Gregory North

Current

• SVP, Quality at Fidelity Investments

Past

• Director of Customer Satisfaction and Business Excellence at M/A-COM
• Division Quality Assurance Manager at M/A-COM

Education

• The College of William and Mary

Recommended

5 people have recommended Gregory

Connections

67 connections

Industry

Financial Services

Gregory North’s Summary

Senior Executive with extensive global experience leading strategic transformation efforts including Lean Six Sigma deployment, Business Process Redesign, Business Process Management, SAP conversion and certification to ISO 9001.

Broad industry background from manufacturing of semiconductor and system electronics for Defense, Automotive & Commercial Wireless markets to business process outsourcing for Financial and Human Resource Services.

Proven track record of achieving sustained breakthroughs in customer satisfaction, cost and quality.

Gregory North’s Specialties:

Certified Master Black Belt
Certified ISO 9001 Lead Auditor

Gregory North’s Experience

• SVP, Quality

  Fidelity Investments

  (Privately Held; FMR; Financial Services industry)

  January 2003 — Present (6 years 11 months)

  Responsible for launch of Lean Six Sigma program including curriculum design, management of in-house and contract trainers, and delivery of training to over 2000 Fidelity associates. Personally delivered first four waves of Black Belt and senior executive Yellow Belt training. Directly managed 13 master black belts resposuble for cross enterprise projects and indirectly over 100 black belts. Provided direct Master Black Belt support for Fortune 500 clients.
  
  Introduced the Lean Kaizen Event work out methodology. Conducted dozens of Kaizens applying Lean tools to financial service and human outsourcing processes within Fidelity and with clients.
  
  Deployed Management by Fact (MBF) Business Process Management system, linking strategy, offering, process and associate capability to desired customer experience and business results focused on balanced, measurable Key Process Indicators.
  
  Redesigned customer service model moving to tiered model that resolved customer issues in minutes versus days.

• Director of Customer Satisfaction and Business Excellence

  M/A-COM

  (Financial Services industry)

  May 1996 — April 2002 (6 years )

  Championed deployment of Six Sigma program for U.S., U.K. and Ireland operations, resulting in first year savings of $8.2M. Directed integration of business strategy, metrics deployment, and employee communications resulting in improved profit before tax from 7 to 14% and on-time delivery performance from 23 to 95%.
  
  Managed implementation of SAP 4.5, deploying system across 11 manufacturing and 25 sales sites in U.K., Ireland and United States in 9 months. Coordinated IT, Business Process teams, SAP Configuration and Project Management consultants.
  
  Led company-wide Certification to ISO9001 covering over five hundred distinct procedures performed by over four thousand employees in Ireland, the U.K. and the United States.
  
  Led Lean redesign of Global Value Chain, including operations in Ireland, the U.K. and the United States and subcontractors in China and the Philippines. Utilized web-based vendor managed pull system of consigned inventory, turnkey outsourcing, enhanced sales& operations planning.
  
  Managed 120 person global Quality, Engineering Support and Logistics organization, including Reliability Engineering, Electromechanical Services, and Mechanical Engineering.
  
  Member – AMP Global LEAN - Value Adding Management Team, leading rapid cycle change events in Europe and the United States, including connector plant-wide transformation resulting in 66% reduction in manufacturing cycle time and 80% reduction in work in process in three days.
  
  Member of AMP Global Quality Assessment Team, using Malcolm Baldrige Quality Award and EFQM criteria to drive comprehensive company approach to achieve improved quality and business results in Europe and North America.
  
  Sponsored creation of Reliability Engineering function resulting in improved mean time between failures, field returns and cost of poor quality. Published Microelectronics Reliability Manual used throughout the industry.

• Division Quality Assurance Manager

  M/A-COM

  (Electrical/Electronic Manufacturing industry)

  June 1987 — April 1996 (8 years 11 months)

  Formed and led Division Quality Organization, merging 7 plant specific functions and certified 30 product lines in five facilities with over 2500 employees total to the ISO 9001 standard.
  
  Received numerous key OEM customer quality awards, including three time Northrop Grumman Gold Award winner.
  
  Certified as ISO 9001 Lead Assessor.
  
  Led Defense Department and Commercial customer audit and certification programs. Established Reliability Assurance organization to support qualification of new products and processes.
  
  Established failure analysis and corrective system and organized documentation control processes. Supported customer audit and onsite inspection.
  
  Conducted root cause analysis and corrective actions resulting in improvement of materials and vendor selection, manufacturing process and employee training and certification programs.
  
  Positions held include Quality Assurance Engineer, Quality Assurance Manager, and Division Quality Assurance Manager.

Gregory North’s Education

• The College of William and Mary

  Theater and Speech 1979 — 1983

Additional Information

Gregory North’s Interests:

Politics, History, Film, Religion, Fantasy and Science Fiction

Gregory North’s Groups:

•    Lean Six Sigma
•    Fidelity Investments Networking Group
•    iSixSigma Network
•    Customers 1st

Gregory North’s Honors:

Certified Master Black Belt
ISO 9001 Lead Auditor

Gregory North’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch