Glenn Murray

Current

Strategy Director and Founder at CONN3CTED

Past

Strategic Account Manager at FAST Search (now owned by Microsoft)
Account Portfolio Manager, Web Services at Computer Sciences Corporation
Lecturer, Web Services and Web Technology at Macquarie University, Masters Information Technology

Operations Manager at Computer Sciences Corporation
Development / Support Manager at CSC
Various Roles at Optus

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Education

Certified Scrum Master
Macquarie University
Australian Institute of Management

Australian Institute of Management
North Sydney Institute, TAFE NSW
University of Western Sydney, Macarthur

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3 more...

Recommended

6 people have recommended Glenn

Connections

228 connections

Industry

Internet

Websites

Glenn Murray’s Summary

A highly experienced web expert.

Glenn Murray has over a decade of working in senior technology roles for large multi-national corporations.

Coupled with deep technical and industry knowledge, Glenn has the ability to communicate with all levels of business. He has wide and deep knowledge in relation to the web, including new and emerging technologies and concepts such as Service Oriented Architecture, Mobility, Web 2.0, Cloud Computing and Enterprise Search.

Glenn has worked for and with some of the largest corporations and clients in Australia and brings this experience to Conn3cted which he founded with two like minded colleagues.

Conn3cted was created to deliver an agile, flexible and quality service that has a simple idea at it's core, “Technology should be made simple, and designed in a way that transforms the way our customers do business.”

Conn3cted's business model leverages an extensive network to dynamically create teams based on the right people, at the right time.

Glenn holds a Masters degree in information Technology with a specialisation in Web Technology as well as tertiary qualifications in Frontline Management, Project Management, Multimedia and a Bachelor Arts, with Communications (Media) and Psychology majors.

Glenn Murray’s Specialties:

• Web and Mobile Strategy and Development
• Self Service, Personalisation and CRM
• Cloud Services and Product Development
• Web 2.0, Communities, Collaborative Filtering
• Solution Architecture
• Service Oriented Architecture
• Monetisation
• Search Engine Strategy (SEO, SEM, Enterprise Search)
• Email/SMS/MMS/Web Marketing
• Web Enablement and Business Process Automation

** Recruiters please note I will consider it an act of war if you put me on your database without permission.

Glenn Murray’s Experience

Strategy Director and Founder

CONN3CTED

(Information Technology and Services industry)

January 2007 — Present (2 years 7 months)

Conn3cted (Con-nect-ed) is a technology services company that delivers web, mobile and internet related technology solutions as our core business.

We are a young, dynamic company that believes in a strong team culture that promotes innovation, energy and imagination at work. We are passionate about what we do and even more passionate about doing it well.

Our team have worked together for many years and have a strong pedigree in delivering enterprise grade web solutions to corporate customers.

Conn3cted was created to focus on delivering exceptional service to enterprise customers and to leverage the skills and experience of our team in the most effective way.

“Technology should be made simple, and designed in a way that transforms the way our customers do business.”

http://www.conn3cted.com
Strategic Account Manager

FAST Search (now owned by Microsoft)

(Public Company; 501-1000 employees; FAST; Computer Software industry)

July 2006 — January 2007 (7 months)

http://www.fastsearch.com
Accountable for overall relationship for FAST strategic customers.
Responsibilities
• Manage overall relationship with corporate customers
• Customer Education on Enterprise Search technology and Search Best Practices
• Developing Technology roadmap for corporate customers
Key Expertise
• Information Access and Enterprise Search
• Mobile and Web portal strategy
• Monetisation and online advertising strategy
• Telecommunications, Finance and Media experience
Customers
• Sensis (YP, WP, Classifieds, Mobile, Sensis.com.au)
• ANZ Bank
• Optus
• Reed Elsevier (Infolink, Hotfrog)
Account Portfolio Manager, Web Services

Computer Sciences Corporation

(Public Company; 10,001 or more employees; CSC; Information Technology and Services industry)

September 2004 — June 2006 (1 year 10 months)

Accountable for selected services for a portfolio of clients or client departments and single point of contact for the client and is accountable for up to $8M/pa of IT services.
Accountable for end to end service delivery, customer satisfaction, financial performance and growth of the portfolio.
Lecturer, Web Services and Web Technology

Macquarie University, Masters Information Technology

(Educational Institution; 1001-5000 employees; Higher Education industry)

January 2006 — May 2006 (5 months)

Course: Master Information Technology
Subject: Web Services and Web Technology
Part Time/Nights

• Feb 2006- June 2006 - Web Technology and Web Services
Web server and webservices evolution, J2EE, .NET, Message Oriented Middleware, Service Oriented Architecture and XML Web Services.

