Agent Tools Manager, Customer Operations at Expedia
Greater Seattle Area
- Current
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- Agent Tools Manager at Expedia
- Past
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- Technology Solutions Manager at Expedia
- Application Developer at T-Mobile USA
- eLearning Development Lead at T-Mobile USA
7 more...
- Education
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- University of Washington
- Brandeis University
- Williams College
- Germantown Friends School
- Recommended
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22 people have recommended Greg - Connections
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- Industry
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Greg Meyer’s Summary
Over 10 Years of Experience in Technology Management and Leadership
Consistent Record of Developing IT and CRM/KM Solutions that Produce Quantifiable Results, Performance Improvement for Large Call Center Teams, and Conversion Rate Increase for Telesales Agents
Accomplished, positive, outcome-driven manager with strong leadership credentials and technology-business knowledge. Lead and empower team members by providing the tools and strategies for success. Demonstrate in-depth understanding of business requirements and exceed customer expectations.
Greg Meyer’s Specialties:
Core competencies include:
• Start-Up to Fortune 500 Company Experience
• Organizational Needs Assessment & Fulfillment
• Customer Requirements/Needs Analysis & Evaluation
• Collaboration, Mentoring, Training & Leadership
• Enterprise System Design & Implementation
• Web-Based Product Development & Rollout
• Business Process Optimization
• Project and Program Management
• Content/Knowledge Management
• CRM
Greg Meyer’s Experience
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Agent Tools Manager
Expedia
(Public Company; EXPE; Leisure, Travel & Tourism industry)
April 2009 — Present (4 months)
Lead an operations team that creates, maintains, and leads the execution of product roadmaps for call center Agent Desktop applications and provides consultative assistance and system configuration for these systems.
Greg Meyer’s Education
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University of Washington
MBA , Technology Management , 2006 — 2008
Selected Courses: Competitive Analysis, Macroeconomics, Data Analysis & Decision Modeling, New Product Marketing, Leadership, Global Management, Corporate Financial Strategy, Operations Management, Managerial Accounting, Negotiation, Change Management. Finished 17th of 89 teams in Business Plan competition.
- Activities and Societies:
- Founded Alumni social networking group on LinkedIn.
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Brandeis University
M.A. , History of American Civilization , September 1994 — February 1996
Crown Fellow.
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Williams College
B.A. , Fine Arts, American History , September 1989 — June 1993
Honors Thesis, "The Image of the American Family in Cold War America." Dean's List.
- Activities and Societies:
- Ultimate Frisbee team.
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Germantown Friends School
H.S. , 1976 — 1989
