Traning Development Coordinator at West Contact Services
Philippines
- Current
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- Training Development Coordinator at West Contact Services
- Past
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- Web Developer at Tyler Knows Inc.
- Technical Support Rep at Client Logic
- Webmaster and Systems Admin at WaveTech Corp
1 more...
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Will Garcia’s Summary
Training Development Professional who dabbles occassionally in web development, more specifically PHP and MySQL programming and integration. Training-related responsibilities include but is not limited to developing new materials, training analysis, and instructional systems design. Web development-specific accomplishments include developing plugins, as well as themes, for the current version of WordPress blog software. Also well-versed in Graphic Design software such as Adobe Creative Suite 3, et al. Has experience in Linux system administration.
Will Garcia’s Specialties:
instructional systems design, web development, graphic creation, photo editing
Will Garcia’s Experience
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Training Development Coordinator
West Contact Services
(Privately Held; 1001-5000 employees; Outsourcing/Offshoring industry)
February 2004 — Present (4 years 9 months)
Started with handling calls related to technical inquiries about Internet connections using different platforms and operating systems.
Also, reviewed and evaluated recorded calls based on client-specific guidelines.
Currently responsible in designing online instructional systems using Adobe Captivate and Microsoft Powerpoint among others, integrating various file formats such as video using Camtasia Studio, screenshots using SnagIt, and audio using Goldwave Digital Audio Editor. Also creates interactive Flash applications as required by various clients.
Previously trained newly-hired representatives that will eventually handle calls that are technical in nature.
