
Business Intelligence Consultant
Dallas/Fort Worth Area

Business Intelligence Consultant
Dallas/Fort Worth Area
Brainbench Certified Internet Professional (BCIP)
* Web Developer Server-side
* Web Developer Client-side
* Web Designer Graphic Design
Brainbench Industry Certifications
* Telecommunications Industry Knowledge
* Automotive Industry Knowledge
Brainbench Technology Certifications
* On-Line Analytical Processing (OLAP)
* Visual Basic (VB)
* Visual Basic Script (VBS)
* Active Server Pages (ASP)
* HTML
* FrontPage
* Photoshop
* Windows OS
Industries Served
* Financial Services
* Telecommunications
* Luxury Goods & Jewelry
* Airlines/Aviation
* Information Technology and Services
* Primary/Secondary Education
* Real Estate
* Semiconductors
* Transportation/Trucking/Railroad
(Non-Profit; 10,001 or more employees; Insurance industry)
September 2006 — Present (3 years 3 months)
I contributed to or was responsible for the following activities:
•Analysis, development and implementation of inquiry data mart. This data mart provides BCBS with the ability to gauge inquiry key performance indicators throughout the organization.
•Analysis, development and implementation of inquiry cube. This multi-dimensional data store allows BCBS to review & analyze inquiry cycle-time and customer advocate performance at all levels throughout the organization.
•This decision support system provides goal versus actual performance reporting to call center supervisors and upper management. This feedback mechanism provides the knowledge needed for goals to be reviewed, negotiated and revised by business process owners.
•These efforts used SQL Server 2005, SQL Server Analysis Services and SQL Server Reporting Services.
(Privately Held; 1001-5000 employees; Writing and Editing industry)
August 2006 — Present (3 years 4 months)
I contributed to or was responsible for the following activities:
•Creation of topic discussions, code examples and code discussions. This title is aimed at intermediate to advanced Visual Basic, as well as experienced object-oriented developers.
•Managed title discussions and examples through entire publishing life-cycle. This includes working directly with the Program Manager, Technical Reviewers, Copy Editors and the Senior Editor.
•These efforts used Visual Basic 2008, Visual Basic 2005, the .NET 2.0, .NET 3.0 & 3.5 Frameworks.
(Privately Held; 501-1000 employees; Retail industry)
June 2006 — August 2006 (3 months)
I contributed to or was responsible for the following activities:
•Analysis, development and implementation of contractor/employee data mart. This data mart provides individual, store and district productivity, as well as payroll reconciliation and schedule monitoring.
•Analysis, development and implementation of Bay Survey. This tool is initially used to capture bay setup during store openings. During the lifetime of the bay, product mix changes, inventories and placement are continually monitored.
•Analysis, development and implementation of corporate metrics reporting. This included HR, sales and customer satisfaction metrics.
•These efforts used SQL Server 2005, SQL Server Reporting Services, SQL Server Integration Services and Visual Basic .NET.
(Non-Profit; 1001-5000 employees; Education Management industry)
March 2006 — June 2006 (4 months)
I contributed to or was responsible for the following activities:
•Analysis, development and implementation of Membership data mart. This data mart provides ACEP with business-defined dashboard, as well as ad-hoc reporting.
•Analysis, development and implementation of reporting portal for individual chapters. These chapter-defined reports allow for the tracking and management of individual member titles, specialties, affiliations and other pertinent data.
•Training of ACEP IT personnel. This training included Reporting Services, Report Manager, Report creation and delivery.
•These efforts used SQL Server 2005, SQL Server Reporting Services & SQL Server Integration Services.
(Public Company; 5001-10,000 employees; Financial Services industry)
March 2004 — March 2006 (2 years 1 month)
I contributed to or was responsible for the following activities:
• Analysis, development and implementation of Charge-off methodology. These processes provide COAF with the ability to predict, track, review & analyze losses, recoveries and redemptions of deficient accounts.
