Product Manager, Networking & Knowledge Sharing Tools at Elsevier
Amsterdam Area, Netherlands
- Current
- Past
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- Customer Advocate & Print Specialist at Lulu.com
- Freelance Product Development Consultant at BiblioCommons, Inc.
- Library Associate at University of North Carolina at Chapel Hill
- Reference Technician at Northborough Free Library
- Education
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- University of North Carolina at Chapel Hill
- Boston College
- Universiteit van Amsterdam
- Selected Continuing Education, Trainings & Certifications
- Connections
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281
connections
- Industry
- Online Media
- Websites
Michael Habib’s Summary
My specialty and passion is designing relevant and usable networking and collaboration tools around content such as books, articles, and related metadata (citations, bibliographic records, etc.).
During my career, I have held roles in such varied institutions as a public library, academic libraries, a social OPAC vendor, a print-on-demand do-it-yourself publisher, and now a STM publisher.
Please feel free to contact me about speaking engagements related to my areas of expertise.
Michael Habib’s Specialties:
product management, professional networking tools, user-generated profiles, online collaboration tools, social software, folksonomies, tagging, interaction design, HCI, web marketing, library services (reference and instruction), Academic Library 2.0, scholarly communication, STM publishing, print-on-demand, self-publishing, OPACs, social bookmarking tools
Michael Habib’s Experience
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Product Manager, 2collab
Elsevier
(Public Company; ENL; Publishing industry)
March 2009 — Present (5 months)
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Product Manager
Reed Elsevier
(Online Media industry)
April 2008 — Present (1 year 4 months)
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Product Manager, Collaboration Tools
Elsevier
(Public Company; ENL; Publishing industry)
April 2008 — Present (1 year 4 months)
• Developing networking and knowledge sharing tools to assist academic and government STM researchers with their workflow needs
• Managing new web products through entire life-cycle including concept formation, prototype development and testing, defining product requirements, buy/build/partner analysis, business case writing, go-to-market plans, etc.
• Managing ongoing development and operations of 2collab.com, a social bookmarking reference management, and online collaboration tool for researchers (since March 2009) -
Customer Advocate & Print Specialist
Lulu.com
(Privately Held; Publishing industry)
June 2007 — March 2008 (10 months)
• Overhauled customer support workflow, minimizing issue resolution time by streamlining ticket transfer between operators, fine-tuning Lulu's implementation of LivePerson’s Timpani Contact Center, and optimizing the system for move from distributed chat-operators to outsourced chat-center in the Philippines
• Advocated for customer needs at SCRUM, product definition meetings, etc. for the Agile team developing community and marketplace services
• Uncovered and analyzed systematic pre-print and printing errors, and liased with QA and printers to ensure timely fixes and prevent costly reprints
• Handled customer complaints, reprints, and refunds related to high volume and high cost orders -
Freelance Product Development Consultant
BiblioCommons, Inc.
(Information Services industry)
January 2007 — March 2007 (3 months)
• Advised on adapting a social online public access catalog (OPAC) for the academic market
• Conducted quantitative and qualitative market research and information seeking behaviour studies on Ontario university students and public library patrons
• Helped plan and coordinate multiple plenary sessions, panels, workshops, and speakers for the Ontario Library Association (OLA) Super Conference -
Library Associate
University of North Carolina at Chapel Hill
(Educational Institution; Higher Education industry)
August 2004 — July 2006 (2 years)
Davis Library (08/2005-07/2006)
• Provided reference service for undergrads, graduate students, and faculty in person and through IM, Tutor.com (also Duke/NCSU). and Questionpoint (state-wide, school, public, and academic)
House Undergraduate Library (01/2005-05/2006)
• Developed and taught course-integrated library instruction sessions for English composition students
• Completed a usability study of the Undergraduate Library’s and Media Resource Center’s websites
• Provided reference service at the desk and through IM and assisted users in a multimedia lab, the Collaboratory
• Selected materials in support of undergraduate courses in philosophy, religious studies, and English literature
Chapin Planning Library (08/2004-12/2004)
• Managed departmental library website. Updated and redesigned research guides and web resources portal
• Provided reference service to graduate students and faculty and selected new materials for purchase -
Reference Technician
Northborough Free Library
(Libraries industry)
August 2002 — July 2004 (2 years)
• Researched, organized, and executed a complete update of the security and user experience of all public access computers
• Overhauled out-of-system interlibrary loan (ILL) operations, migrating from carbon-copy to web based solutions, significiantly decreasing turnaround time and building stronger safegaurds for patron privacy
• Performed all duties of a reference librarian and managed serials collections
Michael Habib’s Education
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University of North Carolina at Chapel Hill
M.S. , Library Science , 2004 — 2006
• Master's Paper: Toward Academic Library 2.0: Development and Application of a Library 2.0 Methodology
• Courses: Systems Analysis, Digital Libraries, Blogging & Virtual Communities, Human Information Interaction, Psychology of Human Computer Interaction, Information Communication Technologies & Knowledge Management, Academic Libraries, Research Methods, reference, Humanities & Social Science Reference, collection development, and advanced cataloging,- Activities and Societies:
- • Beta Phi Mu
• Carolina Academic Library Associate
• President, Student Chapter of the ALA
• Community Workshop Series volunteer/instructor
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Boston College
A.B. , Philosophy , 1998 — 2002
• Faith, Peace, and Justice Studies concentration
• Great Books/Honors Program- Activities and Societies:
- • Peace Games volunteer
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Universiteit van Amsterdam
Semester Abroad , ISHSS , 2001 — 2001
• Coursework in Dutch Literature, Dutch Society & Culture, Museology, and philosophy
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Selected Continuing Education, Trainings & Certifications
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Post-M.S.L.S.
• Fundementals of Finance (C.J.P. Consulting, 2 day training, Apr. 2009)
• Roadmap to Success: Scope Modelling & Specifying Requirements (EBG Consulting, 4.5 day training, Mar. 2009)
• Certified ScrumMaster (CSM) and Product Owner Training (Inspect and Adapt, 3 day training, Oct. 2008)
• Pragmatic Marketing Certified (PMC) in Product Management (2 day training, July 2008)
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Pre-M.S.L.S.
• Introduction to Legal Research (LLNE, 7 sessions, Fall 2003)
• Web Page Development I (QCC, Fall 2003)
• Organization of Library Materials (Spring 2003) and Management of Library & Information Services (Fall 2002) (GSLIS-URI , transfered credits toward M.S.L.S.)
Additional Information
Michael Habib’s Websites:
Michael Habib’s Interests:
Unconferences, The Economist, philosophy (ethics), the Internet, libraries, publishing, journalism, ICTs, evolution, education, civil liberties, Meetups, travel, world fusion music, science, technology...
Michael Habib’s Honors:
• Beta Phi Mu (International Library and Information Studies Honors Society)
• Carolina Academic Library Associate (tuition and stipend, 2004-2006)
• Mary Ellen Kalp Fellowship (2004-2005)
• Carolina Academic Library Associate Travel Award (2005)
• ACRL National Conference Library School Student Scholarship (2005)
Michael Habib’s Contact Settings
Interested In:
- consulting offers
- new ventures
- expertise requests
- business deals
- reference requests
- getting back in touch
