
Experienced Learning and Knowledge Services(LKS) Provider, Talent Manager, Published Author, MarCom professional
India

Experienced Learning and Knowledge Services(LKS) Provider, Talent Manager, Published Author, MarCom professional
India
Content strategist and experienced in building and delivering CMS and LMS systems through a Build, Operate and Transfer (BOT) model. Experienced in delivering Talent Management as a business process, by providing training solutions that develop people capacities and enhance potential.
Marketing Communication, Technical Writing, SCORM compliance, Instructional Design, UI Design, Project Management.
(Privately Held; 11-50 employees; Information Technology and Services industry)
September 2007 — Present (2 years 3 months)
KAT Global Services offers Knowledge Process Outsourcing and Customized training solutions.
Knowledge Process Outsourcing solutions will cover technical writing, technical illustrations, Marketing collateral and Consultancy services, from India.
We create documentation designs, plans and schedules; develop technical documentation, programming gudies for software; end-user documentation covering on-line and offline help. FrameMaker, RoboHelp, XML editors, SnagIT are some of our technical writing tools.
We offer Competitive Intelligence, Product launches, Market and solution positioning services, inclusive of white papers, press releases, solution briefs, case studies, presentations and automated multimedia demos.
We integrate all the steps in your business value chain, and deliver value optimization and higher ROIs from your backend, technology and training investments.
(Public Company; 201-500 employees; Semiconductors industry)
February 2007 — September 2007 (8 months)
Work with vendors, technical writers, technical illustrators and back-end support training personnel. Manage the ODC team, and ensure the right fit in terms of recruitment, mentoring and be responsible for deliverables as part of a global team.
(Privately Held; 51-200 employees; Computer Software industry)
January 2005 — February 2007 (2 years 2 months)
CareVoyant Technolgies (formerly Kaveri InfoSys) is the Indian arm of InfoSys Inc.- a Chicago based software development company. The company develops, and supports CareVoyant - a provider-centric software for the US market. InfoSys Inc., is a lead player in the Homecare, Long term care, DME and Hospice verticals, with over 600 installations. For more information, log on to: http://www.infosysusa.com.
Was heading the Communications Department at CareVoyant Technologies, leading a small team of technical writers. The job scope included interaction with the Marketing Head at the principal office, InfoSys Inc, to deliver MARCOM and Web copy.
At CareVoyant, I was also involved in training and skill-growth facilitation and business analysis aimed at pre-sales acitivities.
(Self-Employed; 11-50 employees; Writing and Editing industry)
January 2003 — January 2005 (2 years 1 month)
Manage this start-up SOHO content company, where my profile includes:
- Handling content management, proposal writing, RFPs, technical writing for corporates, including User manuals, “How To” documentation, Getting Started guides, Workbooks, Quick Reference materials and online documentation.
- Research, develop and write content for print and online media
- Content generation & Instructional design.
- Full communication services for print, web and interactive multimedia solutions.
(Public Company; 51-200 employees; Publishing industry)
April 2000 — January 2003 (2 years 10 months)
All services and products had a definite, Indian slant focusing on heritage and culture. The overall responsibility was to ensure that the products and services enhance the brand recall value of Chandamama.
Responsibilities included:
- Facilitating and mentoring the new media team or writers, flash/3D animators and programmers.
- Content creation.
- Define the scope of web and multimedia projects
- Design and implement assessment modules that meet learning objectives
- Client interaction towards requirement analysis.
- CD-ROM Titles included, Funworkshop, Early Reader Series – Jataka Tales (A 3-CD Series, that teaches high-frequency words in English, using Jataka Tales and interactive games) and Trapped.
New media content syndication initiatives catered to clients viz., Schoolnet India - a subsidiary of ILFS, Tata Internet Services, Mumbai, Mobile game and content offering to NTT DoCoMo, a major Japanese mobile provider.
M.Phil , Mass Communication , 2002 — 2004
M.A , Mass Communication and Journalism , 2000 — 2002
M.A , English Literature , 1987 — 1989
B.Sc , Chemistry , 1984 — 1987
Technology writing, Adapting traditional literature to pedagogy, Mass Communication and Usability Research, Plain English Activism, Work for the cause of homeless children, try my hand at Thai and Lebanese cooking and would love to swap all my professional time to spend time with my adorable ten year old son.