Founder, Social Media for Social Change
Greater Boston Area
- Current
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- Founder at Social Media for Social Change
- Founder/Editor at DesignBoston design blog
- Past
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- Project Coordinator at Centerwatch
- Nonprofit Account Sales at Firstgiving
- Customer Account Representative at Teletrac, Inc
- Customer Support at Netspoke Inc.
- Account Manager at AutoTrader.com
- Service Associate at Atamian VW-Honda
- Sales Associate at Atamian VW-Honda
- Account Manager at Verizon
- Education
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- New England Institute of Art
- Northeastern University
- University of Massachusetts, Lowell
- Recommended
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14 people have recommended Gradon - Connections
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244
connections
- Industry
- Marketing and Advertising
- Websites
Gradon Tripp’s Summary
My passion for building customer relationships and meeting revenue targets, combined with my knowledge of several different online and communications technology sectors, provides me with a unique understanding of how to connect with users (and potential users) to transform them from one-time purchasers to consistent buyers and lifelong investors in a brand.
Gradon Tripp’s Specialties:
Sales techniques, relationship management, community management, post-sale follow-up, client and customer service and support, Internet marketing and advertising, online brand development, creative writing, web conferencing and training
Gradon Tripp’s Experience
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Founder
Social Media for Social Change
(Philanthropy industry)
June 2008 — Present (1 year 2 months)
SM4SC is an organization that's bringing the online social media community together to raise awareness and celebrate how collaboration—both online and offline—can change the world for the greater good.
• Create overall vision and concept for organization.
• Primary liaison between SM4SC and the charitable organizations we support.
• Build community support using a wide variety of social networking platforms including Wordpress, Facebook, Twitter, Digg, MySpace, and more.
• Delegate and oversee event planning, fund raising and sponsorship outreach, and public relations activities. -
Founder/Editor
DesignBoston design blog
(Design industry)
September 2006 — Present (2 years 11 months)
http://www.designboston.org
Founder and Editor of a design blog based in Boston, showcasing architecture, interior design, product design, and green design from around the city and beyond.
Responsibilities include:
• Develop DesignBoston.com into a leading blog for design reviews and analysis for the Greater Boston area and beyond.
• Ongoing and active participation in wide variety of social networking platforms including Twitter, Facebook and Blogger and to engage with design, technology and media communities.
• Write news articles reporting on design industry news and events.
• Conduct in-depth analysis of local architecture and interior design projects.
• Interview design industry leaders in Boston and beyond.
• Coordinate public relations and online and offline efforts to connect with local and global consumers.
• Optimize site using traditional search engine marketing and optimization techniques. -
Project Coordinator
Centerwatch
(Public Relations and Communications industry)
2008 — 2009 (1 year)
• Consult Director of Technology on ways to incorporate social media tools into upcoming website redesign.
• Coordinate print, email and online marketing campaigns.
• Run and analyze weekly new sales and inventory reports for trends or potential challenges/opportunities.
• Coordinate email blasts of the clinical trial industry’s leading weekly and monthly newsletters.
• Manage support lifecycle from initial setup and walkthrough, through to ongoing technical support.
• Manage inventory of publications and marketing materials. -
Nonprofit Account Sales
Firstgiving
(Privately Held; Fund-Raising industry)
2009 — 2009 (less than a year)
• Sold peer-to-peer online fundraising solutions to charities throughout the U.S.
• Trained new accounts on best practices and managed post-sale customer relationships to ensure successful fundraising efforts. -
Customer Account Representative
Teletrac, Inc
(Privately Held; 501-1000 employees; Telecommunications industry)
August 2006 — July 2007 (1 year)
• Facilitated on-site training for new customers in all aspects of leading vehicle-tracking software.
• Managed client relationships regarding all customer issues including accounts payable, end-user training, and technical support.
• Coordinated and helped to manage Help Desk support for client service issues.
• Closed new business with existing clients by negotiating pricing for additional tracking units and fulfilling new sales orders. -
Customer Support
Netspoke Inc.
(Privately Held; 51-200 employees; Telecommunications industry)
February 2005 — July 2006 (1 year 6 months)
• Provided stellar customer support for web and audio conferencing company.
• Managed support lifecycle from initial setup and walkthrough, through to ongoing technical support.
• Performed daily training sessions to promote and encourage quality customer relationship management.
• Offered Internet technical support including diagnosing issues involving Java, pop-up blockers, JavaScript security settings, cookies and other interactions with common web browsers.
• Real-time call support for clients during live event calls, including the scheduling and expediting of Operator Assisted calls by greeting and directing attendees.
• Supported a busy sales department by provisioning new customer information into internal database systems. -
Account Manager
AutoTrader.com
(Privately Held; 501-1000 employees; Marketing and Advertising industry)
February 2004 — February 2005 (1 year 1 month)
• Sold Internet advertising to automobile dealers throughout western New York State.
• Managed post-sale customer relationships with these accounts.
• Developed, implemented and managed weekly mail, and bi-weekly email marketing campaigns to drive new customer business, and retain repeat business.
• Created and constantly redeveloped customer retention strategies to rescuing accounts from cancellation.
• Communicated these proven strategies to other sales associates.
• Consistently exceeded sales expectations - $1500 annualized revenue growth per month.
• Achieved lowest customer cancellation rate – 0.3% for 2004 – in the entire Northeast Region. -
Service Associate
Atamian VW-Honda
(Privately Held; 11-50 employees; Automotive industry)
July 2003 — February 2004 (8 months)
• Managed end-to-end relationships for all service and repair clients with focus on delivering excellent customer service.
• Oversaw service technicians to make sure vehicle is diagnosed properly and scheduled work is completed according to both OEM and dealer standards. -
Sales Associate
Atamian VW-Honda
(Privately Held; 11-50 employees; Automotive industry)
December 2001 — July 2003 (1 year 8 months)
• Sold new and pre-owned automobiles by handling incoming floor, phone, and internet traffic.
• Handling all aspects of vehicle sale, including vehicle demonstrations, selection, pricing negotiation, and order fulfillment.
• Regularly surpassed sales objectives and exceeded both Volkswagen and Honda Customer Satisfaction objectives.
• Earned Volkswagen Certified Sales Representative for 2003. -
Account Manager
Verizon
(Public Company; VZ; Telecommunications industry)
2000 — 2001 (1 year)
• Managed 350-400 Tier 1 and 2 General Business accounts, working as part of a team of specialized technology, sales and service representatives that market high-end voice and data solutions.
• Marketing the capabilities of advanced data connections, including ISDN, ADSL, T1/T3, ATM, and SONNET.
• Acting as the primary point of user contact for Verizon, responding to all types of service and billing requests.
Gradon Tripp’s Education
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New England Institute of Art
Bachelor of Science , Interior Design , 2007 — 2009
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Northeastern University
Management 2000 — 2000
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University of Massachusetts, Lowell
Graphic Design 1996 — 1997
Additional Information
Gradon Tripp’s Websites:
Gradon Tripp’s Interests:
New technology, design, architecture, usability, writing, photography, parenting, philanthropy
Gradon Tripp’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
