Information Technology Manager and Engineer
Dallas/Fort Worth Area
- Current
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- Manager, Enterprise Solutions Group at Texas Health Partners
- Past
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- Independent Contractor (Self-employed)
- Network Systems Manager at Telsource Corporation
- Network Administrator at WebMD
- Communications Specialist at Southwestern Bell Telephone
- Personnel Management Specialist at United States Army
- Consultant at EZ-Alert (Sole Proprietorship)
- PC/LAN Technician at Citicorp, N.A.
- Education
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- Capella University
- San Antonio College, Law Enforcement Training Center & School
- Recommended
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8 people have recommended Jonathan - Connections
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62
connections
- Industry
- Information Technology and Services
- Websites
Jonathan Merrill’s Summary
Datacenter and network manager with Windows technologies background looking to provide technical leadership for integration projects, management of technical resources, administration of day-to-day activities, and key architecture/design decisions for technology applications.
Experienced in network administration of the two full hospital information technology departments. Includes project management, vendor laison and relationships, and general technical lead over technology staff direction.
Front-line supervisor with responsibility for up to 30 subordinates at one time using a proactive team-oriented decision-making leadership style.
Accomplished technology implementer and project manager. Trained to use CORE Project Management methodology.
Strong documentation skills for network run book, processes and procedures, training manuals, and technical support. Trained in total quality management (TQM), analysis, measurements, and benchmarking. Accustomed with interfacing with upper management for technology management and administration.
Certification in Microsoft Windows 2000 and 2003, Comptia Network+, and Citrix Certified Administrator in Metaframe 1.8.
Jonathan Merrill’s Specialties:
Server and application architecture, deployment, maintenance, and ongoing administration. Networking and application management and best practices. Network documentation, help desk development, intranet functionalities, and projects.
Jonathan Merrill’s Experience
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Manager, Enterprise Solutions Group
Texas Health Partners
(Medical Practice industry)
October 2005 — Present (3 years 10 months)
Managed the administration and maintenance of the multi-location, multi-customer enterprise network, including the wide area network and local area network infrastructure at hospital and medical centers.
Provide leadership to network support and IT generalists, interface with management team, provide project management support, and budget oversight for large capital projects.
Work with our customers and their management team on building and executing requirements for the implemenation and maintenance of the hospital's healthcare technology. -
Independent Contractor
Self-employed
(Self-Employed; Myself Only; Information Technology and Services industry)
June 2003 — September 2005 (2 years 4 months)
Managed the information technology function for the Law Firm of Hunt & Cook in Westlake, Ohio.
Provided expertise to ClearBreeze Telecommunications, Inc. on interfacing customer Microsoft Active Directory’s to VoIP carrier services for customer premise provisioning and management using LDAP and identity management. -
Network Systems Manager
Telsource Corporation
(Privately Held; 501-1000 employees; Telecommunications industry)
February 2001 — April 2003 (2 years 3 months)
Managed the administration and maintenance of the enterprise network, including the Cisco frame relay WAN infrastructure, Windows NT and 2000 servers, Citrix Metaframe XP FR2/3 farm, and customer-owned hosted equipment.
Supervised and mentored all network administration personnel. Routinely supervised contractors and field operations personnel for internal network projects.
Directed the enterprise help desk, implementing a web-based trouble ticketing system and telephone hotline. Routinely obtained and supervised contractors and internal field operations personnel for help desk service provision.
Initiated the necessity for documentation, enterprise change control, and the moves, adds, changes, and removes policies and procedures. -
Network Administrator
WebMD
(Public Company; 501-1000 employees; WBMD; Hospital & Health Care industry)
August 1999 — February 2001 (1 year 7 months)
Managed all internal corporate servers running Windows technology, to include: Citrix Metaframe 1.8, Exchange 5.5/2000, SQL server 7.0/2000, web servers running IIS 5, remote access servers, File and print share servers, and other various vendor-specific application servers.
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Communications Specialist
Southwestern Bell Telephone
(Public Company; 5001-10,000 employees; ATT; Telecommunications industry)
October 1998 — July 1999 (10 months)
Provided for technical support and maintenance of all company owned computer equipment, over 1,500 computers in San Antonio and southwestern portion of the valley.
Subject matter expert on corporate standard operating system, named Corporate Desktop (CDT). Worked with PacBell information technology personnel in implementing CDT across Southwestern Bell. -
Personnel Management Specialist
United States Army
(Government Agency; 10,001 or more employees; Military industry)
May 1991 — May 1999 (8 years 1 month)
Responsible for the administration of travel, movement of household goods, and security clearance for all medical personnel assigned going overseas.
Managed personnel assignments and/or relocation once released from medical holding status at the hospital and/or graduated from the Army Department of Medicine Center and School located at the facility.
Was information technology and biological warfare liaison for the division.
Awarded with United States Army National Defense Award, Good Conduct Medal, and Certificate of Achievement.
Held SECRET clearance.
Participated in Army Medical Mobilization Program for Desert Shield and Desert Storm. -
Consultant
EZ-Alert (Sole Proprietorship)
(Sole Proprietorship; 1-10 employees; Financial Services industry)
March 1998 — August 1998 (6 months)
Consulted client on providing a customer service and help desk solution which consisted of SupportMagicSQL.
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PC/LAN Technician
Citicorp, N.A.
(Public Company; 10,001 or more employees; CITI; Banking industry)
October 1996 — February 1998 (1 year 5 months)
Help Desk and work order logistical support for San Antonio campus, approximately 600 users.
Jonathan Merrill’s Education
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Capella University
Completed coursework towards Bachelor of Science, Information Technology degree 2004 — 2007
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San Antonio College, Law Enforcement Training Center & School
Police Sciences Coursework 1994 — 1996
Additional Information
Jonathan Merrill’s Websites:
Jonathan Merrill’s Interests:
Enjoy reading, politics, and family.
Jonathan Merrill’s Groups:
DFW Cisco User Group
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Blue: The DallasBlue Business Network (25,000+ members) -
PartnerPoint - An Online Community of Microsoft Partners -
WebMD|MedScape Alumni and Friends! -
Angelbeat
Jonathan Merrill’s Honors:
Citibank, Rising Star Award, 1997
WebMD, Certificate of Appreciation, "Met and exceeded expectations on leading an national antivirus migration campaign.", 2001
Jonathan Merrill’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- reference requests
- getting back in touch