• Sep 2006 - Enterprise Architecture
Guest Lecturer for Service Oriented Architecture
Operations Manager

Computer Sciences Corporation

(Public Company; 10,001 or more employees; CSC; Information Technology and Services industry)

April 2003 — September 2004 (1 year 6 months)

As Operations Manager I was responsible for the delivery of A$5.2M/pa of technical services covering Application Development, Application Support and Content Management teams (20-25 FTE - 3 Direct).

Key Achievements
• 2004 Delivered CSC J2EE Roadmap (9 months) – Involved the transition of technical staff from legacy technology stack to J2EE capability. This programme provided CSC with an increased technical web capability
• 2004 CSC Mentoring Program – one of 8 candidates selected nationally to participate in CSC management mentoring programme.
• 2003 Optus/CSC Web Enablement Contract variation (12 months) - Responsible for detailing and agreeing the detailed Service offerings, Business Processes, Service Levels and Business Models (Complexity, Cost, Change) for the Optus/CSC Contract variation.
• 2003 CSC Site Transition (3 months) – Project Manager for technical transition (Desktop, Network, Service) of CSC/Optus Account to new Corporate premises at Macquarie Park.
Development / Support Manager

CSC

(Public Company; 10,001 or more employees; CSC; Information Technology and Services industry)

June 2001 — April 2003 (1 year 11 months)

Responsible for delivery of Development and Application Support of both internet/intranet websites and applications (11-20 FTE).

Key Achievements
• 2002 Implemented Service Delivery organisational changes (6 months) – Responsible for the development and implementation of an organizational model within the account that improved the service delivery for CSC to its web customers. This change reflected changing customer needs and staff development needs without the need for staff reductions in an unstable environment.
• 2001 Outsourcing Transition/Transformation Optus/CSC (6 months) – Responsible for Organisational Transition from Optus to CSC. Project lead for Technical, Human Resource, Network and Service Delivery aspects of transition. Also responsible for Transformation activities, including business processes, capability development, financial and business development activities.
Various Roles

Optus

(Public Company; 5001-10,000 employees; Information Technology and Services industry)

1995 — 2001 (6 years)

2001-2001 Web Content Manager (4 months), responsible for all intranet web content and applications
2000-2001 Web Development Team Lead (18 months), responsible for all intranet web applications
1999-2000 Lead Web Applications Developer (12 months)
1998-1999 Database Analyst (16 months)
1997-1998 Electronic Document Writer (9 months)
1995-1996 Customer Service Representative (16 months)

Key Achievements
Lead developer for Frontline - Online Customer Service (12 month project) – responsible for concept, architecture, design, development and national implementation. This system was the first online customer service system to be implemented in the call centres and provided significant cost savings from the existing process models ($1.2M). Awarded ‘Excellence in Internal Service’ and ‘Outstanding Contribution within the Department’ Awards for this role and the system was implemented nationally in Sydney, Brisbane, Melbourne and Adelaide

Glenn Murray’s Education

Certified Scrum Master

Certified Scrum Master , Agile Project Management , 2008 — 2008

Scrum is an Agile process for Project Management in use by a large number of leading software development organisations.

http://www.scrumalliance.org/profiles/47336-glenn-murray
Macquarie University

Masters Information Technology , Web Services , 2004 — 2007

Enterprise Architecture - High Distinction and University Prize for 1st place in subject
Australian Institute of Management

Frontline Management Program (18 months, Optus College) , January 2000 — December 2001
Australian Institute of Management

Certificate IV Project Management (18 months, Optus College) , January 2000 — December 2001
North Sydney Institute, TAFE NSW

Certificate IV , Multimedia (18 months) , 1998 — 1999

Distiction Average
University of Western Sydney, Macarthur

Bachelor Arts , Communications (Media) and Psychology , March 1991 — November 1994

Elected Sports Executive 1992/1993
Co-founder of Macarthur Touch Association 1991
Marketing Co-ordinator - International University Games Rugby League 1993

Activities and Societies:

Winner Eastern University Games - Touch Football 1993
Semi-Finals National University Games - 1992, 1993, 1994