Greg Hyer

Welcome,

I am a Rhode Island born individual that graduated from high school in Florida then moved to Northern Virginia to improve my professional experience to make a final stop in the Raleigh - Durham, North Carolina area to live the rest of my life.

What I would like out of where I work is to be a champion, not only for my own interests, but also for those around me. My colleagues think of me as supportive, encouraging, and proactive. I offer a talent for working cross-functionally and a commitment to advocacy. I have an innovative leadership style, expressive work personality, strong multi-tasking skills, and trusting work style.

I enjoy professional networking. I am a giver rather than a taker. I look at networking relationships as an opportunity to know what someone can do for someone I may know. I try to help where I can and expect nothing in return. I encourage other networking professionals to examine their networking strategies and show them that putting others before themselves will get them much further.

I am a believer in spiritual capitalism. Integrity and commitment are just as important to a business as efficiency and profitability. It is important to take into consideration how the decisions of a business affect the world at a macro and micro level. The mentality in business of the survival of the fittest is over.

I welcome networking with all member of Linking Raleigh, NC. Please feel free to send me an invite to connect so we can get to networking! HOWEVER, before we can start networking you must include the reason why you want to connect. Please do not use a canned message. It does not start the relationship off with value.

I will never solicit invites to connect to people I have not met in person or to people I have no intention of doing direct business with.

Greg Hyer’s Specialties:

Right-brain abstract thinker
Fanatical customer service and critical thinking skills
Customer Retention, Inside sales, market share and awareness improvement,
Management; employee, operations and project related
Help Desk, Account Support, Sales Support
Computer desktop hardware and software troubleshooting and repair
Microsoft Word, Excel, PowerPoint, and Access, Adobe InDesign and Photoshop, SalesForce.com
Local Raleigh - Durham area networking advocate, Online Community Administration

Greg Hyer’s Experience

Manager of Customer Retention

iContact

(Privately Held; Information Technology and Services industry)

February 2009 — Present (10 months)

With over 50,000 customers, iContact is a leading on-demand email marketing service based just out side of RTP in the Raleigh - Durham, North Carolina area. iContact allows organizations of all sizes to easily create, send, and track email newsletters, RSS feeds, surveys, and auto responders.

As the first Manager of Customer Retention I am responsible for developing a comprehensive customer retention program that targets specific points in the customer lifecycle map. By targeting these touch points we will begin using proactive and reactive tools and strategies to improve customer retention. These strategies will be measured, tested and adjusted by analyzing certain triggers that determine the current retention rate, lifetime customer value and the the cost to retain a customer. In addition, I will be working with the Manager of Billing to implement a strategy to retain customers calling to cancel their account. The mission of retention at iContact is to strengthen customer loyalty by understanding customers pain points then acting on them through education, partnership and development.
Founder
LinkingRaleighNC.com (Sole Proprietorship)

(Sole Proprietorship; Online Media industry)

April 2008 — Present (1 year 8 months)

LinkingRaleighNC.com is a professional networking group based in the Raleigh - Durham area. Linking Raleigh NC.com is a resource for professionals who value networking and job seekers looking for a new opportunity in the Raleigh - Durham area.

LinkingRaleighNC.com features a social community to connect with friends and co-workers, a Business Directory of Triangle based businesses, the OpenLink job board, Member Blog Feeds, Local News Blog Feeds, Events Calendar and more. If you are looking to improve your network in the Raleigh - Durham and Triangle area consider joining Linking Raleigh, NC on LinkedIn.com and visit http://www.linkingRaleighNC.com to learn more.

Here are some places where you can find LinkingRaleighNC.com
LinkedIn Group: http://linkedIn.LinkingRaleighNC.com
Facebook Fan Page: http://Facebook.LinkingRaleighNC.com
YouNoodle: http://YouNoodle.LinkingRaleighNC.com
Inside919: http://Inside919.LinkingRaleighNC.com
Twitter: http://www.twitter.com/LinkingRaleigh
Twitter OpenLink Job Board: http://www.twitter.com/OpenLinkLRNC

Here are some links to features on LinkingRaleighNC.com
My Community: http://My.LinkingRaleighNC.com
OpenLink Job Board: http://OpenLink.LinkingRaleighNC.com
Events List: http://Events.LinkingRaleighNC.com
ASR

BDS Marketing

(Privately Held; Marketing and Advertising industry)

October 2005 — Present (4 years 2 months)

BDS Marketing is a retail marketing organization that assists consumer electronics and apparel vendors with retail sales, marketing and merchandising awareness and market share.