• Analysis, development and implementation of General Ledger data exchange between COAF and Capital One Finance (COF). This exchange provides Capital One with branch loss, recovery and redemption transactions from COAF directly into the COF general ledger.
• Analysis, development and implementation of finance cube. This multi-dimensional data store allows COAF to review & analyze losses, recoveries and redemptions of deficient accounts. This decision support system drives the determination of charge-off expense and loan reserve inventories on an ongoing basis.
• These efforts used SQL Server 2000, SQL Server Analysis Services, XMLSpy, XML & Visual Studio.NET
(Public Company; 1001-5000 employees; Telecommunications industry)
December 2001 — March 2004 (2 years 4 months)
I contributed to or was responsible for the following activities:
Analysis, development and implementation of Wireless Carrier / Manufacturer billing engines for cellular telephone repair centers. These engines provide Solectron with the following functionality: Split billing, Dual billing, In and Out of Warranty billing, as well as billing backup feeds to Manufacturer claims systems.
Analysis, development and beta implementation of cell phone WIP Disposition system. This system uses multi-dimensional data stores to provide near real-time tracking of cellular phones throughout the repair & refurbishment processes. When fully implemented, this system will provide Solectron the ability to measure and assess their performance in the following key areas: Turn around time (TAT), Station performance & Capacity planning.
These efforts used SQL Server 2000, SQL Server Analysis Services, MS Access, Cognos Transformer, Cognos PowerPlay, XML & Visual Studio.NET
(Public Company; 1001-5000 employees; Luxury Goods & Jewelry industry)
July 2001 — December 2001 (6 months)
I contributed to or was responsible for the following activities:
Analysis, development and implementation of user and data tier functionality for Zales.com as a member of their Christmas Readiness Team
Analysis, development and implementation of cross-browser client functionality, thus ensuring a consistent user experience with all Version 4x and higher browsers.
This effort used Visual InterDev, IIS, HTML, JavaScript, ASP, Visual Basic, XML, XSL, SQL Server & ADO
(Public Company; 10,001 or more employees; Airlines/Aviation industry)
March 2001 — July 2001 (5 months)
I contributed to or was responsible for the following activities:
Analysis and reengineering of Human Resource (HR) functions, including current state, future state, and gap analysis
Development of Intranet repository for delivery of all analyses, final process documentation, and HR policies. This effort used Visual InterDev, IIS, HTML, JavaScript, ASP, SQL Server & ADO.
Facilitation of business process discovery sessions which included business process stakeholders and various vendor groups
(Privately Held; 201-500 employees; Information Technology and Services industry)
April 2000 — March 2001 (1 year )
I contributed to or was responsible for the following activities:
Assessment of prospective client current system, analysis and design of future system needs, and contribution to end sales proposal
Design and creation of development lab which supported all development and testing activities, as well as acting as a central repository for all project artifacts
Leadership of remote development staff to deliver Business-to-Consumer shopping applications using the Microsoft suite of development products and servers
Development of NIMS Methodology, using Essential Set and the Rational Unified Process. I was a core member of this team
Development and delivery of OOA&D with UML courseware to NIMS and client development staffs, using UML & Rational Rose
(Educational Institution; 5001-10,000 employees; Primary/Secondary Education industry)
August 1999 — March 2000 (8 months)
I contributed to or was responsible for the following activities:
Delivery of data mart and OLAP tool to RISDs Student Performance & Program Evaluation department
Requirements gathering & specification creation
Interfacing between Student Evaluation group and development team
Logical database design & implementation using Oracle & ER/Win
Design, creation and implementation of multidimensional databases using the Cognos Suite of tools
(Privately Held; 51-200 employees; Real Estate industry)
July 1999 — December 1999 (6 months)
I was responsible for the following activities:
Delivery of credit request and criminal record components to development group for inclusion in their residential credit response system using VB, COM, SQL Server & ADO.
