Manager, Professional Services
San Francisco Bay Area
Manager, Professional Services
San Francisco Bay Area
Project management (people, resources, time and material), development skills (every Microsoft environment, product, or programming language, along with an Oracle DBA degree and Macintosh experience), customer facing skills (from pitching to high-level executives, to training engineers) and instruction skills.
BMC AppSight APRS (Application Problem Resolution System) training, consulting and implementation skills.
(Public Company; 5001-10,000 employees; bmc; Computer Software industry)
November 2004 — Present (3 years 11 months)
Manage a team of Professional Services Consultants.
Manage long-term deployment projects.
Implement, deploy and train customers on the AppSight APRS (Application Problems Resolution System).
Implementation projects for Fortune 1000 companies.
Consult and instruct customers on usage methodologies.
Participate in pre- and post-sales activities, designed to increase product usage.
(Privately Held; 51-200 employees; Computer Software industry)
2003 — July 2004 (1 year)
(Public Company; 11-50 employees; Internet industry)
2001 — 2003 (2 years)
(Public Company; 51-200 employees; Computer Software industry)
September 1999 — 2001 (2 years)
(Government Agency; 10,001 or more employees; Military industry)
1994 — 2001 (7 years)
(Computer Software industry)
1995 — 1997 (2 years)