
Experienced Print & Multimedia Designer, and Office Services & Technology Support Provider
Greater Atlanta Area

Experienced Print & Multimedia Designer, and Office Services & Technology Support Provider
Greater Atlanta Area
I have successfully owned and operated grayCeworks small business solutions, a computer, business services, and graphic design consultancy company, since 1998.
I have also worked with other companies prior to, and in addition to, owning my own business. Each has provided experience and skills that have enabled me to provide outstanding service to past and current clients.
My attention to detail, along with my ability to conceive and implement projects in several areas of expertise, has helped me to develop a portfolio that includes well known companies such as Arby’s Corporation, as well as small local businesses like VTG Development Corp. In 2005, I moved my business from Phoenix, Arizona to Atlanta, Georgia, and it has been steadily growing ever since.
graphic design, web layout and design, network setup and repair, software training, computer building and repair, business writing and correspondence, database or spreadsheet design and maintenance, branding and identity, desktop publishing, multimedia presentations, HTML, CSS
(Real Estate industry)
2009 — Present (less than a year)
Creating a custom solution for a combined Content Management System and Property/Project Management System, along with creating and updating the web graphics and templates, and adapting the site to be more search-engine friendly.
(Music industry)
2009 — Present (less than a year)
Complete re-design of the original website, which was more than 10 years old. Upgrading the site to add additional functionality such as online scheduling and payments, e-commerce capability, social networking, remove frames, integrate various existing blogs, social profiles, to create a unified brand, create new graphics and templates and create a comprehensive style guide for the PSSM brand identity, and give the site an entire new look and feel. Also adding new back-end functionality and access control, permissions, schedule editing and approvals, accounts receivable reporting, and other administrative functions.
(Security and Investigations industry)
2008 — Present (1 year )
• A highly visible position in the building reception area of a high-rise condominium complex, which requires dealing with the public and with the private building residents in a professional manner, as well as acting on behalf of the Board of Directors and Property Management to disseminate information, enforce policies, and assist in implementing new policies and procedures.
• Observing and reporting the overall security and safety of the residents and property by monitoring the security cameras and walking the property. Announcing of visitors, enforcing access control policies for visitors and vendors to the building and parking areas.
• Coordinating schedules for private functions and common area usage, as well as contractor and construction schedules.
• Reporting maintenance and housekeeping issues, and monitoring common areas for hazards. Responding to emergency situations and assisting emergency personnel as required.
• Communicating building, security, and resident issues to the Property Manager, Maintenance Engineer, or Board of Directors.
• Recently developed new systems of tracking issues and maintaining important resident information.
(Sole Proprietorship; Graphic Design industry)
1998 — Present (11 years )
• Making sales presentations to small businesses, creating proposals, time-lines, & estimated budgets
• Troubleshooting, supporting, & educating clients in the use of technology/software
• Providing business correspondence, graphic design, marketing, & document creation services
• Recommending and implementing marketing & promotional suggestions
• Working with vendors, artists, photographers, & printers, selecting media or products to be used, estimating costs and production schedules
• Utilizing knowledge of product/service & audience characteristics to create layouts for marketing materials, write/edit copy, & produce final multimedia packages or camera ready-art for approval & production
(Fine Art industry)
September 2008 — May 2009 (9 months)
Project: Young Audiences website for Woodruff Arts Center
Concept: A sleeker, brighter, more interactive site, with ability to order online and interact with customers, as well as provide options such as bookmarking and social media. To get away from the "cutesy kid oriented theme" of the current site, and gear the site towards parents, educators, and organizations that are looking to provide fine arts education to children.
• Compete re-design of website and online newsletter, including graphics, layout, CMS conversion to Joomla, with VirtueMart e-commerce functionality, interactivity, and social media and web 2.0 functionality.
• Provide training and support on the new CMS and e-commerce features. Oversee transition of current site to new site, and ensure complete functionality.
• Support and maintenance of current site until completion of new website
• Project completed 05/2009. Site was later transitioned to a different platform to conform and be integrated with Woodruff Center's new web platform (Sitecore) and was therefore re-designed again by the developers who were working with that platform.
(Information Technology and Services industry)
2007 — 2008 (1 year )
• Hired full-time with expanded duties after contracting 4 months through Navigator Staffing (08/2007 – 11/2007)
• Earned awards and letters of recognition for providing a high level of quality service to customers and teammates
• Suggested & sold products based on customers’ needs, averaging more than $1500 per week in sales
• Provided customers technical support for account and billing issues or product issues, assisted with browser, email, and photo usage, investigated the root causes of the problems and solved them completely and efficiently
• Created departmental Knowledge-Base articles for troubleshooting & correcting customer issues
• Created Sales Tracking spreadsheet & submitted updates for resource files to improve reporting & efficiency
(Real Estate industry)
June 2006 — 2008 (2 years )
(Public Company; Staffing and Recruiting industry)
September 2003 — November 2008 (5 years 3 months)
assignments included:
Arby's Corporation, Landmark – ARC, Wells Fargo Conference Center, Wells Fargo SBA, SunAmerica Securities
• Managed office operations, ordered supplies, created purchase orders, invoices, and collections notices
• Planned conferences and scheduled appointments, interacted with clients regarding inquiries and accounts
• Handled business correspondence and document creation, maintained records, entered data & created reports
• Earned bonuses by presenting available properties for lease/sale, processed applications, checked references
• Conceived & produced layouts & camera ready art for print and final multimedia marketing presentations using industry standard software, worked with vendors and other departments to coordinate production
(Information Technology and Services industry)
2007 — 2007 (less than a year)
(Public Company; 10,001 or more employees; Restaurants industry)
August 2006 — September 2006 (2 months)
• Conceived & produced layouts for print and multimedia marketing presentations using industry standard software
• Produced mechanical and computer generated camera-ready art
• Worked with vendors and other departments to coordinate production of materials
(Graphic Design industry)
1998 — 2005 (7 years )
• Worked with client on several projects:
marketing brochures, corporate identity redesign, and logo designs
upgrading & building custom computer systems
software and hardware education
computer repair and troubleshooting
networking between PC and MAC environments
• Fulfilled project specifications on-time and under-budget
• Continued consultation on an as-needed basis
(Information Technology and Services industry)
1997 — 2005 (8 years )
• Executive Secretary for CEO of GlobalVest, offered permanent position
• Receptionist for SouthWest Education Center, hired permanent
• Managed general office operations, ordered supplies, created purchase orders, invoices, and collections notices
• Planned conferences and scheduled appointments, interacted with clients regarding inquiries and accounts
• Handled business correspondence and document creation, maintained records, entered data & created reports
• Performed data entry and research with Bank of America and CIGNA
(Information Technology and Services industry)
2000 — 2001 (1 year )
• Supervised and scheduled junior techs, trained in products, sales, and troubleshooting procedures
• Provided education and workshops for customers in software and hardware usage
• Managed workflow, created proposals including project specifications and estimated costs and schedules
• Designed and implemented a Customer Sales Tracking database, and a linked Inventory & Purchasing database
• Responsible for store security, cash and credit transactions, purchasing, invoicing, and shipping & receiving
• Analyzed customers’ computing requirements and recommended best hardware and software configurations
(Financial Services industry)
1998 — 1999 (1 year )
• Executive Secretary for CEO, President, & Secretary of GlobalVest, offered permanent position
• Managed general office operations, ordered supplies, created purchase orders, invoices, and collections notices
• Planned conferences and scheduled appointments, interacted with clients regarding inquiries and accounts
• Handled business correspondence and document creation, maintained records, entered data & created reports
(Information Technology and Services industry)
1995 — 1997 (2 years )
• surveyed clients by phone for the purpose of documenting effectiveness of treatment programs
• designed, edited, and produced the Teen Families Together newsletter
(Privately Held; 1-10 employees; Printing industry)
August 1994 — December 1994 (5 months)
• Designed and produced layouts for print marketing materials including brochures & signage
• Completed mechanical and computer generated camera-ready art
• Proofread and typeset copy provided by clients, researched and wrote copy if needed
(Retail industry)
1991 — 1994 (3 years )
• Supervised sales associates, managed workflow, trained in products & sales, provided customer service
• Created sales displays and signage, recommended add-on purchases to customers
• Handled cash & credit transactions, balanced registers & store safe, made daily deposits and sales reports
BA , Multimedia Communications , 1998 — 1999
AA , Visual Communications , 1992 — 1994
new technology and software, user support, web design, graphic design, writing, wolves, small business
AIGA, TechRepublic