Goddard Robinson

Current

Director, Human Capital Performance at Fannie Mae

Past

Director, e-Learning Production at Tortal.net
Owner/Chief Operating Officer at Billing Services Plus, Inc.
Director, Training Program Resource Center at Nextel

Senior Manager, Training at Cable & Wireless
Group Manger, Training at Global One

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Education

Norfolk State University

Recommended

1 person has recommended Goddard

Connections

168 connections

Industry

Financial Services

Goddard Robinson’s Experience

Director, Human Capital Performance

Fannie Mae

(Public Company; FNM; Financial Services industry)

March 2009 — Present (5 months)
Director, e-Learning Production

Tortal.net

(E-Learning industry)

February 2007 — June 2008 (1 year 5 months)

Lead a team of instructional designers, project managers, graphic artists, flash developers and web/application developers to produce high quality custom e-learning modules for a broad spectrum of clients. Accomplishments include:
• Introduction of new and diverse revenue streams including custom application development and custom flash development which generates 50% ROIC, on average
• Increased productivity by 35% with the implementation of CRM and workflow management tools that link sales, marketing and production teams
• Successful transition of company from contract staff to full-time employees while addressing continuity and customer relationship issues
Owner/Chief Operating Officer

Billing Services Plus, Inc.

(Partnership; 1-10 employees; Outsourcing/Offshoring industry)

September 2005 — August 2007 (2 years)
Director, Training Program Resource Center

Nextel

(Public Company; 10,001 or more employees; NXTL; Telecommunications industry)

September 2002 — September 2005 (3 years 1 month)

Spearheaded program/program management, resource management, vendor support, evaluation services and metrics reporting functions for all 12 distinct HRD teams. Guided staff of 25 professionals to successfully manager and deliver over 400 programs/projects per year. Accomplishments include:
• Led the training development function for the Sprint Nextel merger, including crafting the instructional design standards that enabled development of 200+ merger-related training programs for over 80,000 employees
• Performance consulting services to the SVP and VPs in the Product Management Group, including conducting Performance Needs Analysis and implementing competency models
• Represented HRD on the Program Oversight Committee; a cross-functional group responsible for issuing go/no-go decisions regarding product/service phase movements and launch readiness
Senior Manager, Training

Cable & Wireless

(Public Company; 10,001 or more employees; CW.L; Telecommunications industry)

January 2000 — October 2001 (1 year 10 months)
Group Manger, Training

Global One

(Privately Held; 1001-5000 employees; Telecommunications industry)

July 1998 — January 2000 (1 year 7 months)

Goddard Robinson’s Education

Norfolk State University

BS , Computer Science , 1990 — 1994

Activities and Societies:

Alpha Phi Alpha Fraternity, Alpha Kappa Mu, Naval Submarine League