•Support various consumer electronics vendors with market reconnaissance.
•Participate in marketing events and sales demonstrations to improve market share.
•Consistent top sales performer.
•Train retail sales employees about specific consumer electronics like Sony HDTV’s and digital cameras and Bosch appliances.

Covered both the Washington DC metro area and the Raleigh - Durham metro area
Sales Associate

iContact

(Privately Held; Information Technology and Services industry)

July 2008 — February 2009 (8 months)

With over 50,000 customers, iContact is a leading on-demand email marketing service based just out side of RTP in the Raleigh - Durham, North Carolina area. iContact allows organizations of all sizes to easily create, send, and track email newsletters, RSS feeds, surveys, and autoresponders.

As a sales associate I take incoming calls to answer pre-sales questions, explain our services and generate leads for the enterprise sales team. I also participate in customer outreach programs to improve awareness of email marketing best practices and identify those who may need an out sourced solution to improve their email marketing ROI.
Account Support Manager

XATA Corporation

(Privately Held; Telecommunications industry)

August 2004 — July 2008 (4 years )

XATA Corporation is a leader in multimode asset tracking and messaging information technology management tools for the transportation and logistics industry.

I oversaw the account support for 102 clients and their respective account and sales managers. Activities included contract and order management, accounts receivable activities, inventory management and inside sales.

Accomplishments
•Produced over $1 million in additional revenue through inside sales activities in 2007
•Renewed and extended contracts for several accounts
•Produced training material for customers which included manuals, video and CD’s
•Project team member for Siebel OnDemand implementation
•Developed database for account and sales managers to analyze customer activities

Office was located in the Washington DC metro area (Herndon, VA)
Senior, Geek Squad and Former Business Pro

Best Buy

(Public Company; BBY; Retail industry)

April 2003 — March 2005 (2 years )

Best Buy is the country’s largest consumer electronics retailer.

•Converted Best Buy tech bench to the Geek Squad format.
•Implemented cultural change and trained sales associates on new service techniques, pricing, and tips for daily operations
•Generated new install and home technology service sales through the Geek Squad format.
•Repaired customer computers with issues related to software corruption from virus and spy ware infestations, configuration issues, and operating system failures. Diagnosed hardware failures such as hard drive crashed and data recovery, card and motherboard failures. Completed upgrades to include hard drives, memory, video cards, network cards, sound cards. Performed system tune ups to improve computer performance.

Assigned to Springfield, VA and Manassas, VA locations.
Assistant Store Manager

Office Depot

(Public Company; ODP; Business Supplies and Equipment industry)

March 1998 — January 2003 (4 years 11 months)

Office Depot is one of the country’s largest office products suppliers.

•Started as part time copy and print employee.
•Promoted employee development and conduct performance reviews.
•Transferred to new store and reduced controllable costs by $100,000 in five months by managing inventory and controllable costs which returned the store to profitable by the end of the year.

Assigned to Melbourne, FL, Manassas, VA, Reston, VA and Sterling, VA locations.

Greg Hyer’s Education

Northern Virginia Community College

Associates , General Studies , 2005 — 2008

Emphasis on Business
Florida Institute of Technology

Business Administration 1997 — 1998
Florida Air Academy

Diploma , High School , 1993 — 1997

Military Order of the Purple Heart Medal recipient (1996)
American Legion General Military Excellence Award (1997)

Activities and Societies:

National Honor Society Chapter President, Cross Country, Track, Kitty Hawk Air Society, Honor Guard Commander.

Additional Information

Greg Hyer’s Interests:

Business, particularly in improving business function and financial performance Spiritual Capitalism Professional Networking Web design Social Media for professionals