Strategic Advisor to Loyalty Factory
Cologne Area, Germany
- Current
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- Associate Partner at Strategyn UK
- Associate at Optima Value
- Strategic Advisor at Loyalty Factory
- Customer Value Management Guru at CustomerThink (formerly CRMGuru)
- Past
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- Associate at CACI Sophron
- Interim Head of CRM at Toyota Financial Services
- Principal at PricewaterhouseCoopers
- Principal at OASiS Group
- Senior Consultant at KPMG Management Consulting
- Operations Research Analyst at British Airways
- Education
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- The University of Edinburgh
- Wye College, University of London
- Caistor Grammar School
- Recommended
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2 people have recommended Graham - Connections
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connections
- Industry
- Management Consulting
- Websites
Graham Hill’s Summary
I have worked at the forefront of customer-driven business for over 20 years with major management consultancies, as an independent consultant and as an interim manager. My specialties include the financial services, telecoms, automotive, building and aviation industries, and the public sector.
My current work is in the areas of Customer-driven Innovation, Customer Experience Management, Customer Lifecycle Management, Customer Value Management and Customer Co-creation
I am an Associate Partner at Strategyn UK, an Associate at Optima Value and the resident Customer Value Management guru at CustomerThink, formerly CRMGuru, (www.customerthink.com), the leading independent CRM portal
Graham Hill’s Specialties:
Experience in all aspects of Customer-driven Innovation, Customer Experience Management, Customer Lifecycle Management, Customer Value Management and Customer Co-creation, in particular, pilot project management, large-scale change management, organisation development, management training and M&A due diligence
Graham Hill’s Experience
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Associate Partner
Strategyn UK
(Management Consulting industry)
December 2008 — Present (1 year )
Client Engagement Director designing, planning, implementing and running outcome-driven innovation projects for broad range of clients.
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Associate
Optima Value
(Management Consulting industry)
December 2008 — Present (1 year )
Client Engagement Director designing, planning, implementing and running customer value management projects for broad range of clients.
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Strategic Advisor
Loyalty Factory
(Privately Held; Information Technology and Services industry)
2005 — Present (4 years )
Strategic Advisor providing startup guidance to help Loyalty Factory achieve its business growth targets.
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Customer Value Management Guru
CustomerThink (formerly CRMGuru)
(Privately Held; 11-50 employees; Public Relations and Communications industry)
May 2003 — Present (6 years 7 months)
Customer Value Management Guru at CustomerThink providing thought leadership, practical advice to CustomerThink members and content for the CustomerThink portal
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Associate
CACI Sophron
(Public Company; Management Consulting industry)
April 2002 — December 2008 (6 years 9 months)
Client Engagement Manager selling, planning, implementing and running major CRM, CEM & CLM projects for clients such as ERA GSM in Poland, the Royal Bank of Scotland, O2 in the UK, Toyota in Germany and Vodafone in Greece.
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Interim Head of CRM
Toyota Financial Services
(Public Company; 1001-5000 employees; TM; Financial Services industry)
October 2006 — November 2007 (1 year 2 months)
Interim Head of CRM responsible for the design, development, implementation and operational management of all aspects of CRM for Toyota Financial Services in Germany
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Principal
PricewaterhouseCoopers
(Privately Held; 10,001 or more employees; Management Consulting industry)
September 1996 — April 2002 (5 years 8 months)
Principal in German Telecoms Practice, and then UK Telecoms and Aviation Practices. Broad range of clients in financial services, telecoms, automotive, utilities and aviation industries, and the public sector.
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Principal
OASiS Group
(Privately Held; 51-200 employees; Management Consulting industry)
September 1991 — October 1996 (5 years 2 months)
Principal in Telecoms Group
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Senior Consultant
KPMG Management Consulting
(Privately Held; 10,001 or more employees; Management Consulting industry)
August 1987 — September 1991 (4 years 2 months)
Senior Consultant in Systems Development Group
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Operations Research Analyst
British Airways
(Public Company; 10,001 or more employees; Airlines/Aviation industry)
July 1984 — August 1987 (3 years 2 months)
Operations research analyst in Business Systems Operations Research.
Responsible for aircraft scheduling simulation and operations.
Part of the Change Team for 'A Day in the Life'.
Graham Hill’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- reference requests
- getting back in touch
