high volume and high cost orders

• Freelance Product Development Consultant

  BiblioCommons, Inc.

  (Information Services industry)

  January 2007 — March 2007 (3 months)

  • Advised on adapting a public library-oriented social discovery system for the academic market
  • Conducted market research and information seeking behaviour studies on Ontario university students and public library patrons
  • Helped plan plenary sessions, panels, workshops, and speakers for Ontario Library Association Super Conference

• President

  Student Chapter of the ALA

  (Educational Institution; Libraries industry)

  2005 — 2006 (1 year )

  • Raised over $3,000 and hosted multiple events including such visiting speakers as the ALA President-Elect and the Director of the ALA-APA

• Volunteer Instructor

  Community Workshop Series

  (Libraries industry)

  2005 — 2006 (1 year )

  • Taught workshops to Chapel Hill and Carrboro public library customers and developed workshops on Internet Basics, Job Searching on the Web, and Resume Writing in MS Word

• Library Associate

  University of North Carolina at Chapel Hill

  (Educational Institution; Higher Education industry)

  August 2004 — July 2006 (2 years )

  • Redesigned/updated Planning Library’s research guides and web portal
  • Usability study for Undergrad. Library and Media Resource Center
  • Taught course-integrated instruction sessions for first-year students
  • Supported faculty and students in The Collaboratory multimedia lab
  • Assisted UNC-CH community via in-person, IM and chat reference
  • Assisted local consortium (UNC-CH, Duke, and NCSU) and state-wide consortium (school, public, special and academic) via chat
  • Selected philosophy, religious studies, and English lit. for the Undergrad. Library and planning materials for the Planning Library

• Reference Technician

  Northborough Free Library

  (Libraries industry)

  August 2002 — July 2004 (2 years )

  • Managed local systems, overhauling all aspects of the public access computers from security to interface
  • Migrated interlibrary loan from mail and carbon-copy to web-based solutions; minimizing turnaround time, lowering overhead, and improving patron privacy
  • Performed all duties of a reference librarian and managed serials collections

Michael Habib’s Education

• University of North Carolina at Chapel Hill

  M.S. , Library Science , 2004 — 2006

  • Master's Paper: Toward Academic Library 2.0: Development and Application of a Library 2.0 Methodology
  • Selected courses: Systems Analysis, Digital Libraries, Virtual Communities, Psychology of HCI, ICTs & Knowledge Management

• Boston College

  A.B. , Philosophy , 1998 — 2002

  • Thesis in Faith, Peace, & Justice Studies minor and concentration in Great Books Program

• Universiteit van Amsterdam

  Semester Abroad , ISHSS , 2001 — 2001

• Selected Continuing Education, Trainings & Certifications

  Post-M.S.L.S.
  • Fundementals of Finance (C.J.P. Consulting, 2 day training, Apr. 2009)
  • Roadmap to Success: Scope Modelling & Specifying Requirements (EBG Consulting, 4.5 day training, Mar. 2009)
  • Certified ScrumMaster (CSM) and Product Owner Training (Inspect and Adapt, 3 day training, Oct. 2008)
  • Pragmatic Marketing Certified (PMC) in Product Management (2 day training, July 2008)
  
  Pre-M.S.L.S.
  • Introduction to Legal Research (LLNE, 7 sessions, Fall 2003)
  • Web Page Development I (QCC, Fall 2003)
  • Organization of Library Materials (Spring 2003) and Management of Library & Information Services (Fall 2002) (GSLIS-URI , transfered credits toward M.S.L.S.)

Additional Information

Michael Habib’s Interests:

Unconferences, The Economist, philosophy (ethics), travel

Michael Habib’s Groups:

The Amsterdam Expat Meetup Group, American Library Association, ALA, ACRL, The John Adams Institute

•    Pragmatic Marketing Alumni
•    Beta Phi Mu
•    American Library Association
•    Boston College Alumni Group
•    Universiteit van Amsterdam
•    Elsevier Employees & Former Employees
•    UNC Alumni
•    Reed Elsevier (1,700+)
•    Pragmatic Marketing Certified
•    Lulu Publisher's Group
•    ACRL
•    Worcester Academy
•    Certified ScrumMasters
•    FriendFeed Life Scientists
•    Boston College Alumni Career Volunteers
•    UNC SILS Alumni Association

Michael Habib’s Honors:

• Beta Phi Mu
• ALA Membership Committee (2006-2008)
• Carolina Academic Library Associate (2004-2006)
• Mary Ellen Kalp Fellowship (2004-2005)
• Carolina Academic Library Associate Travel Award (2005)
• ACRL National Conference Library School Student Scholarship (2005)

Michael Habib’s Contact Settings

Interested In:

• consulting offers
• new ventures
• expertise requests
• business deals
• reference requests
• getting back in touch