Analysis of Equifax credit reporting systems
Analysis of BTI criminal reporting systems
(Public Company; 1001-5000 employees; Information Technology and Services industry)
January 1997 — December 1999 (3 years )
I was responsible for the following activities:
Ensured correctness, function and readability of WROX Presss titles, using VB, Access and SQL Server
I have contributed to their Professional VB6 Databases, VB6 Win32 API Tutorial, Beginning VB6 and VB6 GUI Design titles.
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
January 1999 — July 1999 (7 months)
Developed and implemented the following courses for Maxim consultants:
Beginning Visual Basic (students built a simple text editor)
Intermediate Visual Basic (students built simple GUI to Access database)
(Public Company; 10,001 or more employees; Telecommunications industry)
November 1997 — July 1999 (1 year 9 months)
I contributed to or was responsible for the following activities:
Delivered data mart and OLAP tool to Nortels Worldwide Marketing Group using Visual Basic, JavaScript, HTML, ASP and Visual InterDev
Requirements gathering and specification creation with users worldwide
Formation / leadership of user groups
Interfacing between marketing and development team
Design, creation and implementation of multidimensional databases using the Cognos Suite of tools and SQL Server
Facilitating Nortel / vendor OLAP summit and tool evaluation
Served as OLAP subject matter expert to other wireless groups
(Public Company; 1001-5000 employees; Real Estate industry)
May 1997 — October 1997 (6 months)
I contributed to or was responsible for the following activities:
Delivered data mart and query/reporting tool to FPFs finance department using Visual Basic, Crystal Reports & SQL Server
Gathering and documenting business and end-user requirements
Creating specifications and delivering to development team
N-Tier development including user, business and data services using Visual Basic
(Public Company; 10,001 or more employees; Semiconductors industry)
August 1996 — April 1997 (9 months)
I contributed to or was responsible for the following development activities:
Delivery of Worldwide Sales Opportunity Tracking system using Visual Basic, Oracle & ER/Win
Rapid Application Development (RAD) & Joint Application Development (JAD)
Business process flow analysis & design using Visio
Staged prototyping using the Spiral methodology
Risk identification & management
Source code management using Source Safe
Training of management & end users throughout TIs sales offices
Mentoring of 3 junior developers
Serving as GUI subject matter expert to other development groups
(Public Company; 10,001 or more employees; Semiconductors industry)
March 1996 — August 1996 (6 months)
I contributed to or was responsible for the following activities:
Delivery of Worldwide Product Change Notification system using Visual Basic
Electronic Document Management (EDM) using Saros
Work flow analysis & automation using Visual Basic & InConcert
Database design, construction & implementation using Oracle & ER/Win
(Public Company; 10,001 or more employees; Transportation/Trucking/Railroad industry)
June 1995 — February 1996 (9 months)
I contributed to or was responsible for the following development activities:
Analyzing & designing new corporate Maintenance of Way Payroll System
Analyzing system & user requirements
Analyzing & designing object model using the Fusion methodology
Analyzing & designing logical database model using Oracle
(Public Company; 1001-5000 employees; Information Technology and Services industry)
January 1995 — June 1995 (6 months)
I developed and implemented MS Windows course for AiC employees.
(Public Company; 10,001 or more employees; Transportation/Trucking/Railroad industry)
July 1992 — June 1995 (3 years )
I contributed to or was responsible for the following development activities:
Delivered a Field Labor and Production Reporting System using Visual Basic and Oracle
Joint Application Development (JAD)
Business analysis, with System Engineering and Maintenance Scheduling
Developing user and business services using Visual Basic and Oracle
Developing and delivering training to BNSF system gangs in the field
Music , Jazz Performance & Composition , August 1979 — May 1983
Music, Music Composition, Trumpet, Photography
LinkedIn – 29 professional recommendations
BlueCross BlueShield – 'Kudos' award for individual contribution
NIMS Associates – ‘NIMS Thanks’ award for individual contribution
Maxim Group – Consultant of the Year
Nortel Networks – ‘Spot’ award for individual contribution
Texas Instruments – ‘Stretch target’ award for individual contribution