Graham Jenkin

Current

• User Experience Manager at Google Inc.

Past

• User Experience Design Lead at Google Inc.
• User-centered Design & Research Executive at Bank of America
• Lead Interaction Designer at Bank of America

• Senior Information Architect at Interactive Planet
• Internet Consultant at Dyncorp (now Computer Sciences Corp)
• Webmaster at Australian Democrats

see less...

3 more...

Education

• The University of Queensland
• University of Massachusetts, Amherst

Recommended

1 person has recommended Graham

Connections

218 connections

Industry

Internet

Graham Jenkin’s Experience

• User Experience Manager

  Google Inc.

  (Public Company; 10,001 or more employees; GOOG; Internet industry)

  February 2007 — Present (2 years 10 months)

  * Managing team of designers responsible for user experience projects for Google's advertisers and publishers
  * Overseeing design enhancements to Google AdWords, AdWords Editor, Analytics and AdSense

• User Experience Design Lead

  Google Inc.

  (Public Company; 5001-10,000 employees; goog; Internet industry)

  May 2006 — February 2007 (10 months)

• User-centered Design & Research Executive

  Bank of America

  (Public Company; 10,001 or more employees; BAC; Banking industry)

  October 2004 — May 2006 (1 year 8 months)

  * Manager of user interface design and research team responsible for bankofamerica.com – most visited financial services web site
  * Led redesign of bankofamerica.com – 60 percentage point conversion rate increase on core product sales
  * Led partnership with IDEO to develop vision and roadmap for next generation financial services experience
  
  Industry Recognition
  2006 Webby Awards: People's Voice Winner, Webby Award Winner

• Lead Interaction Designer

  Bank of America

  (Public Company; 10,001 or more employees; BAC; Banking industry)

  November 2001 — October 2004 (3 years )

  * Led design for Bank of America's online banking and bill pay product, with 20 million active users (largest online bank subscriber base)
  * Partnered with Marketing to develop and implement new brand platform across all online properties
  * Led bill pay redesign efforts resulting in 80 percent customer delight and 30 percent increase in utilization

• Senior Information Architect

  Interactive Planet

  (Internet industry)

  January 2000 — November 2001 (1 year 11 months)

  * Lead Information Architect for a range of IPI's clients including Bank of America, Kodak, VirtualBank, Egon Zehnder International, World Travel Partners, and Emory Healthcare
  * Partnered with IBM Global Services to design and develop BofA's unified environment for the delivery of a range of financial services online, including transition to WebSphere platform
  * Partnered with Accenture and DiamondCluster to design and deliver BofA's Loans.com sub-brand home loan sales and fulfillment offering

• Internet Consultant

  Dyncorp (now Computer Sciences Corp)

  (Information Technology and Services industry)

  January 1999 — January 2000 (1 year 1 month)

  * Internet lead for key client: Environmental Protection Agency
  * Designed and developed EPA R4's unified web site, integrating disparate content and implementing distributed web development process
  * Developed metrics reporting system, content management, web authoring system, and web-based applications

• Webmaster

  Australian Democrats

  (Political Organization industry)

  January 1995 — September 1998 (3 years 9 months)

  * Led design & development for first Australian political party web site
  * Developed content management system handling over 10,000 documents including press releases, parliamentary speeches, and bios
  * 1998 West Australian: best web site of any Australian political party

Graham Jenkin’s Education

• The University of Queensland

  BE , Civil , 1989 — 1992

  Graduated with Honours I. Received the University Medal 1992. Received PIANC Prize for an Undergraduate Coastal Engineering Thesis 1992. Received the Kenneth A. Thiess Prize in Structural Engineering 1992. Received the C.N. Ross Prize 1990.

• University of Massachusetts, Amherst

  1991 — 1991

  International exchange student for Fall Semester 1991.