Speaker, Author, Consultant, Rep Connection Inc.
Greater Denver Area
Speaker, Author, Consultant, Rep Connection Inc.
Greater Denver Area
Results-driven leader adept at utilizing technology and managerial skill to maximize profits and customer satisfaction.
Able to quickly assess and evaluate situations with a perspective that allows strategic insights that drive tactics.
Excels at systematically moving multiple complex issues/priorities forward simultaneously.
Experienced executive that manages through structure, processes, training and communication rather than micromanagement.
A change agent and facilitator that seeks to be “best in class" in everything undertaken.
Strong team builder able to streamline operations, improve staff performance, and develop consensus.
Public Speaking
Published Author
Business Process Design
Continuous Improvement
Budgeting
Knowledge Management
SWOT Analysis
TQM
Partner Relationship Management
Operations
Warehouse Management
Project Management
Website Strategic Design
(Management Consulting industry)
January 2000 — Present (8 years 10 months)
Direct all aspects of channel marketing and technology consulting firm, servicing nationwide client base. Work directly with executives and leaders within client companies to provide expertise, recommendations, and support on critical initiatives, including satisfaction surveys, security assessments, and scalable IT solutions. Key Accomplishments:
* Served as a member of the Security Assessment team for the Los Angeles International Airport post 9/11. Contributed to the identification of 18 security issues.
* Developed a user manual for an Application Service Provider that received recognition for quality and depth; designed and analyzed results for Customer Service Survey spanning 20+ companies.
* Developed and administered Customer Satisfaction Surveys for a number of HVAC, Industrial and Gift manufacturers.
* Performed "Staple Gregg to a Bunch of Orders" assessments for manufacturers.
(Non-Profit Organization Management industry)
2003 — 2008 (5 years)
Played key role in launching and managing the Gift and Home Trade Association, serving as the Executive Director from 2003-2008. Grew membership from start-up of 100 companies to 376, coordinated 5 conferences with year-over-year growth, and expanded newsletter from quarterly to semimonthly distribution. Additional contributions included:
- Recommended 1st off-site strategic planning meeting that grew into 2-day annual event.
- Launched the Education Committee that developed 2-day specialized training seminar for sales associates.
- Organized and executed “Envisioning the Ideal Gift Industry” meeting of 16 key leaders for strategic planning.
(Privately Held; Construction industry)
August 1986 — January 2000 (13 years 6 months)
Grew sales within key manufacturers, including IMCOA ($150,000 to $1.5 million per year). ASA “Top Brass” award , Association of Independent Manufacturers’ Representatives awards, and the Manufacturers’ Representatives Education & Research Foundation Award of Excellence.
* Facilitated inside sales from $4.1 million to $9.6 million, as well as service level increase to 96+%, by designing and implementing order entry, sales tracking, warehousing, and inventory management system utilizing low-cost networked PCs and 4G relational database system.
* Reduced shipping times from 3 days to 24 hours (with concurrent 133% volume increase) by redesign workflows and processes, changing warehouse compensation, and implementing automated tracking of productivity.
* Implemented internal product and skills training program and audio/videotape training library, leading to improved capabilities, enhanced professional development, and 1,300+ tape library.
(Privately Held; 11-50 employees; Computer Software industry)
1981 — 1986 (5 years)
Software publishing/sales company. In charge of all advertising activities and marketing materials.
Drove company’s growth from start-up with zero revenues to $1.5 million in annual sales within 5 years with zero external funding.
* Teamed with 6 companies to create “Cooperative Software Catalog” mailed to 120,000 IBM PC owners, list rental income totaling $60,000 on zero investment from RMSS.
* Created “Experienced User Consultant” program that allowed for on-site installation and support on national basis; one of the 1st microcomputer company to charge for technical support, as well as providing one of the 1st online technical support forums.
* Earned ICP Million Dollar Award for achieving $1 million in sales of Desktop Accountant.
(Public Company; 501-1000 employees; Industrial Automation industry)
1979 — 1981 (2 years)
Supervised programming team of 6.
Responsible for ROM embedded systems programming written in assembly language, resulting in fewest known errors of any instrument in Vista product launch.
Wrote real-time operating system for above instrument.
MBA, Business, 1999 — 2001
Masters, Electrical Engineering, 1976 — 1979
Thesis: "A Floppy Disk Based File Management Peripheral"
B.S. magna cum laude, Chemistry, 1972 — 1975
Established University's Wilderness/Human Relations program
American Society of Association Executives, ASAE
Colorado Society of Association Executives, CSAE
Institute of Management Consultants, IMC
Manufacturers Representatives Education and Research Foundation, MRERF
Institute for Professional Advancement, IPA
Certified Professional Manufacturers Representative
Certified Sales Professional
American Supply Association (ASA) Top Brass Award
ICP Million Dollar Award
Phi Beta Kappa
Phi Kappa Phi
Beta Gamma Sigma