
Gathering client requirements for IBM i
Rochester, Minnesota Area

Gathering client requirements for IBM i
Rochester, Minnesota Area
Customer relationship management with more than fifteen years working directly with the most demanding customers, solving their problems, and identifying solutions that satisfy both the customer and the IBM executive and development teams. Excellent computer knowledge and the ability to converse at many levels with clients. A bachelor's and master's degree in electronics engineering provides an excellent background for working with today's technology based challenges.
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
May 1997 — Present (12 years 3 months)
Senior Professional - Client Requirements Program Manager
Manage the relationship with IBM i operating system (formerly i5/OS, System i, iSeries, and AS/400) largest and best clients (three separate client organizations), understanding and meeting their needs for future product improvements. Arrange seven major meetings annually for IBM clients and executives. These meetings receive outstanding satisfaction ratings from clients, and are responsible for assisting closure of multi-million dollar deals.
These groups include the Large User Group, COMMON Americas Advisory Council, and the COMMON Europe Advisory Council.
(Computer Software industry)
1994 — Present (15 years)
MSEEE , Electrical and Electronics Engineering , 1972 — 1973
BSEEE , Electrical and Electronics Engineering , 1968 — 1972
Eta Kappa Nu - the Electrical Engineering Honor Society
IEEE
High School , Degree! , 1964 — 1968
Old cars (Cadillac), Tai Chi, Books (non-fiction), walking
Facilitator - CCFA Rochester Support Group 1991 to Present
Newsletter and Web Site editor - AACA Hiawatha Chapter 1995 to 2004