
Master Technical Communicator
Greater Salt Lake City Area

Master Technical Communicator
Greater Salt Lake City Area
17 more...
I am an experienced professional communicator, information developer, and team leader, with a proven ability to effectively communicate both business and technical knowledge to diverse audiences. I create award-winning documents (both technical and non-technical) and products for companies of all sizes, from startups to Fortune 500 companies. I bring a wide range of knowledge and experience to my work, and the ability to see the immediate details and place them in a larger context.
My experience includes 10+ years managing both creative and technical personnel, and in two positions increased revenues by 105% ($0.7M), and 45% ($0.11M). I have a strong knowledge of the disciplines supporting product development, (configuration management, change control, engineering, QA, localization, etc.), as well as a working knowledge of databases, spreadsheets, and project-management tools such as MS Project. I have a history of successfully employing risk/mitigation analysis to identify potential problems and opportunities.
My skills include effective team leadership, clear writing, strong (and sensitive) editing, information architecture, document architecture, publication design, usability, desktop publishing, conceptual illustration, and writing for the Web.
Team leadership, Publication management, Technical writing, Editing, Web writing, Website and Digital community development, Usability, User assistance, Teaching, Research, Copywriting
(Consumer Services industry)
July 2008 — Present (1 year 5 months)
Providing automated barista machines to businesses so that they can offer superior hot beverages to their clients and staff.
(Privately Held; Computer Software industry)
June 2008 — Present (1 year 6 months)
* Create functional User Interface specifications (including images) for company's signature web-based product.
* Develop PDF-based submittal forms for new-customer solicitation.
* Design and prototype User Assistance documents.
(Music industry)
September 2001 — Present (8 years 3 months)
Magpie House Concerts is a concert series started by my late wife and myself to help showcase and promote acoustic music in the Salt Lake City area. We have hosted over 50 concerts over 8 years. In 2008 we were awarded "best intimate venue" by the Salt Lake Weekly.
(Civic & Social Organization industry)
April 1996 — Present (13 years 8 months)
Assist with rescue and placement of Shiba Inu, Akitas, and Jindos. Transport assistance for other breeds. Home evaluations for other breeds. Temprament evaluations for Northern Breeds.
M.S. , Technical Communications , 1989 — 1990
One of two students that completed the entire course of study in a single year. GPA: 4.0 Was also awarded a Certificate in Graphics.
M.A. , English (Rhetoric, Poetics) , 1987 — 1989
Thesis title: "Shadows and Vampires: A Poetry Collection" published 1989
NA , Technical Theatre , 1983 — 1984
Lighting Designer for two mainstage Hilberry shows (The Beaux' Stratagem, The Liar)
Sound Designer for two mainstage Hilberry shows (Hamlet, Misalliance)
B.A. , English; minor in Technical Theatre , 1980 — 1983
Lighting Designer for MUSSOC productions of "South Pacific" and "Guys and Dolls",
Technical Director for "Guys and Dolls"
NA , Technical Theatre , 1979 — 1979
Writing, Thinking, Language, and Perception, Poetry, Technology, Law (practice and theory), Singer-Songwriter music, House Concerts, Shibas, Akitas, Jindos, Martial Art
Senior Member- Society for Technical Communication (STC),
Past Chapter President - Intermountain Chapter of STC,
Assorted other positions in both IM-STC and in STC at large,
Full Member - Institute for Electrical and Electronic Engineers (IEEE),
Member - IEEE Professional Communication Society,
Full Member - Association for Computing Machinery (ACM),
Organizer, Susanne Millsaps Performing Songwriter Showcase (at the Snowbird Mtn Music Festival)
Multiple Chapter-level STC writing awards.
Multiple Regional-level STC writing awards.
STC International Technical Publication Competition "Excellence" award.