Global Training Operations Manager at Dell
Austin, Texas Area
- Current
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- Global Services Training Operations Manager at Dell
- Past
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- Global Consumer Training Operations & Deployment Manager at Dell Inc.
- Director of Training/Corporate University at Bear Creek Corp
- Training Manager at Coldwater Creek
- Training Manager at Wal-Mart Logistics
- Education
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- California State University-Bakersfield
- California Polytechnic State University-San Luis Obispo
- Achieve Global
- Advantage Performance Group
- Center for Leadership Studies
- Escalon HS
- Personnel Decisions International
- Recommended
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11 people have recommended Gus - Connections
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174
connections
- Industry
- Human Resources
Gus Strand’s Summary
I have broad experience in many facets of corporate training and human resources in both large and small company environments. I bring in-depth experience in training management, implementation, facilitation, design and delivery of technical and soft skills subjects at all levels within organizations, as well as human resource management and large scale hiring management experience.
I am currently managing global learning and development/training operations for the Global Services Support organization at Dell Inc. My challenge is to build the L&D function to be an operational function and partner to the business rather than merely a cost to be cut at some point. With many years of experience in the design, delivery and management of the learning function, I feel my current challenge is to leverage that experience - leading the charge to prove that training is critical to business success.
Gus Strand’s Specialties:
Learning and Development/Training Management, Needs Analysis, Design, Delivery, Implementation & Evaluation. Leadership Development, Organizational Effectiveness, 360 Feedback. HR Management, Program Implementation, Hiring, Staffing and HR General.
Gus Strand’s Experience
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Global Services Training Operations Manager
Dell
(Public Company; DELL; Information Technology and Services industry)
October 2007 — Present (2 years 2 months)
Within my current role in Dell, I lead Global Training Operations for the Global Services Support segment of Dell, Inc.
My group is responsible for worldwide training process and policy, learning and content management systems and training specific IT support, training reporting and analytics, certification program management and administration, testing center management, and end-to-end training efficiency and quality for the Global Services Operations organization.
In this charge, my team members have eliminated local and regionally redundant LMS' and created an internally developed and globally standardized LMS with CMS capability, created an automated global real-time L&D scorecard, globalized training room inventory systems and numerous other processes and systems to support the business of learning - with over $4MM in annualized (Six Sigma measured) savings in the last year alone.
I manage a global team of uniquely Dell training professionals with members in the US, England, Scotland, Ireland, France, Germany, Malaysia, and Japan. Being a manager of an extremely diverse team spread all over this planet is one of the most enjoyable and rewarding aspects of my current role. -
Global Consumer Training Operations & Deployment Manager
Dell Inc.
(Public Company; DELL; Information Technology and Services industry)
November 2004 — October 2007 (3 years )
While in the Consumer segment of Dell, I managed the design, deployment, delivery and evaluation of training in consumer contact centers, including managing 32 direct reports and training needs in over 30 contact centers globally with over 10,000 agents at peak.
I also subsequently managed the design and deployment and resources thereof for all contact center training in the Small and Medium Business segment. -
Director of Training/Corporate University
Bear Creek Corp
(Privately Held; 1001-5000 employees; Retail industry)
1998 — 2004 (6 years )
Over a span of six years, my group built and managed a centralized training function and formalized a Corporate University for a vertically integrated Catalog and Retail company of 10,000+ employees. We offered over 200 unique courses to all levels of employee - from ESL to our agricutltural employees to C++ for our IT employees, as well as all leadership and management training.
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Training Manager
Coldwater Creek
(Public Company; 1001-5000 employees; CWTR; Retail industry)
1995 — 1998 (3 years )
I created the corporate training function from scratch for this specialty catalog retailer during its 150% growth and IPO days. As the "entire training department" for the company, I grew my skills with the company, and learned volumes about my business and myself.
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Training Manager
Wal-Mart Logistics
(Public Company; 10,001 or more employees; WMT; Logistics and Supply Chain industry)
1992 — 1995 (3 years )
While working in Wal-Mart's Distribution network, I trained the management and supervisory staff in newly opened distribution centers, designed and conducted leadership and management training in the network. While in the role, I was also responsible for the planning, setup, logistics and management of the first-ever Wal-Mart Board of Director's meeting that was not held in Bentonville.
Gus Strand’s Education
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California State University-Bakersfield
BA , Communication, Fine Arts , 1991 — 1994
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California Polytechnic State University-San Luis Obispo
Aeronautical Engineering 1985 — 1988
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Achieve Global
Certification , Certified to deliver all Achieve Global products
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Advantage Performance Group
Certification ,
Certified in the Advantage Way methodology and the Success Case Method of training evaluation.
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Center for Leadership Studies
Certification ,
Certified to deliver the Situational Leadership Suite of programs.
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Escalon HS
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Personnel Decisions International
Certification ,
Certified in the Profilor for Executives and Profilor for Managers 360 degree assessments.
Gus Strand’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
